Library & ITS Wiki
Difference between revisions of "Helpdesk Draft Documentation"
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Specific programs: [[Windows Explorer]] | [[MS Office]] | [[Banner & BannerWeb]] | Specific programs: [[Windows Explorer]] | [[MS Office]] | [[Banner & BannerWeb]] | ||
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| + | ==Specialized Computer Configurations== | ||
| + | Notes on: | ||
| + | * special computer labs (e.g. [[Sunderland ILC1]], [[Huddleston Lab]]) | ||
| + | * specifically configured offices (e.g. [[Reprographics]], [[Communications]]) | ||
Revision as of 13:36, 7 August 2008
Welcome to the Midd Helpdesk wiki! Please read Wiki Editing Protocol if this is your first visit.
Contents
Today's talk
- I'm creating this section as a "mini bulletin-board" where y'all can post tips, reminders, things you want people to read for a couple of days. --Topher
- Many users seem to not have noticed the rack of Helpdesk guides outside LIB202. Remind them that it's there - encourage people to use it!
- Securing information - personal identifying information needs to be protected, yet many of us have it on our computers -- want to find out whether your computer may have personal information stored on it? Check out this work at Cornell - http://www.cit.cornell.edu/security/ ("Spider" forensics tool may be of interest) - Nate
Helpdesk ITS
Protocol | Policy | Resources | HEAT
Network & Internet
Network Troubleshooting (Windows, Mac) | Email configuration | Infrastructure
Applications and OS
Viruses and malware | Languages | Useful Applications | Compatibility | Operating System
Specific programs: Windows Explorer | MS Office | Banner & BannerWeb
Specialized Computer Configurations
Notes on:
- special computer labs (e.g. Sunderland ILC1, Huddleston Lab)
- specifically configured offices (e.g. Reprographics, Communications)
