Library & ITS Wiki
Difference between revisions of "Helpdesk Draft Documentation"
(→LIS Helpdesk: - Consolidated Labs and Classrooms to one page) |
(Added descriptions to Media Services and Labs and Classrooms links) |
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* [[Microfilm and Microfiche Machines]] | * [[Microfilm and Microfiche Machines]] | ||
* [[Printers|Printers and Print Release Stations]] | * [[Printers|Printers and Print Release Stations]] | ||
| − | * [[Media Services]] | + | * [[Media Services]] - Wilson Media Lab, screenings, videoconferences |
| − | * [[Labs and Classrooms]] | + | * [[Labs and Classrooms]] - lab status, software installed, smart classroom help |
== Network, Servers, and Internet == | == Network, Servers, and Internet == | ||
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==== Web apps and websites ==== | ==== Web apps and websites ==== | ||
| − | *[[Hyperion]] | + | *[[Hyperion]] |
| − | *[[CMS]] | + | *[[CMS]] |
| − | *[[WebMail]] | + | *[[WebMail]] |
| − | *[[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB) | + | *[[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB) |
| − | *[[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]] | + | *[[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]] |
| − | *[[ARTstor]] | + | *[[ARTstor]] |
| − | *[[Classes Web Pages|Web pages served on the Classes folder]] | + | *[[Classes Web Pages|Web pages served on the Classes folder]] |
| − | *[[Alumni Web site]] | + | *[[Alumni Web site]] |
| − | *[[Alumni Forms|Alumni Forms]] | + | *[[Alumni Forms|Alumni Forms]] |
| − | *[[Measure (on-line testing)]] | + | *[[Measure (on-line testing)]] |
*[[Segue (disambiguation)|Segue]] | *[[Segue (disambiguation)|Segue]] | ||
==== Multimedia ==== | ==== Multimedia ==== | ||
| − | *[[Free Screen Capture Software|Free Screen Capture Software]] (to capture your screen to a video) | + | *[[Free Screen Capture Software|Free Screen Capture Software]] (to capture your screen to a video) |
| − | *[[Optical Character Recognition (OCR) Software|Optical Character Recognition (OCR) Software]] | + | *[[Optical Character Recognition (OCR) Software|Optical Character Recognition (OCR) Software]] |
| − | *Dual-monitor or LCD projector laptop projection: [[PC laptop projection problems|PC_laptop_projection_problems]] | + | *Dual-monitor or LCD projector laptop projection: [[PC laptop projection problems|PC_laptop_projection_problems]] |
| − | *[[Common Projection Issues|Common_Projection_Issues]] | + | *[[Common Projection Issues|Common_Projection_Issues]] |
*[http://support.apple.com/kb/HT3235 Apple Monitor and Display Adapter Table] (useful for finding the correct display adapter/dongle for a Mac)<br> | *[http://support.apple.com/kb/HT3235 Apple Monitor and Display Adapter Table] (useful for finding the correct display adapter/dongle for a Mac)<br> | ||
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== Misc == | == Misc == | ||
| − | ''(If you don't know where to put an article link, put it here!)'' | + | ''(If you don't know where to put an article link, put it here!)'' |
| − | *[[Scripting Reference]] | + | *[[Scripting Reference]] |
| − | *[[Mac OS X Server Administration|Mac OS X Server Administration]] | + | *[[Mac OS X Server Administration|Mac OS X Server Administration]] |
| − | *[[Control Panel Shortcuts|Control Panel Shortcuts]] | + | *[[Control Panel Shortcuts|Control Panel Shortcuts]] |
*[https://mediawiki.middlebury.edu/wiki/LibCirc/Research_-_How_to_Help Research - How to Help (referral guidelines for people at public service points)] | *[https://mediawiki.middlebury.edu/wiki/LibCirc/Research_-_How_to_Help Research - How to Help (referral guidelines for people at public service points)] | ||
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| − | |||
| − | |||
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[[Category:Index]] | [[Category:Index]] | ||
Revision as of 10:29, 12 October 2009
LIS Helpdesk
General links
- General requests - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
- Helpdesk Internal Wiki - Helpdesk reference for non-public information.
- HEAT reference - How to use HEAT reference (on the internal wiki).
- Wiki Editing Protocol - Tips and guidelines on how to use and edit this WIKI!
- Helpdesk Policy - An unofficial reference and statement of our policies.
- go/documentation - Public documentation
LIS
- ILLIAD and ILL (Inter Library Loan)
- Loaner Laptops
- Microfilm and Microfiche Machines
- Printers and Print Release Stations
- Media Services - Wilson Media Lab, screenings, videoconferences
- Labs and Classrooms - lab status, software installed, smart classroom help
Network, Servers, and Internet
- Network Troubleshooting - general tips
- Network Troubleshooting - Windows
- Network Troubleshooting - Mac OS X
- Advanced Network Troubleshooting
- Campus Manager
- Wireless
- Routers (Wireless Access Points)
- Campus Housing not on Wired Network
- I can't login to my computer
- Email configuration
- Email Issues
- Default Quotas
- List Manager
- Ldap Settings
- Syncing Calendar and Address Book
Accounts
- Password Changes
- Benefits of Complex Passwords and Password Changes
- Best way to store passwords
- Permissions
- How long are Middlebury Accounts kept
Abuse and risks
Servers and infrastructure
- Infrastructure
- Remote Assistance
- Remote Desktop Connection
- Off Campus Access (VPN, Dial-Up, etc.)
- File Servers
- Self-Signed or Expired Certificates
- Getting a Middlebury College Security Certificate
- Access to Classes server, class e-mail lists, segue class webpages
- DFS Filesystem
Applications and OS
General
- Viruses and malware - how to recognize, understand, and clean up infections.
- Run a virus scan with Symantec AntiVirus
- Compatibility
- Languages
- Troubleshooting Font Issues
- Useful Applications
- Feature/Service/Application Requests
- How to find my application's version
Operating Systems
- Operating System - list of supported OS's
- Vista
- Mac OSX
- Ubuntu - configuring Ubuntu for use with Middlebury network
- Reinstalling your Operating System
Recovery and backup
Help with specific applications
- Specific Applications
- Symantec AntiVirus
- Microsoft Office
- Optimizing Adobe Photoshop
- DFS Servers (were known as Novell Servers)
- Web Browsers
- IPod - recording on an iPod, etc.
Web apps and websites
- Hyperion
- CMS
- WebMail
- Banner & BannerWeb (note that Banner is also known as INB, or Banner INB)
- Banner vs BannerWeb vs Hyperion
- ARTstor
- Web pages served on the Classes folder
- Alumni Web site
- Alumni Forms
- Measure (on-line testing)
- Segue
Multimedia
- Free Screen Capture Software (to capture your screen to a video)
- Optical Character Recognition (OCR) Software
- Dual-monitor or LCD projector laptop projection: PC_laptop_projection_problems
- Common_Projection_Issues
- Apple Monitor and Display Adapter Table (useful for finding the correct display adapter/dongle for a Mac)
Misc
- Submitting NIH Grant Forms
- Known Issues
- Diagnosing Software Problems
- PDF Files
- Downloads from the Helpdesk
- Advanced Topics
- Specialty Databases
Using and troubleshooting hardware
Troubleshooting Computers
- Diagnostics
- Keyboard Combos for Diagnostics
- My Laptop Won't Start
- Common Hardware Issues
- Troubleshooting Intermittent Issues
- Troubleshooting with Ubuntu Live CD
- Target Disk Mode (Mac only)
- Blinking Question Mark (Mac only)
- Media:QuizMe-3.ppt (powerpoint presentation)
- Troubleshooting public lab computers
- Links to Service Manuals
Purchase, repair, replacement, & warranties
- Purchasing Computers
- Purchasing Replacement Parts
- How can I get my computer repaired?
- Self-repair options
- Purchasing Computer Equipment Locally
- Recycling Electronics
- Checking Warranty
- How do I find my serial number
- Ordering Replacement Parts under Warranty
- Shipping Electronics for Repair
- Recalls
Troubleshooting and Using Accessories and External Hardware
- Monitors
- CD or DVD ROM
- External hard disks
- Flash Drives
- Routers (Wireless Access Points)
- Advanced Port Replicator (docking stations)
Hardware Maintenance
- Simple tips for traveling with computers
- Cleaning Computers
- Cooling - Overheating - Heat Issues
- BIOS and Firmware Updates
Computer distribution & configuration
Distribution
- Distributing Macintosh Computers (for Faculty and Staff)
- Distributing Macintosh Faculty and Staff Loaners (aka "Circ" fac/staff loaners)
- Distributing Macintosh Student Loaners (aka "Circ" student loaners)
- Distributing Windows Computers (for Faculty and Staff)
- Distributing Lab Computers
- Distributing Thin Clients
- Distributing Other Computers and Devices
Images and software
Configuration
- Configuring New Student Computers - how to configure computers without using our student image
- Dell Student Image - how to configure computers with the Dell student image
- Configuring Mac Loaners
- Advanced Mac Configuration Topics
- Advanced PC Config Topics
Virtual Computers
- Using the Wyse Thin Clients
- Vmware VDM (troubleshooting Thin Clients, vdm.middlebury.edu, VDI)
- Known_Thin_Client_and_VDI_Issues
- See note on Distributing_Thin_Clients
Technology Education, Technical Documentation, Computing Terminology
- Technology Workshops
- ASCII Unicode and HTML Tables
- Computing Terminology
- Getting Technology Training
- Common Writing Errors (to be used when composing new documentation and articles)
- Free (open-sourced) icons/thumbnails/clipart
- Mac Training Topics for Helpdesk
Misc
(If you don't know where to put an article link, put it here!)
- This page was last edited on 12 October 2009, at 10:29.
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