Library & ITS Wiki
Difference between revisions of "Helpdesk Draft Documentation"
(→LIS Helpdesk: - rerganized groupings) |
m |
||
| Line 19: | Line 19: | ||
== Network, Servers, and Internet == | == Network, Servers, and Internet == | ||
| − | *[[Network Troubleshooting]] - general tips | + | *[[Network Troubleshooting]] - general tips |
| − | *[[Network Troubleshooting - Windows]] | + | *[[Network Troubleshooting - Windows]] |
| − | *[[Network Troubleshooting - Mac OS X]] | + | *[[Network Troubleshooting - Mac OS X]] |
*[[Advanced Network Troubleshooting]] | *[[Advanced Network Troubleshooting]] | ||
| − | *[[Campus Manager|Campus Manager]] | + | *[[Campus Manager|Campus Manager]] |
| − | *[[Wireless]] | + | *[[Wireless]] |
| − | *[[Routers]] (Wireless Access Points) | + | *[[Troubleshooting midd_secure|Troubleshooting midd_secure]] |
| − | *[[Campus Housing not on Wired Network]] | + | *[[Routers]] (Wireless Access Points) |
| + | *[[Campus Housing not on Wired Network]] | ||
*[[I can't login to my computer]] | *[[I can't login to my computer]] | ||
==== E-Mail ==== | ==== E-Mail ==== | ||
| − | *[[Email configuration]] | + | *[[Email configuration]] |
| − | *[[Email Issues]] | + | *[[Email Issues]] |
| − | *[[Default Quotas|Default Quotas]] | + | *[[Default Quotas|Default Quotas]] |
| − | *[[List Manager|List Manager]] | + | *[[List Manager|List Manager]] |
| − | *[[Ldap Settings|Ldap Settings]] | + | *[[Ldap Settings|Ldap Settings]] |
*[[Syncing Calendar and Address Book|Syncing Calendar and Address Book]] | *[[Syncing Calendar and Address Book|Syncing Calendar and Address Book]] | ||
==== Accounts ==== | ==== Accounts ==== | ||
| − | *[[Password Changes]] | + | *[[Password Changes]] |
| − | *[[Benefits of Complex Passwords and Password Changes]] | + | *[[Benefits of Complex Passwords and Password Changes]] |
| − | *[[Best way to store passwords|Best way to store passwords]] | + | *[[Best way to store passwords|Best way to store passwords]] |
| − | *[[Permissions]] | + | *[[Permissions]] |
*[[How long are Middlebury Accounts kept|How long are Middlebury Accounts kept]] | *[[How long are Middlebury Accounts kept|How long are Middlebury Accounts kept]] | ||
==== Abuse and risks ==== | ==== Abuse and risks ==== | ||
| − | *[[Misuse of the College's E-mail System]] | + | *[[Misuse of the College's E-mail System]] |
| − | *[[SPAM and Backscatter]] | + | *[[SPAM and Backscatter]] |
*[[Phishing and Scam Websites]] | *[[Phishing and Scam Websites]] | ||
==== Servers and infrastructure ==== | ==== Servers and infrastructure ==== | ||
| − | *[[Infrastructure]] | + | *[[Infrastructure]] |
| − | *[[Remote Assistance]] | + | *[[Remote Assistance]] |
| − | *[[Remote Desktop Connection]] | + | *[[Remote Desktop Connection]] |
| − | *[[Off Campus Access]] (VPN, Dial-Up, etc.) | + | *[[Off Campus Access]] (VPN, Dial-Up, etc.) |
| − | *[[File Servers]] | + | *[[File Servers]] |
| − | *[[Self-Signed or Expired Certificates]] | + | *[[Self-Signed or Expired Certificates]] |
| − | *[[Getting a Middlebury College Security Certificate]] | + | *[[Getting a Middlebury College Security Certificate]] |
| − | *[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]] | + | *[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]] |
*[[DFS|DFS Filesystem]] | *[[DFS|DFS Filesystem]] | ||
Revision as of 12:33, 13 October 2009
LIS Helpdesk
See also
- go/documentation - Public documentation on almost everything.
- Helpdesk Internal Wiki - Handy reference for Helpdesk staff and consultants.
- Wiki Editing Protocol - Tips and guidelines on how to use and edit this wiki.
General Information
- General requests - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
- Helpdesk Policy - An unofficial reference and statement of our policies.
- Circulation Desk - how to loan out equipment, help with ILL and ILLiad
- Media Services - Wilson Media Lab, screenings, videoconferences
- Labs and Classrooms - lab status, software installed, smart classroom help
- Microfilm and Microfiche Machines
- Printers and Print Release Stations
Network, Servers, and Internet
- Network Troubleshooting - general tips
- Network Troubleshooting - Windows
- Network Troubleshooting - Mac OS X
- Advanced Network Troubleshooting
- Campus Manager
- Wireless
- Troubleshooting midd_secure
- Routers (Wireless Access Points)
- Campus Housing not on Wired Network
- I can't login to my computer
- Email configuration
- Email Issues
- Default Quotas
- List Manager
- Ldap Settings
- Syncing Calendar and Address Book
Accounts
- Password Changes
- Benefits of Complex Passwords and Password Changes
- Best way to store passwords
- Permissions
- How long are Middlebury Accounts kept
Abuse and risks
Servers and infrastructure
- Infrastructure
- Remote Assistance
- Remote Desktop Connection
- Off Campus Access (VPN, Dial-Up, etc.)
- File Servers
- Self-Signed or Expired Certificates
- Getting a Middlebury College Security Certificate
- Access to Classes server, class e-mail lists, segue class webpages
- DFS Filesystem
Applications and OS
General
- Viruses and malware - how to recognize, understand, and clean up infections.
- Run a virus scan with Symantec AntiVirus
- Compatibility
- Languages
- Troubleshooting Font Issues
- Useful Applications
- Feature/Service/Application Requests
- How to find my application's version
Operating Systems
- Operating System - list of supported OS's
- Vista
- Mac OSX
- Ubuntu - configuring Ubuntu for use with Middlebury network
- Reinstalling your Operating System
Recovery and backup
Help with specific applications
- Specific Applications
- Symantec AntiVirus
- Microsoft Office
- Optimizing Adobe Photoshop
- DFS Servers (were known as Novell Servers)
- Web Browsers
- IPod - recording on an iPod, etc.
Web apps and websites
- Hyperion
- CMS
- WebMail
- Banner & BannerWeb (note that Banner is also known as INB, or Banner INB)
- Banner vs BannerWeb vs Hyperion
- ARTstor
- Web pages served on the Classes folder
- Alumni Web site
- Alumni Forms
- Measure (on-line testing)
- Segue
Multimedia
- Free Screen Capture Software (to capture your screen to a video)
- Optical Character Recognition (OCR) Software
- Dual-monitor or LCD projector laptop projection: PC_laptop_projection_problems
- Common_Projection_Issues
- Apple Monitor and Display Adapter Table (useful for finding the correct display adapter/dongle for a Mac)
Misc
- Submitting NIH Grant Forms
- Known Issues
- Diagnosing Software Problems
- PDF Files
- Downloads from the Helpdesk
- Advanced Topics
- Specialty Databases
Using and troubleshooting hardware
Troubleshooting Computers
- Diagnostics
- Keyboard Combos for Diagnostics
- My Laptop Won't Start
- Common Hardware Issues
- Troubleshooting Intermittent Issues
- Troubleshooting with Ubuntu Live CD
- Target Disk Mode (Mac only)
- Blinking Question Mark (Mac only)
- Media:QuizMe-3.ppt (powerpoint presentation)
- Troubleshooting public lab computers
- Links to Service Manuals
Purchase, repair, replacement, & warranties
- Purchasing Computers
- Purchasing Replacement Parts
- How can I get my computer repaired?
- Self-repair options
- Purchasing Computer Equipment Locally
- Recycling Electronics
- Checking Warranty
- How do I find my serial number
- Ordering Replacement Parts under Warranty
- Shipping Electronics for Repair
- Recalls
Troubleshooting and Using Accessories and External Hardware
- Monitors
- CD or DVD ROM
- External hard disks
- Flash Drives
- Routers (Wireless Access Points)
- Advanced Port Replicator (docking stations)
Hardware Maintenance
- Simple tips for traveling with computers
- Cleaning Computers
- Cooling - Overheating - Heat Issues
- BIOS and Firmware Updates
Computer distribution & configuration
Distribution
- Distributing Macintosh Computers (for Faculty and Staff)
- Distributing Macintosh Faculty and Staff Loaners (aka "Circ" fac/staff loaners)
- Distributing Macintosh Student Loaners (aka "Circ" student loaners)
- Distributing Windows Computers (for Faculty and Staff)
- Distributing Lab Computers
- Distributing Thin Clients
- Distributing Other Computers and Devices
Images and software
Configuration
- Configuring New Student Computers - how to configure computers without using our student image
- Dell Student Image - how to configure computers with the Dell student image
- Configuring Mac Loaners
- Advanced Mac Configuration Topics
- Advanced PC Config Topics
Virtual Computers
- Using the Wyse Thin Clients
- Vmware VDM (troubleshooting Thin Clients, vdm.middlebury.edu, VDI)
- Known_Thin_Client_and_VDI_Issues
- See note on Distributing_Thin_Clients
Technology Education, Technical Documentation, Computing Terminology
- Technology Workshops
- ASCII Unicode and HTML Tables
- Computing Terminology
- Getting Technology Training
- Common Writing Errors (to be used when composing new documentation and articles)
- Free (open-sourced) icons/thumbnails/clipart
- Mac Training Topics for Helpdesk
Misc
(If you don't know where to put an article link, put it here!)
- This page was last edited on 13 October 2009, at 12:33.
- Privacy policy
- About Library & ITS Wiki
- Disclaimers