Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(→‎LIS Helpdesk: - rerganized groupings)
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== Network, Servers, and Internet  ==
 
== Network, Servers, and Internet  ==
  
*[[Network Troubleshooting]] - general tips
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*[[Network Troubleshooting]] - general tips  
*[[Network Troubleshooting - Windows]]
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*[[Network Troubleshooting - Windows]]  
*[[Network Troubleshooting - Mac OS X]]
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*[[Network Troubleshooting - Mac OS X]]  
 
*[[Advanced Network Troubleshooting]]
 
*[[Advanced Network Troubleshooting]]
  
*[[Campus Manager|Campus Manager]]
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*[[Campus Manager|Campus Manager]]  
*[[Wireless]]
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*[[Wireless]]
*[[Routers]] (Wireless Access Points)
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*[[Troubleshooting midd_secure|Troubleshooting midd_secure]]
*[[Campus Housing not on Wired Network]]
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*[[Routers]] (Wireless Access Points)  
 +
*[[Campus Housing not on Wired Network]]  
 
*[[I can't login to my computer]]
 
*[[I can't login to my computer]]
  
 
==== E-Mail  ====
 
==== E-Mail  ====
  
*[[Email configuration]]
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*[[Email configuration]]  
*[[Email Issues]]
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*[[Email Issues]]  
*[[Default Quotas|Default Quotas]]
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*[[Default Quotas|Default Quotas]]  
*[[List Manager|List Manager]]
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*[[List Manager|List Manager]]  
*[[Ldap Settings|Ldap Settings]]
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*[[Ldap Settings|Ldap Settings]]  
 
*[[Syncing Calendar and Address Book|Syncing Calendar and Address Book]]
 
*[[Syncing Calendar and Address Book|Syncing Calendar and Address Book]]
  
 
==== Accounts  ====
 
==== Accounts  ====
  
*[[Password Changes]]
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*[[Password Changes]]  
*[[Benefits of Complex Passwords and Password Changes]]
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*[[Benefits of Complex Passwords and Password Changes]]  
*[[Best way to store passwords|Best way to store passwords]]
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*[[Best way to store passwords|Best way to store passwords]]  
*[[Permissions]]
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*[[Permissions]]  
 
*[[How long are Middlebury Accounts kept|How long are Middlebury Accounts kept]]
 
*[[How long are Middlebury Accounts kept|How long are Middlebury Accounts kept]]
  
 
==== Abuse and risks  ====
 
==== Abuse and risks  ====
  
*[[Misuse of the College's E-mail System]]
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*[[Misuse of the College's E-mail System]]  
*[[SPAM and Backscatter]]
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*[[SPAM and Backscatter]]  
 
*[[Phishing and Scam Websites]]
 
*[[Phishing and Scam Websites]]
  
 
==== Servers and infrastructure  ====
 
==== Servers and infrastructure  ====
  
*[[Infrastructure]]
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*[[Infrastructure]]  
*[[Remote Assistance]]
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*[[Remote Assistance]]  
*[[Remote Desktop Connection]]
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*[[Remote Desktop Connection]]  
*[[Off Campus Access]] (VPN, Dial-Up, etc.)
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*[[Off Campus Access]] (VPN, Dial-Up, etc.)  
*[[File Servers]]
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*[[File Servers]]  
*[[Self-Signed or Expired Certificates]]
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*[[Self-Signed or Expired Certificates]]  
*[[Getting a Middlebury College Security Certificate]]
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*[[Getting a Middlebury College Security Certificate]]  
*[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]
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*[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]  
 
*[[DFS|DFS Filesystem]]
 
*[[DFS|DFS Filesystem]]
  

Revision as of 12:33, 13 October 2009

LIS Helpdesk

See also

General Information

Network, Servers, and Internet

E-Mail

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Operating Systems

Recovery and backup

Help with specific applications

Web apps and websites

Multimedia

Misc

Using and troubleshooting hardware

Troubleshooting Computers

Purchase, repair, replacement, & warranties

Troubleshooting and Using Accessories and External Hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Virtual Computers

Technology Education, Technical Documentation, Computing Terminology

Misc

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