Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(Added section "Phone Usage")
(Removed section "Phone reference" - most info here would preferably not be public-accessible.)
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Tips, things to include, common confusing ticket types, other stuff to know about HEAT.
 
Tips, things to include, common confusing ticket types, other stuff to know about HEAT.
 
--[[User:Chunt|Hunt, Christopher]] 18:21, 10 July 2008 (EDT)
 
--[[User:Chunt|Hunt, Christopher]] 18:21, 10 July 2008 (EDT)
 
===[[Phone usage]]===
 
Of course, this won't need to be accessible from the main Helpdesk page eventually. Probably go under a "Helpdesk guide" section once we create it.
 
--[[User:Chunt|Hunt, Christopher]] 19:02, 10 July 2008 (EDT)
 

Revision as of 18:05, 10 July 2008

Hellooooooo!!!!!!!!! --Hoffman, Amy E 15:05, 9 July 2008 (EDT)

Editing protocol

Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized. --Hunt, Christopher 16:55, 9 July 2008 (EDT)

Helpdesk Policy

A breakdown of the dos and the don'ts, of what we can support and what we can't support. --Hunt, Christopher 20:51, 9 July 2008 (EDT)

Resources

Resources for fixing problems. Check it out and add/delete as you will. --Hunt, Christopher 15:08, 9 July 2008 (EDT)

Identifying Viruses

How to tell quickly if the problem you're looking at is caused by viruses or something else. --Hunt, Christopher 18:00, 9 July 2008 (EDT)

MS Office Problems

Common problems related to MS Office (Windows and Mac - will split if necessary) and what to do about them. --Hunt, Christopher 21:35, 9 July 2008 (EDT)

HEAT usage

Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)