Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(Removed section "Phone reference" - most info here would preferably not be public-accessible.)
(Added section "Email config")
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Tips, things to include, common confusing ticket types, other stuff to know about HEAT.
 
Tips, things to include, common confusing ticket types, other stuff to know about HEAT.
 
--[[User:Chunt|Hunt, Christopher]] 18:21, 10 July 2008 (EDT)
 
--[[User:Chunt|Hunt, Christopher]] 18:21, 10 July 2008 (EDT)
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===[[Email configuration]]===
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From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here.
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--[[User:Chunt|Hunt, Christopher]] 21:23, 10 July 2008 (EDT)

Revision as of 20:23, 10 July 2008

Hellooooooo!!!!!!!!! --Hoffman, Amy E 15:05, 9 July 2008 (EDT)

Editing protocol

Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized. --Hunt, Christopher 16:55, 9 July 2008 (EDT)

Helpdesk Policy

A breakdown of the dos and the don'ts, of what we can support and what we can't support. --Hunt, Christopher 20:51, 9 July 2008 (EDT)

Resources

Resources for fixing problems. Check it out and add/delete as you will. --Hunt, Christopher 15:08, 9 July 2008 (EDT)

Identifying Viruses

How to tell quickly if the problem you're looking at is caused by viruses or something else. --Hunt, Christopher 18:00, 9 July 2008 (EDT)

MS Office Problems

Common problems related to MS Office (Windows and Mac - will split if necessary) and what to do about them. --Hunt, Christopher 21:35, 9 July 2008 (EDT)

HEAT usage

Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)

Email configuration

From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. --Hunt, Christopher 21:23, 10 July 2008 (EDT)