Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

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===[[Problems and Troubleshooting]]===
 
===[[Problems and Troubleshooting]]===
Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses.
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Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses to compatability.
 
--[[User:Chunt|Hunt, Christopher]] 09:20, 11 July 2008 (EDT)
 
--[[User:Chunt|Hunt, Christopher]] 09:20, 11 July 2008 (EDT)

Revision as of 15:28, 11 July 2008

Hellooooooo!!!!!!!!! --Hoffman, Amy E 15:05, 9 July 2008 (EDT)

Editing protocol

Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized. --Hunt, Christopher 16:55, 9 July 2008 (EDT)

Helpdesk Policy

A breakdown of the dos and the don'ts, of what we can support and what we can't support. --Hunt, Christopher 20:51, 9 July 2008 (EDT)

Resources

Resources and useful links. I think this section name is too general. --Hunt, Christopher 09:20, 11 July 2008 (EDT)

HEAT

Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)

Email configuration

From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. --Hunt, Christopher 21:23, 10 July 2008 (EDT)

Network Troubleshooting

Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X. --Mitrevski, Petar 12:50, 11 July 2008 (EDT)

Problems and Troubleshooting

Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses to compatability. --Hunt, Christopher 09:20, 11 July 2008 (EDT)