Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

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[[Category:Helpdesk]]
 
[[Category:Helpdesk]]
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Welcome to the Midd Helpdesk wiki! Please read [[Wiki Editing Protocol]] if this is your first visit.
  
===[[Editing protocol]]===
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==Today's talk==
Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized.
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* I'm creating this section as a "mini bulletin-board" where y'all can post tips, reminders, things you want people to read for a couple of days. --Topher
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* Many users seem to not have noticed the rack of Helpdesk guides outside LIB202. Remind them that it's there - encourage people to use it!
  
===[[Policy|Helpdesk Policy]]===
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==Helpdesk ITS==
A breakdown of the dos and the don'ts, of what we can support and what we can't support.
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[[Wiki Editing Protocol|Protocol]] | [[Helpdesk Policy|Policy]] | [[Helpdesk Resources|Resources]] | [[HEAT]]
  
===[[Resources]]===
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==Network & Internet==
Resources and useful links. I think this section name is too general.
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[[Network Troubleshooting]] | [[Network Troubleshooting - Windows|Windows]] | [[Network Troubleshooting - Mac OS X| Mac]] | [[Email configuration]] | [[Infrastructure]]
--[[User:Chunt|Hunt, Christopher]] 09:20, 11 July 2008 (EDT)
 
  
===[[HEAT]]===
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==Applications and OS==
Tips, things to include, common confusing ticket types, other stuff to know about HEAT.
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[[Viruses and malware]] | [[Languages]] | [[Useful Applications]] | [[Compatibility]] | [[Operating System]]
--[[User:Chunt|Hunt, Christopher]] 18:21, 10 July 2008 (EDT)
 
  
===[[Email configuration]]===
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Specific programs: [[Windows Explorer]] | [[MS Office]]
From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here.
 
--[[User:Chunt|Hunt, Christopher]] 21:23, 10 July 2008 (EDT)
 
 
 
===[[Language school configuration]]===
 
All language / summer school configuration / troubleshooting information.
 
--[[User:Chunt|Hunt, Christopher]] 16:07, 26 July 2008 (EDT)
 
 
 
===[[Network Troubleshooting]]===
 
Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X.
 
--[[User:Pmitrevs|Mitrevski, Petar]] 12:50, 11 July 2008 (EDT)
 
 
 
===[[How-Tos for specific applications]]===
 
Non-troubleshooting tasks related to applications. Basically these should be concise instructions on how to perform a certain function in a certain application. E.g. How to export a Filemaker database of records to an Excel spreadsheet.
 
--[[User:Pmitrevs|Mitrevski, Petar]] 15:28, 28 July 2008 (EDT)
 
 
 
===[[Problems and Troubleshooting]]===
 
Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses to compatability.
 
--[[User:Chunt|Hunt, Christopher]] 09:20, 11 July 2008 (EDT)
 
 
 
===[[Operating System]]===
 
Specifics for Operating System versions - "how to get to xxx with Vista?"
 
--[[User:burt|Burt, Nate]] 17:16, 16 July 2008 (EDT)
 
 
 
===[[Infrastructure]]===
 
Systems in use, accounts, and all the other stuff in the background that make network computing work.--[[User:Burt|Burt, Nate]] 20:51, 17 July 2008 (EDT)
 

Revision as of 12:34, 3 August 2008

Welcome to the Midd Helpdesk wiki! Please read Wiki Editing Protocol if this is your first visit.

Today's talk

  • I'm creating this section as a "mini bulletin-board" where y'all can post tips, reminders, things you want people to read for a couple of days. --Topher
  • Many users seem to not have noticed the rack of Helpdesk guides outside LIB202. Remind them that it's there - encourage people to use it!

Helpdesk ITS

Protocol | Policy | Resources | HEAT

Network & Internet

Network Troubleshooting | Windows | Mac | Email configuration | Infrastructure

Applications and OS

Viruses and malware | Languages | Useful Applications | Compatibility | Operating System

Specific programs: Windows Explorer | MS Office

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