Helpdesk Draft Documentation

Welcome to the Midd Helpdesk wiki! Please read Wiki Editing Protocol if this is your first visit.

Today's talk

• I'm creating this section as a "mini bulletin-board" where y'all can post tips, reminders, things you want people to read for a couple of days. --Topher
• Many users seem to not have noticed the rack of Helpdesk guides outside LIB202. Remind them that it's there - encourage people to use it!
• Securing information - personal identifying information needs to be protected, yet many of us have it on our computers -- want to find out whether your computer may have personal information stored on it? Check out this work at Cornell - http://www.cit.cornell.edu/security/ ("Spider" forensics tool may be of interest) - Nate

LIS Helpdesk

Protocol | Policy | Resources | HEAT .

Network & Internet

Network Troubleshooting (Windows, Mac) | Email configuration, SPAM and Backscatter | Infrastructure | Remote Assistance

Applications and OS

Viruses and malware | Languages | Useful Applications | Compatibility | Operating System | Data Recovery and Backup

Specific programs: Windows Explorer | Microsoft Office | Banner & BannerWeb | Novell Client | Entourage

Quick tips: Taking Screenshots

Troubleshooting: Windows Hangs Before or After Login

Using and troubleshooting hardware

Printers | Monitors | External hard disks | Cooling - Overheating - Heat Issues

Advanced Port Replicator (aka APR/Docking stations)

Target Disk Mode

Computer distribution & configuration

Notes on:

• Distributing Macintosh Computers, Distributing Windows Computers or Distributing Other Computers and Devices
• special computer labs (e.g. Sunderland ILC1, Huddleston Lab)
• specifically configured offices (e.g. Reprographics, Communications)
• Known Image Issues
• Special Software