Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(Consolidation of links)
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==Today's talk==
 
==Today's talk==
* I'm creating this section as a "mini bulletin-board" where y'all can post tips, reminders, things you want people to read for a couple of days. --Topher
 
* Many users seem to not have noticed the rack of Helpdesk guides outside LIB202. Remind them that it's there - encourage people to use it!
 
 
* Securing information - personal identifying information needs to be protected, yet many of us have it on our computers -- want to find out whether your computer may have personal information stored on it?  Check out this work at Cornell - http://www.cit.cornell.edu/security/ ("Spider" forensics tool may be of interest) - Nate
 
* Securing information - personal identifying information needs to be protected, yet many of us have it on our computers -- want to find out whether your computer may have personal information stored on it?  Check out this work at Cornell - http://www.cit.cornell.edu/security/ ("Spider" forensics tool may be of interest) - Nate
  
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==Network & Internet==
 
==Network & Internet==
[[Network Troubleshooting]] ([[Network Troubleshooting - Windows|Windows]], [[Network Troubleshooting - Mac OS X| Mac]]) | [[Email configuration]], [[SPAM and Backscatter]] | [[Infrastructure]] | [[Remote Assistance]] | [[Wireless]] | [[Off Campus Access]] (VPN, Dial-Up, etc.)
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[[Network Troubleshooting]] ([[Network Troubleshooting - Windows|Windows]], [[Network Troubleshooting - Mac OS X| Mac]]) | [[Wireless]] | [[Email configuration]] | [[SPAM and Backscatter]] | [[Infrastructure]] | [[Remote Assistance]] | [[Off Campus Access]] (VPN, Dial-Up, etc.)
  
 
==Applications and OS==
 
==Applications and OS==
 
[[Viruses and malware]] | [[Languages]] | [[Useful Applications]] | [[Compatibility]] | [[Operating System]] | [[Data Recovery]] and [[Backup]]
 
[[Viruses and malware]] | [[Languages]] | [[Useful Applications]] | [[Compatibility]] | [[Operating System]] | [[Data Recovery]] and [[Backup]]
  
Specific programs: [[Windows Explorer]] | [[Microsoft Office]] | [[Banner & BannerWeb]] | [[Novell Client]] | [[Entourage]] | [[Web Browsers]]
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Specific programs: [[Microsoft Office]] | [[Banner & BannerWeb]] | [[Novell Client]] | [[Entourage]] | [[Web Browsers]]
 
 
Quick tips: [[Taking Screenshots]]
 
 
 
Troubleshooting: [[Windows Hangs Before or After Login]]
 
  
 
==Using and troubleshooting hardware==
 
==Using and troubleshooting hardware==
[[Printers]] | [[Monitors]] | [[External hard disks]] | [[Cooling - Overheating - Heat Issues]]
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[[Printers]] | [[Monitors]] | [[External hard disks]] | [[Target Disk Mode]]
  
[[Advanced Port Replicator]] (aka APR/Docking stations)
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[[Advanced Port Replicator|Advanced Port Replicators (docking stations)]]
  
[[Target Disk Mode]]
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[[Cleaning Computers]] | [[Cooling - Overheating - Heat Issues|Heating issues]]
  
[[Cleaning Computers]]
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==Computer distribution & configuration==
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[[Distributing Macintosh Computers]], [[Distributing Windows Computers]] or [[Distributing Other Computers and Devices]]
  
==Computer distribution & configuration==
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[[Known Image Issues]] | [[Special Software]]
Notes on:
 
* [[Distributing Macintosh Computers]], [[Distributing Windows Computers]] or [[Distributing Other Computers and Devices]]
 
* [[Known Image Issues]]
 
* [[Special Software]]
 

Revision as of 19:16, 21 August 2008

Welcome to the Midd Helpdesk wiki! Please read Wiki Editing Protocol if this is your first visit.

Today's talk

  • Securing information - personal identifying information needs to be protected, yet many of us have it on our computers -- want to find out whether your computer may have personal information stored on it? Check out this work at Cornell - http://www.cit.cornell.edu/security/ ("Spider" forensics tool may be of interest) - Nate

LIS Helpdesk

Protocol | Policy | Resources | HEAT .

Network & Internet

Network Troubleshooting (Windows, Mac) | Wireless | Email configuration | SPAM and Backscatter | Infrastructure | Remote Assistance | Off Campus Access (VPN, Dial-Up, etc.)

Applications and OS

Viruses and malware | Languages | Useful Applications | Compatibility | Operating System | Data Recovery and Backup

Specific programs: Microsoft Office | Banner & BannerWeb | Novell Client | Entourage | Web Browsers

Using and troubleshooting hardware

Printers | Monitors | External hard disks | Target Disk Mode

Advanced Port Replicators (docking stations)

Cleaning Computers | Heating issues

Computer distribution & configuration

Distributing Macintosh Computers, Distributing Windows Computers or Distributing Other Computers and Devices

Known Image Issues | Special Software

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