Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

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| '''Welcome to the Midd Helpdesk wiki! Please read the [[Wiki Editing Protocol]] if this is your first visit.'''
 
| '''Welcome to the Midd Helpdesk wiki! Please read the [[Wiki Editing Protocol]] if this is your first visit.'''
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|-
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| ''(I just changed around the format of this main page. Please let me know whether you like it! - Topher, 14 Jan.)''
 
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== LIS Helpdesk  ==
 
== LIS Helpdesk  ==
  
'''[[General requests]]''' | {{hi|Index|Internal Wiki}}| {{hi|HEAT}}| [[Wiki Editing Protocol|Protocol]] | [[Helpdesk Policy|Policy]]  
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*'''[[General requests]]''' - miscellaneous requests &amp; questions that often come to us.
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*[https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Helpdesk reference for non-public information.
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*[https://mediawiki.middlebury.edu/wiki/hi/HEAT HEAT reference] - How to use HEAT reference (on the internal wiki).
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*[[Wiki Editing Protocol|Protocol]] - Tips and guidelines on how to use and edit this WIKI!
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*[[Helpdesk Policy|Policy]] - An ''unofficial'' reference and statement of our policies.
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==== LIS  ====
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*[[ILL|ILLIAD and ILL (Inter Library Loan)]]
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*[[Loaner Laptops]]
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*[[Microfilm and Microfiche Machines]]
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==== Media services, labs, classrooms  ====
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*[[Requesting assistance with a film screening]]
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*[[Where can I host a Videoconference on campus?]]
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*[[Classroom Directory and Documentation]]
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*[[SMART Classroom Troubleshooting]]
  
 
== Network &amp; Internet  ==
 
== Network &amp; Internet  ==
  
[[Network Troubleshooting]] ([[Network Troubleshooting - Windows|Windows]], [[Network Troubleshooting - Mac OS X|Mac]]) | [[Wireless]] | [[Routers]] (aka&nbsp;WAPs or Wireless Access Points) | [[Email configuration]] | [[Email Issues]] | [[SPAM and Backscatter]] | [[Phishing and Scam Websites]]
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*[[Network Troubleshooting]] - general tips
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*[[Network Troubleshooting - Windows]] - Windows-specific tips
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*[[Network Troubleshooting - Mac OS X]] - Mac-specific tips
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*[[Wireless]]  
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*[[Routers]] (aka WAPs or Wireless Access Points)
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*[[Email configuration]]  
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*[[Email Issues]]
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==== Accounts  ====
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*[[Password Changes]]
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==== Abuse and risks  ====
  
[[Infrastructure]] | [[Remote Assistance]] | [[Off Campus Access]] (VPN, Dial-Up, etc.) | [[File Servers]] | [[Advanced Network Troubleshooting]]  
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*[[Misuse of the College's E-mail System]]
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*[[SPAM and Backscatter]]
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*[[Phishing and Scam Websites]]
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==== Servers and infrastructure  ====
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*[[Infrastructure]]  
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*[[Remote Assistance]]  
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*[[Off Campus Access]] (VPN, Dial-Up, etc.)  
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*[[File Servers]]  
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*[[Self-Signed or Expired Certificates]]
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*[[Advanced Network Troubleshooting]]
  
 
== Applications and OS  ==
 
== Applications and OS  ==
  
[[Compatibility]] | [[Languages]] | [[Useful Applications]] | [[Operating System]] | [[Vista]] | [[Viruses and malware]]
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==== General  ====
  
[[Data Recovery]], [[Backup]], [[Selective Backup]]  
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*[[Compatibility]]  
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*[[Languages]]  
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*[[Useful Applications]]
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*[[Operating System]]
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*[[Vista]]
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*[[Feature/Service/Application Requests]]
  
[http://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications Specific Applications] such as [[ARTstor]],&nbsp;[[Banner & BannerWeb]], [[CMS]], [[Hyperion]], [[Microsoft Office]], [[Novell]], [[WebMail]], [[Web_Browsers|Web Browsers]].
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==== Viruses  ====
  
Misc: [[Known Issues]] | [[Diagnosing Software Problems]] | [[PDF Files]] | [[Downloads from the Helpdesk]] | [[Advanced Topics]]
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*[[Viruses and malware]]
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*[[Virus Notes]]
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==== Recovery &amp; backup  ====
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*[[Data Recovery]]
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*[[Backup]]
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*[[Selective Backup]]
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==== Help with specific applications  ====
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*[http://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications Specific Applications]
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*[[ARTstor]],
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*[[Banner & BannerWeb]]
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*[[CMS]]
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*[[Hyperion]]
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*[[Microsoft Office]]
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*[[Novell]]
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*[[WebMail]]
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*[[Web Browsers|Web Browsers]]
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==== Misc ====
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*[[Known Issues]]  
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*[[Diagnosing Software Problems]]  
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*[[PDF Files]]  
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*[[Downloads from the Helpdesk]]  
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*[[Advanced Topics]]
  
 
== Using and troubleshooting hardware  ==
 
== Using and troubleshooting hardware  ==
  
[[Diagnostics]] and [[Keyboard Combos for Diagnostics]] | [[My Laptop Won't Start]] | [[Common Hardware Issues]] | [[How can I get my computer repaired?]]
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==== Troubleshooting  ====
  
[[How do I find my serial number]] | [[Checking Warranty]] | [[Ordering Replacement Parts under Warranty]] | [[Shipping Electronics for Repair|Shipping Electronics for Repair]] | [[Recalls]]  
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*[[Diagnostics]]  
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*[[Keyboard Combos for Diagnostics]]  
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*[[My Laptop Won't Start]]  
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*[[Common Hardware Issues]]
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*[[Target Disk Mode]] (Mac only)
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*[[Blinking Question Mark]] (Mac only)
  
[[Purchasing Computers]] | [[Purchasing Replacement Parts]]&nbsp;| [[Self-repair options]]&nbsp;| [[Purchasing Computer Equipment Locally]] | [[Recycling Electronics]]
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==== Purchase, repair, or replace  ====
  
[[Printers]] | [[Monitors]] | [[CD or DVD ROM]] | [[External hard disks]] | [[Flash Drives]] | [[Advanced Port Replicator|Advanced Port Replicators (docking stations)]]  
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*[[Purchasing Computers]]  
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*[[Purchasing Replacement Parts]]  
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*[[How can I get my computer repaired?]]  
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*[[Self-repair options]]  
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*[[Purchasing Computer Equipment Locally]]  
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*[[Recycling Electronics]]
  
[[Cleaning Computers]] | [[Cooling - Overheating - Heat Issues|Heating issues]]
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==== Warranties &amp; replacement  ====
  
[[SMART Classroom Troubleshooting]]&nbsp;| [[Loaner Laptops]] | [[Microfilm and Microfiche Machines]]  
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*[[Checking Warranty]]  
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*[[How do I find my serial number]]  
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*[[Ordering Replacement Parts under Warranty]]
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*[[Shipping Electronics for Repair]]
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*[[Recalls]]
  
'''Mac Specific:''' [[Target Disk Mode]] | [[Blinking Question Mark]]
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==== Accessories and external hardware  ====
  
[[BIOS and Firmware Updates]]  
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*[[Printers]]
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*[[Monitors]]
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*[[CD or DVD ROM]]
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*[[External hard disks]]
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*[[Flash Drives]]
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*[[Advanced Port Replicator]] (docking stations)
 +
 
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==== Hardware Maintenance  ====
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*[[Simple tips for traveling with computers]]
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*[[Cleaning Computers]]
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*[[Cooling - Overheating - Heat Issues]]
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*[[BIOS and Firmware Updates]]
  
 
== Computer distribution &amp; configuration  ==
 
== Computer distribution &amp; configuration  ==
  
[[Distributing Macintosh Computers]], [[Distributing Windows Computers]] or [[Distributing Other Computers and Devices]]
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==== Distribution  ====
  
[[Known Image Issues]] | [[Standard Software Bundle]] | [[Advanced Mac Configuration Topics]] | [[Advanced PC Config Topics]]  
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*[[Distributing Macintosh Computers]]  
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*[[Distributing Windows Computers]]  
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*[[Distributing Other Computers and Devices]]
  
Configuring New Student Computers: [[Configuring New Student Computers|without the Dell Student Image]] | [[Dell Student Image|with the Dell Student Image]]
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==== Images and software  ====
  
== Technology Education, Technical Documentation, Computing Terminology ==
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*[[Known Image Issues]]
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*[[Standard Software Bundle]]
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==== Configuration ====
  
[[Technology Workshops]] | [[ASCII Unicode and HTML Tables]] | [[Computing Terminology]] | [[Getting Technology Training]]  
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*[[Configuring New Student Computers]] - how to configure computers ''without'' using our student image
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*[[Dell Student Image]] - how to configure computers ''with'' the Dell student image
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*[[Advanced Mac Configuration Topics]]  
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*[[Advanced PC Config Topics]]
  
== Library Systems and Services ==
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== Technology Education, Technical Documentation, Computing Terminology ==
  
[[ILL|ILLIAD and ILL (Inter Library Loan)]]  
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*[[Technology Workshops]]
 +
*[[ASCII Unicode and HTML Tables]]
 +
*[[Computing Terminology]]
 +
*[[Getting Technology Training]]
  
 
== Misc  ==
 
== Misc  ==
  
[[Feature/Service/Application Requests]] | [[Recovering Files With Novel]] | [[Virus Notes]]&nbsp; | [[Password Changes]] | [[Self-Signed or Expired Certificates]] | [[Classroom Directory and Documentation]] | [[Simple tips for traveling with computers]] | [[Requesting assistance with a film screening]] | [[Where can I host a Videoconference on campus?]] | [[Misuse of the College's E-mail System]]
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''(If you don't know where to put an article link, put it here!)''
  
 
[[Category:Helpdesk]]
 
[[Category:Helpdesk]]

Revision as of 15:04, 14 January 2009

Welcome to the Midd Helpdesk wiki! Please read the Wiki Editing Protocol if this is your first visit.
(I just changed around the format of this main page. Please let me know whether you like it! - Topher, 14 Jan.)
 

LIS Helpdesk

  • General requests - miscellaneous requests & questions that often come to us.
  • Helpdesk Internal Wiki - Helpdesk reference for non-public information.
  • HEAT reference - How to use HEAT reference (on the internal wiki).
  • Protocol - Tips and guidelines on how to use and edit this WIKI!
  • Policy - An unofficial reference and statement of our policies.

LIS

Media services, labs, classrooms

Network & Internet

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Viruses

Recovery & backup

Help with specific applications

Misc

Using and troubleshooting hardware

Troubleshooting

Purchase, repair, or replace

Warranties & replacement

Accessories and external hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Technology Education, Technical Documentation, Computing Terminology

Misc

(If you don't know where to put an article link, put it here!)

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