Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(Added Ubuntu link)
(Added link to malware cleanup (internal wiki))
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*[[Languages]]  
 
*[[Languages]]  
 
*[[Useful Applications]]  
 
*[[Useful Applications]]  
*[[Operating System]]  
+
*[[Operating System]] - list of supported OS's
 
*[[Vista]]  
 
*[[Vista]]  
*[[Ubuntu]]
+
*[[Ubuntu]] - configuring Ubuntu for use with Middlebury network
 
*[[Feature/Service/Application Requests]]
 
*[[Feature/Service/Application Requests]]
  
==== Viruses  ====
+
==== Viruses and Malware ====
  
 
*[[Viruses and malware]]  
 
*[[Viruses and malware]]  
*[[Virus Notes]]
+
*[[Virus Notes]]  
 +
*[https://mediawiki.middlebury.edu/wiki/hi/Malware_Cleanup Malware Cleanup] - A thorough guide to manually cleaning viruses & malware. On internal wiki.
  
 
==== Recovery & backup  ====
 
==== Recovery & backup  ====

Revision as of 10:17, 16 January 2009

Welcome to the Midd Helpdesk wiki! Please read the Wiki Editing Protocol if this is your first visit.
(I just changed around the format of this main page. Please let me know whether you like it! - Topher, 14 Jan.)
 

LIS Helpdesk

  • General requests - miscellaneous requests we get: paying tuition, mailing packets, purchasing computers
  • Helpdesk Internal Wiki - Helpdesk reference for non-public information.
  • HEAT reference - How to use HEAT reference (on the internal wiki).
  • Protocol - Tips and guidelines on how to use and edit this WIKI!
  • Policy - An unofficial reference and statement of our policies.

LIS

Media services

Labs & classrooms

Network & Internet

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Viruses and Malware

Recovery & backup

Help with specific applications

Misc

Using and troubleshooting hardware

Troubleshooting

Purchase, repair, or replace

Warranties & replacement

Accessories and external hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Technology Education, Technical Documentation, Computing Terminology

Misc

(If you don't know where to put an article link, put it here!)

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