Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(Added link to malware cleanup (internal wiki))
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*[[General requests]] - miscellaneous requests we get: paying tuition, mailing packets, purchasing computers
 
*[[General requests]] - miscellaneous requests we get: paying tuition, mailing packets, purchasing computers
*[https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Helpdesk reference for non-public information.  
+
*[https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Helpdesk reference for non-public information.
*[https://mediawiki.middlebury.edu/wiki/hi/HEAT HEAT reference] - How to use HEAT reference (on the internal wiki).  
+
*[https://mediawiki.middlebury.edu/wiki/hi/HEAT HEAT reference] - How to use HEAT reference (on the internal wiki).
*[[Wiki Editing Protocol|Protocol]] - Tips and guidelines on how to use and edit this WIKI!  
+
*[[Wiki Editing Protocol|Protocol & Tips]] - Tips and guidelines on how to use and edit this WIKI!
 
*[[Helpdesk Policy|Policy]] - An ''unofficial'' reference and statement of our policies.
 
*[[Helpdesk Policy|Policy]] - An ''unofficial'' reference and statement of our policies.
  
 
==== LIS ====
 
==== LIS ====
  
*[[ILL|ILLIAD and ILL (Inter Library Loan)]]  
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*[[ILL|ILLIAD and ILL (Inter Library Loan)]]
*[[Loaner Laptops]]  
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*[[Loaner Laptops]]
 
*[[Microfilm and Microfiche Machines]]
 
*[[Microfilm and Microfiche Machines]]
  
 
==== Media services ====
 
==== Media services ====
  
*[[Requesting assistance with a film screening]]  
+
*[[Requesting assistance with a film screening]]
 
*[[Where can I host a Videoconference on campus?]]
 
*[[Where can I host a Videoconference on campus?]]
 
*[[Digital Media Tutors]] Schedule (Wilson Media Lab)
 
*[[Digital Media Tutors]] Schedule (Wilson Media Lab)
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==== Labs & classrooms ====
 
==== Labs & classrooms ====
  
*[[Classroom Directory and Documentation]]  
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*[[Classroom Directory and Documentation]]
 
*[http://www.middlebury.edu/academics/lis/help/helpdesk/facilities/labs/facilities_public_software.htm Table of software available in each classroom]
 
*[http://www.middlebury.edu/academics/lis/help/helpdesk/facilities/labs/facilities_public_software.htm Table of software available in each classroom]
 
*[http://go.middlebury.edu/mls go/mls] - schedule showing when classrooms are in use.
 
*[http://go.middlebury.edu/mls go/mls] - schedule showing when classrooms are in use.

Revision as of 12:39, 18 January 2009

Welcome to the Midd Helpdesk wiki! Please read the Wiki Editing Protocol if this is your first visit.
(I just changed around the format of this main page. Please let me know whether you like it! - Topher, 14 Jan.)
 

LIS Helpdesk

  • General requests - miscellaneous requests we get: paying tuition, mailing packets, purchasing computers
  • Helpdesk Internal Wiki - Helpdesk reference for non-public information.
  • HEAT reference - How to use HEAT reference (on the internal wiki).
  • Protocol & Tips - Tips and guidelines on how to use and edit this WIKI!
  • Policy - An unofficial reference and statement of our policies.

LIS

Media services

Labs & classrooms

Network & Internet

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Viruses and Malware

Recovery & backup

Help with specific applications

Misc

Using and troubleshooting hardware

Troubleshooting

Purchase, repair, or replace

Warranties & replacement

Accessories and external hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Technology Education, Technical Documentation, Computing Terminology

Misc

(If you don't know where to put an article link, put it here!)

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