Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

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Line 14: Line 14:
 
*[[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies.
 
*[[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies.
 
*[[Equipment Borrowing]]- information about loaner equipment
 
*[[Equipment Borrowing]]- information about loaner equipment
*[[Media Services]] - Wilson Media Lab, screenings, videoconferences
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*[[Media Services]] - screenings, videoconferences
 
*[[Telephone Services]] - general information, BlackBerry setup
 
*[[Telephone Services]] - general information, BlackBerry setup
 
*[[Labs and Classrooms]] - lab status, software installed, smart classroom help
 
*[[Labs and Classrooms]] - lab status, software installed, smart classroom help

Revision as of 15:34, 25 April 2022

This is the central location for ITS Helpdesk documentation. Information is updated on a rolling basis and is therefore subject to change. For specific topics, see below.

ITS Helpdesk

See also

General Information

Network, Servers, and Internet

E-Mail

Accounts


Information Security

Servers and infrastructure

Applications and OS

General

Operating Systems

Recovery and backup

Specific applications

Web apps and websites

Multimedia

Misc

Using and troubleshooting hardware

Troubleshooting Computers

Purchase, repair, replacement, & warranties

Accessories and External Hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Virtual Computers and Thin Clients


Technology Education, Technical Documentation, Computing Terminology

Misc

(If you don't know where to put an article link, put it here!)

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