Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

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| '''Welcome to the Midd Helpdesk wiki! Please read the [[Wiki Editing Protocol]] if this is your first visit.'''
 
| '''Welcome to the Midd Helpdesk wiki! Please read the [[Wiki Editing Protocol]] if this is your first visit.'''
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| ''(I just changed around the format of this main page. Please let me know whether you like it! - Topher, 14 Jan.)''
 
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== LIS Helpdesk  ==
 
== LIS Helpdesk  ==
  
*[[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers  
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*[[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
*[https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Helpdesk reference for non-public information.  
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*[https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Helpdesk reference for non-public information.
*[https://mediawiki.middlebury.edu/wiki/hi/HEAT HEAT reference] - How to use HEAT reference (on the internal wiki).  
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*[https://mediawiki.middlebury.edu/wiki/hi/HEAT HEAT reference] - How to use HEAT reference (on the internal wiki).
*[[Wiki Editing Protocol|Protocol & Tips]] - Tips and guidelines on how to use and edit this WIKI!  
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*[[Wiki Editing Protocol|Protocol & Tips]] - Tips and guidelines on how to use and edit this WIKI!
 
*[[Helpdesk Policy|Policy]] - An ''unofficial'' reference and statement of our policies.
 
*[[Helpdesk Policy|Policy]] - An ''unofficial'' reference and statement of our policies.
  
 
==== LIS  ====
 
==== LIS  ====
  
*[[ILL|ILLIAD and ILL (Inter Library Loan)]]  
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*[[ILL|ILLIAD and ILL (Inter Library Loan)]]
*[[Loaner Laptops]]  
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*[[Loaner Laptops]]
 
*[[Microfilm and Microfiche Machines]]
 
*[[Microfilm and Microfiche Machines]]
  
 
==== Media services  ====
 
==== Media services  ====
  
*[[Requesting assistance with a film screening]]  
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*[[Requesting assistance with a film screening]]
*[[Where can I host a Videoconference on campus?]]  
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*[[Where can I host a Videoconference on campus?]]
*[[Digital Media Tutors]] Schedule (Wilson Media Lab)  
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*[[Digital Media Tutors]] Schedule (Wilson Media Lab)
 
*[[Wilson Media Development Lab]]
 
*[[Wilson Media Development Lab]]
  
 
==== Labs & classrooms  ====
 
==== Labs & classrooms  ====
  
*[[Classroom Directory and Documentation]]  
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*[[Classroom Directory and Documentation]]
*[http://go.middlebury.edu/software go/software] Table of software available in each classroom  
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*[http://go.middlebury.edu/software go/software] Table of software available in each classroom
*[http://go.middlebury.edu/mls go/mls] - schedule showing when classrooms are in use.  
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*[http://go.middlebury.edu/mls go/mls] - schedule showing when classrooms are in use.
*[http://go.middlebury.edu/media go/media] for various classroom / LIS -related resources.  
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*[http://go.middlebury.edu/media go/media] for various classroom / LIS -related resources.
*[[SMART Classroom Troubleshooting]]  
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*[[SMART Classroom Troubleshooting]]
*[[Checking availability of computer labs|Checking availability of computer labs]]  
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*[[Checking availability of computer labs|Checking availability of computer labs]]
 
*[[Specialty Labs|Specialty Labs]]
 
*[[Specialty Labs|Specialty Labs]]
  
 
== Network & Internet  ==
 
== Network & Internet  ==
  
*[[Network Troubleshooting]] - general tips  
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*[[Network Troubleshooting]] - general tips
*[[Network Troubleshooting - Windows]] - Windows-specific tips  
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*[[Network Troubleshooting - Windows]] - Windows-specific tips
*[[Network Troubleshooting - Mac OS X]] - Mac-specific tips  
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*[[Network Troubleshooting - Mac OS X]] - Mac-specific tips
*[[Campus Manager|Campus Manager]]  
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*[[Campus Manager|Campus Manager]]
*[[Wireless]]  
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*[[Wireless]]
*[[Routers]] (aka WAPs or Wireless Access Points)  
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*[[Routers]] (aka WAPs or Wireless Access Points)
 
*[[Campus Housing not on Wired Network|Campus Housing not on Wired Network]]
 
*[[Campus Housing not on Wired Network|Campus Housing not on Wired Network]]
  
 
==== E-Mail  ====
 
==== E-Mail  ====
  
*[[Email configuration]]  
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*[[Email configuration]]
*[[Email Issues]]  
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*[[Email Issues]]
*[[List Manager|List Manager]]  
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*[[List Manager|List Manager]]
*[[Ldap Settings|Ldap Settings]]  
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*[[Ldap Settings|Ldap Settings]]
 
*[[Syncing Calendar and Address Book |Syncing Calendar and Address Book]]
 
*[[Syncing Calendar and Address Book |Syncing Calendar and Address Book]]
  
 
==== Accounts  ====
 
==== Accounts  ====
  
*[[Password Changes]]  
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*[[Password Changes]]
*[[Benefits of Complex Passwords and Password Changes]]  
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*[[Benefits of Complex Passwords and Password Changes]]
 
*[[Best way to store passwords|Best way to store passwords]]
 
*[[Best way to store passwords|Best way to store passwords]]
 
*[[Permissions]]
 
*[[Permissions]]
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==== Abuse and risks  ====
 
==== Abuse and risks  ====
  
*[[Misuse of the College's E-mail System]]  
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*[[Misuse of the College's E-mail System]]
*[[SPAM and Backscatter]]  
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*[[SPAM and Backscatter]]
 
*[[Phishing and Scam Websites]]
 
*[[Phishing and Scam Websites]]
  
 
==== Servers and infrastructure  ====
 
==== Servers and infrastructure  ====
  
*[[Infrastructure]]  
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*[[Infrastructure]]
*[[Remote Assistance]]  
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*[[Remote Assistance]]
*[[Off Campus Access]] (VPN, Dial-Up, etc.)  
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*[[Off Campus Access]] (VPN, Dial-Up, etc.)
*[[File Servers]]  
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*[[File Servers]]
*[[Self-Signed or Expired Certificates]]  
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*[[Self-Signed or Expired Certificates]]
*[[Advanced Network Troubleshooting]]  
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*[[Advanced Network Troubleshooting]]
 
*[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]
 
*[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]
  
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==== General  ====
 
==== General  ====
  
*[[Compatibility]]  
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*[[Compatibility]]
*[[Languages]]  
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*[[Languages]]
*[[Troubleshooting Font Issues]]  
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*[[Troubleshooting Font Issues]]
*[[Useful Applications]]  
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*[[Useful Applications]]
*[[Operating System]] - list of supported OS's  
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*[[Operating System]] - list of supported OS's
*[[Vista]]  
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*[[Vista]]
*[[Ubuntu]] - configuring Ubuntu for use with Middlebury network  
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*[[Ubuntu]] - configuring Ubuntu for use with Middlebury network
*[[Reinstalling your Operating System]]  
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*[[Reinstalling your Operating System]]
 
*[[Feature/Service/Application Requests]]
 
*[[Feature/Service/Application Requests]]
  
 
==== Viruses and Malware  ====
 
==== Viruses and Malware  ====
  
*[[Viruses and malware]]  
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*[[Viruses and malware]]
*[[Virus Notes]]  
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*[[Virus Notes]]
 
*[https://mediawiki.middlebury.edu/wiki/hi/Malware_Cleanup Malware Cleanup] - A thorough guide to manually cleaning viruses & malware. On internal wiki.
 
*[https://mediawiki.middlebury.edu/wiki/hi/Malware_Cleanup Malware Cleanup] - A thorough guide to manually cleaning viruses & malware. On internal wiki.
  
 
==== Recovery & backup  ====
 
==== Recovery & backup  ====
  
*[[Data Recovery]]  
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*[[Data Recovery]]
*[[Backup]]  
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*[[Backup]]
 
*[[Selective Backup]]
 
*[[Selective Backup]]
  
 
==== Help with specific applications  ====
 
==== Help with specific applications  ====
  
*[http://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications Specific Applications]  
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*[http://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications Specific Applications]
*[[Microsoft Office]]  
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*[[Microsoft Office]]
*[[Novell]]  
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*[[Novell]]
 
*[[Web Browsers|Web Browsers]]
 
*[[Web Browsers|Web Browsers]]
  
 
==== Web apps  ====
 
==== Web apps  ====
  
*[[Hyperion]]  
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*[[Hyperion]]
*[[CMS]]  
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*[[CMS]]
*[[WebMail]]  
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*[[WebMail]]
*[[Banner & BannerWeb]]  
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*[[Banner & BannerWeb]]
*[[ARTstor]]  
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*[[ARTstor]]
 
*[[Classes Web Pages|Web pages served on the Classes folder]]
 
*[[Classes Web Pages|Web pages served on the Classes folder]]
  
 
==== Misc  ====
 
==== Misc  ====
  
*[[Known Issues]]  
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*[[Known Issues]]
*[[Diagnosing Software Problems]]  
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*[[Diagnosing Software Problems]]
*[[PDF Files]]  
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*[[PDF Files]]
*[[Downloads from the Helpdesk]]  
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*[[Downloads from the Helpdesk]]
 
*[[Advanced Topics]]
 
*[[Advanced Topics]]
  
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==== Troubleshooting  ====
 
==== Troubleshooting  ====
  
*[[Diagnostics]]  
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*[[Diagnostics]]
*[[Keyboard Combos for Diagnostics]]  
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*[[Keyboard Combos for Diagnostics]]
*[[My Laptop Won't Start]]  
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*[[My Laptop Won't Start]]
*[[Common Hardware Issues]]  
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*[[Common Hardware Issues]]
*[[Target Disk Mode]] (Mac only)  
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*[[Target Disk Mode]] (Mac only)
 
*[[Blinking Question Mark]] (Mac only)
 
*[[Blinking Question Mark]] (Mac only)
  
 
==== Purchase, repair, or replace  ====
 
==== Purchase, repair, or replace  ====
  
*[[Purchasing Computers]]  
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*[[Purchasing Computers]]
*[[Purchasing Replacement Parts]]  
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*[[Purchasing Replacement Parts]]
*[[How can I get my computer repaired?]]  
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*[[How can I get my computer repaired?]]
*[[Self-repair options]]  
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*[[Self-repair options]]
*[[Purchasing Computer Equipment Locally]]  
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*[[Purchasing Computer Equipment Locally]]
 
*[[Recycling Electronics]]
 
*[[Recycling Electronics]]
  
 
==== Warranties & replacement  ====
 
==== Warranties & replacement  ====
  
*[[Checking Warranty]]  
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*[[Checking Warranty]]
*[[How do I find my serial number]]  
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*[[How do I find my serial number]]
*[[Ordering Replacement Parts under Warranty]]  
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*[[Ordering Replacement Parts under Warranty]]
*[[Shipping Electronics for Repair]]  
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*[[Shipping Electronics for Repair]]
 
*[[Recalls]]
 
*[[Recalls]]
  
 
==== Accessories and external hardware  ====
 
==== Accessories and external hardware  ====
  
*[[Printers]]  
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*[[Printers]]
*[[Monitors]]  
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*[[Monitors]]
*[[CD or DVD ROM]]  
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*[[CD or DVD ROM]]
*[[External hard disks]]  
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*[[External hard disks]]
*[[Flash Drives]]  
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*[[Flash Drives]]
 
*[[Advanced Port Replicator]] (docking stations)
 
*[[Advanced Port Replicator]] (docking stations)
  
 
==== Hardware Maintenance  ====
 
==== Hardware Maintenance  ====
  
*[[Simple tips for traveling with computers]]  
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*[[Simple tips for traveling with computers]]
*[[Cleaning Computers]]  
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*[[Cleaning Computers]]
*[[Cooling - Overheating - Heat Issues]]  
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*[[Cooling - Overheating - Heat Issues]]
 
*[[BIOS and Firmware Updates]]
 
*[[BIOS and Firmware Updates]]
  
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==== Distribution  ====
 
==== Distribution  ====
  
*[[Distributing Macintosh Computers]]  
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*[[Distributing Macintosh Computers]]
 
*[[Distributing Windows Computers]] (for Faculty and Staff)
 
*[[Distributing Windows Computers]] (for Faculty and Staff)
 
*[[Distributing Other Computers and Devices]]
 
*[[Distributing Other Computers and Devices]]
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==== Images and software  ====
 
==== Images and software  ====
  
*[[Known Image Issues]]  
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*[[Known Image Issues]]
 
*[[Standard Software Bundle]]
 
*[[Standard Software Bundle]]
  
 
==== Configuration  ====
 
==== Configuration  ====
  
*[[Configuring New Student Computers]] - how to configure computers ''without'' using our student image  
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*[[Configuring New Student Computers]] - how to configure computers ''without'' using our student image
*[[Dell Student Image]] - how to configure computers ''with'' the Dell student image  
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*[[Dell Student Image]] - how to configure computers ''with'' the Dell student image
*[[Configuring Mac Loaners]]  
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*[[Configuring Mac Loaners]]
*[[Advanced Mac Configuration Topics]]  
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*[[Advanced Mac Configuration Topics]]
 
*[[Advanced PC Config Topics]]
 
*[[Advanced PC Config Topics]]
  
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== Technology Education, Technical Documentation, Computing Terminology  ==
 
== Technology Education, Technical Documentation, Computing Terminology  ==
  
*[[Technology Workshops]]  
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*[[Technology Workshops]]
*[[ASCII Unicode and HTML Tables]]  
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*[[ASCII Unicode and HTML Tables]]
*[[Computing Terminology]]  
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*[[Computing Terminology]]
*[[Getting Technology Training]]  
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*[[Getting Technology Training]]
 
*[[Common Writing Errors]] (to be used when composing new documentation and articles)
 
*[[Common Writing Errors]] (to be used when composing new documentation and articles)
  
 
== Misc  ==
 
== Misc  ==
  
''(If you don't know where to put an article link, put it here!)''  
+
''(If you don't know where to put an article link, put it here!)''
  
[[Scripting Reference]]
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[[Scripting Reference]]
 
 
[[Category:Helpdesk]]
 

Revision as of 10:37, 23 February 2009

Welcome to the Midd Helpdesk wiki! Please read the Wiki Editing Protocol if this is your first visit.  

LIS Helpdesk

  • General requests - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
  • Helpdesk Internal Wiki - Helpdesk reference for non-public information.
  • HEAT reference - How to use HEAT reference (on the internal wiki).
  • Protocol & Tips - Tips and guidelines on how to use and edit this WIKI!
  • Policy - An unofficial reference and statement of our policies.

LIS

Media services

Labs & classrooms

Network & Internet

E-Mail

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Viruses and Malware

Recovery & backup

Help with specific applications

Web apps

Misc

Using and troubleshooting hardware

Troubleshooting

Purchase, repair, or replace

Warranties & replacement

Accessories and external hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Virtual Computers

Technology Education, Technical Documentation, Computing Terminology

Misc

(If you don't know where to put an article link, put it here!)

Scripting Reference

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