Library & ITS Wiki
Difference between revisions of "Helpdesk Draft Documentation"
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== Using and troubleshooting hardware == | == Using and troubleshooting hardware == | ||
| − | ==== Troubleshooting Computers<br> ==== | + | ==== Troubleshooting Computers<br> ==== |
*[[Diagnostics]] | *[[Diagnostics]] | ||
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*[[My Laptop Won't Start]] | *[[My Laptop Won't Start]] | ||
*[[Common Hardware Issues]] | *[[Common Hardware Issues]] | ||
| + | *[[Troubleshooting Intermittent Issues]] | ||
*[[Target Disk Mode]] (Mac only) | *[[Target Disk Mode]] (Mac only) | ||
*[[Blinking Question Mark]] (Mac only) | *[[Blinking Question Mark]] (Mac only) | ||
| − | ==== Purchase, repair, or replace of electronics<br> ==== | + | ==== Purchase, repair, or replace of electronics<br> ==== |
*[[Purchasing Computers]] | *[[Purchasing Computers]] | ||
| Line 169: | Line 170: | ||
*[[Flash Drives]] | *[[Flash Drives]] | ||
*[[Advanced Port Replicator]] (docking stations) | *[[Advanced Port Replicator]] (docking stations) | ||
| − | *[[Aruba Wireless Access Points |Aruba Wireless Access Points]] | + | *[[Aruba Wireless Access Points|Aruba Wireless Access Points]] |
==== Hardware Maintenance ==== | ==== Hardware Maintenance ==== | ||
Revision as of 15:59, 24 March 2009
| Welcome to the Midd Helpdesk wiki! Please read the Wiki Editing Protocol if this is your first visit. |
LIS Helpdesk
General links
- General requests - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
- Helpdesk Internal Wiki - Helpdesk reference for non-public information.
- HEAT reference - How to use HEAT reference (on the internal wiki).
- Protocol & Tips - Tips and guidelines on how to use and edit this WIKI!
- Policy - An unofficial reference and statement of our policies.
- go/documentation - Public documentation
LIS
Media services
- Requesting assistance with a film screening
- Where can I host a Videoconference on campus?
- Digital Media Tutors Schedule (Wilson Media Lab)
- Wilson Media Development Lab
Labs & classrooms
- Classroom Directory and Documentation
- go/software Table of software available in each classroom
- go/mls - schedule showing when classrooms are in use.
- go/media for various classroom / LIS -related resources.
- SMART Classroom Troubleshooting
- Checking availability of computer labs
- Specialty Labs
Network & Internet
- Network Troubleshooting - general tips
- Network Troubleshooting - Windows - Windows-specific tips
- Network Troubleshooting - Mac OS X - Mac-specific tips
- Campus Manager
- Wireless
- Routers (aka WAPs or Wireless Access Points)
- Campus Housing not on Wired Network
- Email configuration
- Email Issues
- Default Quotas
- List Manager
- Ldap Settings
- Syncing Calendar and Address Book
Accounts
- Password Changes
- Benefits of Complex Passwords and Password Changes
- Best way to store passwords
- Permissions
Abuse and risks
Servers and infrastructure
- Infrastructure
- Remote Assistance
- Off Campus Access (VPN, Dial-Up, etc.)
- File Servers
- Self-Signed or Expired Certificates
- Advanced Network Troubleshooting
- Access to Classes server, class e-mail lists, segue class webpages
Applications and OS
General
- Compatibility
- Languages
- Troubleshooting Font Issues
- Useful Applications
- Operating System - list of supported OS's
- Vista
- Ubuntu - configuring Ubuntu for use with Middlebury network
- Reinstalling your Operating System
- Feature/Service/Application Requests
Viruses and Malware
- Viruses and malware
- Virus Notes
- Malware Cleanup - A thorough guide to manually cleaning viruses & malware. On internal wiki.
Recovery & backup
Help with specific applications
- Specific Applications
- Microsoft Office
- Novell
- Web Browsers
- IPod - recording on an iPod, etc.
Web apps and websites
- Hyperion
- CMS
- WebMail
- Banner & BannerWeb
- ARTstor
- Web pages served on the Classes folder
- Alumni Web site
Misc
Using and troubleshooting hardware
Troubleshooting Computers
- Diagnostics
- Keyboard Combos for Diagnostics
- My Laptop Won't Start
- Common Hardware Issues
- Troubleshooting Intermittent Issues
- Target Disk Mode (Mac only)
- Blinking Question Mark (Mac only)
Purchase, repair, or replace of electronics
- Purchasing Computers
- Purchasing Replacement Parts
- How can I get my computer repaired?
- Self-repair options
- Purchasing Computer Equipment Locally
- Recycling Electronics
Warranties & replacement
- Checking Warranty
- How do I find my serial number
- Ordering Replacement Parts under Warranty
- Shipping Electronics for Repair
- Recalls
Troubleshooting and Using Accessories and External Hardware
- Printers
- Monitors
- CD or DVD ROM
- External hard disks
- Flash Drives
- Advanced Port Replicator (docking stations)
- Aruba Wireless Access Points
Hardware Maintenance
- Simple tips for traveling with computers
- Cleaning Computers
- Cooling - Overheating - Heat Issues
- BIOS and Firmware Updates
Computer distribution & configuration
Distribution
- Distributing Macintosh Computers
- Distributing Windows Computers (for Faculty and Staff)
- Distributing Other Computers and Devices
Images and software
Configuration
- Configuring New Student Computers - how to configure computers without using our student image
- Dell Student Image - how to configure computers with the Dell student image
- Configuring Mac Loaners
- Advanced Mac Configuration Topics
- Advanced PC Config Topics
- Distributing Lab Computers
Virtual Computers
Technology Education, Technical Documentation, Computing Terminology
- Technology Workshops
- ASCII Unicode and HTML Tables
- Computing Terminology
- Getting Technology Training
- Common Writing Errors (to be used when composing new documentation and articles)
- Free (open-sourced) icons/thumbnails/clipart
Misc
(If you don't know where to put an article link, put it here!)
- This page was last edited on 24 March 2009, at 15:59.
- Privacy policy
- About Library & ITS Wiki
- Disclaimers