Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

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(→‎Network & Internet: - Changed section title)
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*[[Specialty Labs|Specialty Labs]]
 
*[[Specialty Labs|Specialty Labs]]
  
== Network & Internet  ==
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== Network, Servers, and Internet  ==
  
*[[Network Troubleshooting]] - general tips  
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*[[Network Troubleshooting]] - general tips
*[[Network Troubleshooting - Windows]] - Windows-specific tips  
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*[[Network Troubleshooting - Windows]] - Windows-specific tips
*[[Network Troubleshooting - Mac OS X]] - Mac-specific tips  
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*[[Network Troubleshooting - Mac OS X]] - Mac-specific tips
*[[Campus Manager|Campus Manager]]  
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*[[Campus Manager|Campus Manager]]
*[[Wireless]]  
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*[[Wireless]]
*[[Routers]] (aka WAPs or Wireless Access Points)  
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*[[Routers]] (aka WAPs or Wireless Access Points)
 
*[[Campus Housing not on Wired Network|Campus Housing not on Wired Network]]
 
*[[Campus Housing not on Wired Network|Campus Housing not on Wired Network]]
  
 
==== E-Mail  ====
 
==== E-Mail  ====
  
*[[Email configuration]]  
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*[[Email configuration]]
*[[Email Issues]]  
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*[[Email Issues]]
*[[Default Quotas|Default Quotas]]  
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*[[Default Quotas|Default Quotas]]
*[[List Manager|List Manager]]  
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*[[List Manager|List Manager]]
*[[Ldap Settings|Ldap Settings]]  
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*[[Ldap Settings|Ldap Settings]]
 
*[[Syncing Calendar and Address Book|Syncing Calendar and Address Book]]
 
*[[Syncing Calendar and Address Book|Syncing Calendar and Address Book]]
  
 
==== Accounts  ====
 
==== Accounts  ====
  
*[[Password Changes]]  
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*[[Password Changes]]
*[[Benefits of Complex Passwords and Password Changes]]  
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*[[Benefits of Complex Passwords and Password Changes]]
*[[Best way to store passwords|Best way to store passwords]]  
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*[[Best way to store passwords|Best way to store passwords]]
*[[Permissions]]  
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*[[Permissions]]
 
*[[How long are Middlebury Accounts kept|How long are Middlebury Accounts kept]]
 
*[[How long are Middlebury Accounts kept|How long are Middlebury Accounts kept]]
  
 
==== Abuse and risks  ====
 
==== Abuse and risks  ====
  
*[[Misuse of the College's E-mail System]]  
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*[[Misuse of the College's E-mail System]]
*[[SPAM and Backscatter]]  
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*[[SPAM and Backscatter]]
 
*[[Phishing and Scam Websites]]
 
*[[Phishing and Scam Websites]]
  
 
==== Servers and infrastructure  ====
 
==== Servers and infrastructure  ====
  
*[[Infrastructure]]  
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*[[Infrastructure]]
*[[Remote Assistance]]  
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*[[Remote Assistance]]
*[[Off Campus Access]] (VPN, Dial-Up, etc.)  
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*[[Off Campus Access]] (VPN, Dial-Up, etc.)
*[[File Servers]]  
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*[[File Servers]]
*[[Self-Signed or Expired Certificates]]  
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*[[Self-Signed or Expired Certificates]]
 
*[[Getting a Middlebury College Security Certificate|Getting a Middlebury College Security Certificate]]
 
*[[Getting a Middlebury College Security Certificate|Getting a Middlebury College Security Certificate]]
*[[Advanced Network Troubleshooting]]  
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*[[Advanced Network Troubleshooting]]
*[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]  
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*[[Access to Class Servers and Services|Access to Classes server, class e-mail lists, segue class webpages]]
 
*[[DFS|DFS]]
 
*[[DFS|DFS]]
  

Revision as of 14:23, 10 May 2009

Welcome to the Midd Helpdesk wiki! Please read the Wiki Editing Protocol if this is your first visit.  

LIS Helpdesk

General links

LIS

Media services

Labs & classrooms

Network, Servers, and Internet

E-Mail

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Operating Systems

Recovery and backup

Help with specific applications

Web apps and websites

Multimedia

Misc

Using and troubleshooting hardware

Troubleshooting Computers

Purchase, repair, or replace of electronics

Warranties & replacement

Troubleshooting and Using Accessories and External Hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration


Virtual Computers

Technology Education, Technical Documentation, Computing Terminology

Misc

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