Library & ITS Wiki
Difference between revisions of "Helpdesk Draft Documentation"
(→LIS Helpdesk: - Changed link names) |
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==== General links ==== | ==== General links ==== | ||
| − | *[[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers | + | * [[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers |
| − | *[https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Helpdesk reference for non-public information. | + | * [https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Helpdesk reference for non-public information. |
| − | *[https://mediawiki.middlebury.edu/wiki/hi/HEAT HEAT reference] - How to use HEAT reference (on the internal wiki). | + | * [https://mediawiki.middlebury.edu/wiki/hi/HEAT HEAT reference] - How to use HEAT reference (on the internal wiki). |
| − | *[[Wiki Editing Protocol]] - Tips and guidelines on how to use and edit this WIKI! | + | * [[Wiki Editing Protocol]] - Tips and guidelines on how to use and edit this WIKI! |
| − | *[[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies. | + | * [[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies. |
| − | *[http://go.middlebury.edu/documentation go/documentation] - Public documentation | + | * [http://go.middlebury.edu/documentation go/documentation] - Public documentation |
==== LIS ==== | ==== LIS ==== | ||
| − | *[[ILL|ILLIAD and ILL (Inter Library Loan)]] | + | * [[ILL|ILLIAD and ILL (Inter Library Loan)]] |
| − | *[[Loaner Laptops]] | + | * [[Loaner Laptops]] |
| − | *[[Microfilm and Microfiche Machines]] | + | * [[Microfilm and Microfiche Machines]] |
| − | *[[Printers|Printers and Print Release Stations]] | + | * [[Printers|Printers and Print Release Stations]] |
| − | + | * [[Media Services]] | |
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| − | *[[ | ||
==== Labs & classrooms ==== | ==== Labs & classrooms ==== | ||
| − | *[[Classroom Directory and Documentation]] | + | * [[Classroom Directory and Documentation]] |
| − | *[http://go.middlebury.edu/software go/software] Table of software available in each classroom | + | * [http://go.middlebury.edu/software go/software] Table of software available in each classroom |
| − | *[http://go.middlebury.edu/mls go/mls] - schedule showing when classrooms are in use. | + | * [http://go.middlebury.edu/mls go/mls] - schedule showing when classrooms are in use. |
| − | *[http://go.middlebury.edu/media go/media] for various classroom / LIS -related resources. | + | * [http://go.middlebury.edu/media go/media] for various classroom / LIS -related resources. |
| − | *[[SMART Classroom Troubleshooting]] | + | * [[SMART Classroom Troubleshooting]] |
| − | *[[Checking availability of computer labs|Checking availability of computer labs]] | + | * [[Checking availability of computer labs|Checking availability of computer labs]] |
| − | *[[Getting Reports from Labstats]] | + | * [[Getting Reports from Labstats]] |
| − | *[[Specialty Labs|Specialty Labs]] | + | * [[Specialty Labs|Specialty Labs]] |
== Network, Servers, and Internet == | == Network, Servers, and Internet == | ||
Revision as of 10:03, 12 October 2009
LIS Helpdesk
General links
- General requests - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
- Helpdesk Internal Wiki - Helpdesk reference for non-public information.
- HEAT reference - How to use HEAT reference (on the internal wiki).
- Wiki Editing Protocol - Tips and guidelines on how to use and edit this WIKI!
- Helpdesk Policy - An unofficial reference and statement of our policies.
- go/documentation - Public documentation
LIS
- ILLIAD and ILL (Inter Library Loan)
- Loaner Laptops
- Microfilm and Microfiche Machines
- Printers and Print Release Stations
- Media Services
Labs & classrooms
- Classroom Directory and Documentation
- go/software Table of software available in each classroom
- go/mls - schedule showing when classrooms are in use.
- go/media for various classroom / LIS -related resources.
- SMART Classroom Troubleshooting
- Checking availability of computer labs
- Getting Reports from Labstats
- Specialty Labs
Network, Servers, and Internet
- Network Troubleshooting - general tips
- Network Troubleshooting - Windows
- Network Troubleshooting - Mac OS X
- Advanced Network Troubleshooting
- Campus Manager
- Wireless
- Routers (Wireless Access Points)
- Campus Housing not on Wired Network
- I can't login to my computer
- Email configuration
- Email Issues
- Default Quotas
- List Manager
- Ldap Settings
- Syncing Calendar and Address Book
Accounts
- Password Changes
- Benefits of Complex Passwords and Password Changes
- Best way to store passwords
- Permissions
- How long are Middlebury Accounts kept
Abuse and risks
Servers and infrastructure
- Infrastructure
- Remote Assistance
- Remote Desktop Connection
- Off Campus Access (VPN, Dial-Up, etc.)
- File Servers
- Self-Signed or Expired Certificates
- Getting a Middlebury College Security Certificate
- Access to Classes server, class e-mail lists, segue class webpages
- DFS Filesystem
Applications and OS
General
- Viruses and malware - how to recognize, understand, and clean up infections.
- Run a virus scan with Symantec AntiVirus
- Compatibility
- Languages
- Troubleshooting Font Issues
- Useful Applications
- Feature/Service/Application Requests
- How to find my application's version
Operating Systems
- Operating System - list of supported OS's
- Vista
- Mac OSX
- Ubuntu - configuring Ubuntu for use with Middlebury network
- Reinstalling your Operating System
Recovery and backup
Help with specific applications
- Specific Applications
- Symantec AntiVirus
- Microsoft Office
- Optimizing Adobe Photoshop
- DFS Servers (were known as Novell Servers)
- Web Browsers
- IPod - recording on an iPod, etc.
Web apps and websites
- Hyperion
- CMS
- WebMail
- Banner & BannerWeb (note that Banner is also known as INB, or Banner INB)
- Banner vs BannerWeb vs Hyperion
- ARTstor
- Web pages served on the Classes folder
- Alumni Web site
- Alumni Forms
- Measure (on-line testing)
- Segue
Multimedia
- Free Screen Capture Software (to capture your screen to a video)
- Optical Character Recognition (OCR) Software
- Dual-monitor or LCD projector laptop projection: PC_laptop_projection_problems
- Common_Projection_Issues
- Apple Monitor and Display Adapter Table (useful for finding the correct display adapter/dongle for a Mac)
Misc
- Submitting NIH Grant Forms
- Known Issues
- Diagnosing Software Problems
- PDF Files
- Downloads from the Helpdesk
- Advanced Topics
- Specialty Databases
Using and troubleshooting hardware
Troubleshooting Computers
- Diagnostics
- Keyboard Combos for Diagnostics
- My Laptop Won't Start
- Common Hardware Issues
- Troubleshooting Intermittent Issues
- Troubleshooting with Ubuntu Live CD
- Target Disk Mode (Mac only)
- Blinking Question Mark (Mac only)
- Media:QuizMe-3.ppt (powerpoint presentation)
- Troubleshooting public lab computers
- Links to Service Manuals
Purchase, repair, replacement, & warranties
- Purchasing Computers
- Purchasing Replacement Parts
- How can I get my computer repaired?
- Self-repair options
- Purchasing Computer Equipment Locally
- Recycling Electronics
- Checking Warranty
- How do I find my serial number
- Ordering Replacement Parts under Warranty
- Shipping Electronics for Repair
- Recalls
Troubleshooting and Using Accessories and External Hardware
- Monitors
- CD or DVD ROM
- External hard disks
- Flash Drives
- Routers (Wireless Access Points)
- Advanced Port Replicator (docking stations)
Hardware Maintenance
- Simple tips for traveling with computers
- Cleaning Computers
- Cooling - Overheating - Heat Issues
- BIOS and Firmware Updates
Computer distribution & configuration
Distribution
- Distributing Macintosh Computers (for Faculty and Staff)
- Distributing Macintosh Faculty and Staff Loaners (aka "Circ" fac/staff loaners)
- Distributing Macintosh Student Loaners (aka "Circ" student loaners)
- Distributing Windows Computers (for Faculty and Staff)
- Distributing Lab Computers
- Distributing Thin Clients
- Distributing Other Computers and Devices
Images and software
Configuration
- Configuring New Student Computers - how to configure computers without using our student image
- Dell Student Image - how to configure computers with the Dell student image
- Configuring Mac Loaners
- Advanced Mac Configuration Topics
- Advanced PC Config Topics
Virtual Computers
- Using the Wyse Thin Clients
- Vmware VDM (troubleshooting Thin Clients, vdm.middlebury.edu, VDI)
- Known_Thin_Client_and_VDI_Issues
- See note on Distributing_Thin_Clients
Technology Education, Technical Documentation, Computing Terminology
- Technology Workshops
- ASCII Unicode and HTML Tables
- Computing Terminology
- Getting Technology Training
- Common Writing Errors (to be used when composing new documentation and articles)
- Free (open-sourced) icons/thumbnails/clipart
- Mac Training Topics for Helpdesk
Misc
(If you don't know where to put an article link, put it here!)
- This page was last edited on 12 October 2009, at 10:03.
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