Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(→‎LIS Helpdesk: - Changed link names)
(→‎LIS Helpdesk: - Consolidated Media Services to one page)
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==== General links  ====
 
==== General links  ====
  
*[[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
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* [[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
*[https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Helpdesk reference for non-public information.
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* [https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Helpdesk reference for non-public information.
*[https://mediawiki.middlebury.edu/wiki/hi/HEAT HEAT reference] - How to use HEAT reference (on the internal wiki).
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* [https://mediawiki.middlebury.edu/wiki/hi/HEAT HEAT reference] - How to use HEAT reference (on the internal wiki).
*[[Wiki Editing Protocol]] - Tips and guidelines on how to use and edit this WIKI!
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* [[Wiki Editing Protocol]] - Tips and guidelines on how to use and edit this WIKI!
*[[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies.
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* [[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies.
*[http://go.middlebury.edu/documentation go/documentation] - Public documentation
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* [http://go.middlebury.edu/documentation go/documentation] - Public documentation
  
 
==== LIS  ====
 
==== LIS  ====
  
*[[ILL|ILLIAD and ILL (Inter Library Loan)]]
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* [[ILL|ILLIAD and ILL (Inter Library Loan)]]
*[[Loaner Laptops]]
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* [[Loaner Laptops]]
*[[Microfilm and Microfiche Machines]]
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* [[Microfilm and Microfiche Machines]]
*[[Printers|Printers and Print Release Stations]]
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* [[Printers|Printers and Print Release Stations]]
 
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* [[Media Services]]
==== Media services  ====
 
 
 
*[[Requesting assistance with a film screening]]
 
*[[Where can I host a Videoconference on campus?]]
 
*[[Digital Media Tutors]] Schedule (Wilson Media Lab)
 
*[[Wilson Media Development Lab]]
 
  
 
==== Labs & classrooms  ====
 
==== Labs & classrooms  ====
  
*[[Classroom Directory and Documentation]]
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* [[Classroom Directory and Documentation]]
*[http://go.middlebury.edu/software go/software] Table of software available in each classroom
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* [http://go.middlebury.edu/software go/software] Table of software available in each classroom
*[http://go.middlebury.edu/mls go/mls] - schedule showing when classrooms are in use.
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* [http://go.middlebury.edu/mls go/mls] - schedule showing when classrooms are in use.
*[http://go.middlebury.edu/media go/media] for various classroom / LIS -related resources.
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* [http://go.middlebury.edu/media go/media] for various classroom / LIS -related resources.
*[[SMART Classroom Troubleshooting]]
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* [[SMART Classroom Troubleshooting]]
*[[Checking availability of computer labs|Checking availability of computer labs]]
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* [[Checking availability of computer labs|Checking availability of computer labs]]
*[[Getting Reports from Labstats]]
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* [[Getting Reports from Labstats]]
*[[Specialty Labs|Specialty Labs]]
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* [[Specialty Labs|Specialty Labs]]
  
 
== Network, Servers, and Internet  ==
 
== Network, Servers, and Internet  ==

Revision as of 10:03, 12 October 2009

LIS Helpdesk

General links

LIS

Labs & classrooms

Network, Servers, and Internet

E-Mail

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Operating Systems

Recovery and backup

Help with specific applications

Web apps and websites

Multimedia

Misc

Using and troubleshooting hardware

Troubleshooting Computers

Purchase, repair, replacement, & warranties

Troubleshooting and Using Accessories and External Hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Virtual Computers

Technology Education, Technical Documentation, Computing Terminology

Misc

(If you don't know where to put an article link, put it here!)

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