Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(→‎LIS Helpdesk: - Consolidated loaning information into specific article)
(→‎LIS Helpdesk: - rerganized groupings)
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== LIS Helpdesk  ==
 
== LIS Helpdesk  ==
  
==== General links  ====
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==== See also ====
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* [http://go.middlebury.edu/documentation go/documentation] - Public documentation on ''almost'' everything.
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* [https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Handy reference for Helpdesk staff and consultants.
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* [[Wiki Editing Protocol]] - Tips and guidelines on how to use and edit this wiki.
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==== General Information ====
  
 
* [[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
 
* [[General requests]] - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
* [https://mediawiki.middlebury.edu/wiki/hi/Index Helpdesk Internal Wiki] - Helpdesk reference for non-public information.
 
* [[Wiki Editing Protocol]] - Tips and guidelines on how to use and edit this WIKI!
 
 
* [[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies.
 
* [[Helpdesk Policy]] - An ''unofficial'' reference and statement of our policies.
* [http://go.middlebury.edu/documentation go/documentation] - Public documentation
 
 
==== LIS ====
 
 
 
* [[Circulation Desk]] - how to loan out equipment, help with ILL and ILLiad
 
* [[Circulation Desk]] - how to loan out equipment, help with ILL and ILLiad
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* [[Media Services]] - Wilson Media Lab, screenings, videoconferences
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* [[Labs and Classrooms]] - lab status, software installed, smart classroom help
 
* [[Microfilm and Microfiche Machines]]
 
* [[Microfilm and Microfiche Machines]]
 
* [[Printers|Printers and Print Release Stations]]
 
* [[Printers|Printers and Print Release Stations]]
* [[Media Services]] - Wilson Media Lab, screenings, videoconferences
 
* [[Labs and Classrooms]] - lab status, software installed, smart classroom help
 
  
 
== Network, Servers, and Internet  ==
 
== Network, Servers, and Internet  ==

Revision as of 10:52, 12 October 2009

LIS Helpdesk

See also

General Information

Network, Servers, and Internet

E-Mail

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Operating Systems

Recovery and backup

Help with specific applications

Web apps and websites

Multimedia

Misc

Using and troubleshooting hardware

Troubleshooting Computers

Purchase, repair, replacement, & warranties

Troubleshooting and Using Accessories and External Hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Virtual Computers

Technology Education, Technical Documentation, Computing Terminology

Misc

(If you don't know where to put an article link, put it here!)

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