Middlebury

Difference between revisions of "Helpdesk Draft Documentation"

(→‎Troubleshooting Computers: - added Mac OSX Troubleshooting link, removed TDM link)
(→‎Applications and OS: - removed redundant links)
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==== General  ====
 
==== General  ====
  
*'''[[Viruses and malware]]''' - how to recognize, understand, and clean up infections.
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* '''[[Viruses and malware]]'''
*[[Run a virus scan with Symantec AntiVirus]]
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* [[Useful Applications]]
*[[Compatibility]]
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* [[Feature/Service/Application Requests]]
*[[Languages]]
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* [[How to find my application's version|How to find my application's version]]
*[[Troubleshooting Font Issues]]
 
*[[Useful Applications]]
 
*[[Feature/Service/Application Requests]]
 
*[[How to find my application's version|How to find my application's version]]
 
  
 
==== Operating Systems  ====
 
==== Operating Systems  ====
  
*[[Operating System]] - list of supported OS's
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* [[Windows XP]]
*[[Vista]]
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* [[Vista]]
*[[Mac OSX]]
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* [[Mac OSX]]
*[[Ubuntu]] - configuring Ubuntu for use with Middlebury network
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* [[Ubuntu]]
*[[Reinstalling your Operating System]]
 
  
 
==== Recovery and backup  ====
 
==== Recovery and backup  ====
  
*[[Data Recovery]]
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* [[Data Recovery]]
*[[Backup]]
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* [[Backup]]
*[[Selective Backup]]
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* [[Selective Backup]]
  
==== Help with specific applications  ====
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==== Specific applications  ====
  
*[http://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications Specific Applications]
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* [https://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications List of articles about specific applications]
*[[Symantec AntiVirus|Symantec AntiVirus]]
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* [[Symantec AntiVirus]]
*[[Microsoft Office]]
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* [[Microsoft Office]]
*[[Optimizing Adobe Photoshop|Optimizing Adobe Photoshop ]]
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* [[Optimizing Adobe Photoshop]]
*[[DFS Servers|DFS Servers (were known as Novell Servers)]]
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* [[DFS Servers]] (were known as Novell Servers)
*[[Web Browsers|Web Browsers]]
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* [[Web Browsers]]
*[[IPod]] - recording on an iPod, etc.
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* [[IPod]]
  
 
==== Web apps and websites  ====
 
==== Web apps and websites  ====
  
*[[Hyperion]]
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* [[Hyperion]]
*[[CMS]]
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* [[CMS]]
*[[WebMail]]
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* [[WebMail]]
*[[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB)
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* [[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB)
*[[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]]
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* [[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]]
*[[ARTstor]]
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* [[ARTstor]]
*[[Classes Web Pages|Web pages served on the Classes folder]]
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* [[Classes Web Pages|Web pages served on the Classes folder]]
*[[Alumni Web site]]
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* [[Alumni Web site]]
*[[Alumni Forms|Alumni Forms]]
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* [[Alumni Forms|Alumni Forms]]
*[[Measure (on-line testing)]]
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* [[Measure (on-line testing)]]
*[[Segue (disambiguation)|Segue]]
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* [[Segue (disambiguation)|Segue]]
  
 
==== Multimedia  ====
 
==== Multimedia  ====
  
*[[Free Screen Capture Software|Free Screen Capture Software]] (to capture your screen to a video)
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* [[Free Screen Capture Software|Free Screen Capture Software]] (to capture your screen to a video)
*[[Optical Character Recognition (OCR) Software|Optical Character Recognition (OCR) Software]]
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* [[Optical Character Recognition (OCR) Software|Optical Character Recognition (OCR) Software]]
*Dual-monitor or LCD projector laptop projection: [[PC laptop projection problems|PC_laptop_projection_problems]]
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* Dual-monitor or LCD projector laptop projection: [[PC laptop projection problems|PC_laptop_projection_problems]]
*[[Common Projection Issues|Common_Projection_Issues]]
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* [[Common Projection Issues|Common_Projection_Issues]]
*[http://support.apple.com/kb/HT3235 Apple Monitor and Display Adapter Table] (useful for finding the correct display adapter/dongle for a Mac)<br>
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* [http://support.apple.com/kb/HT3235 Apple Monitor and Display Adapter Table] (useful for finding the correct display adapter/dongle for a Mac)<br>
  
 
==== Misc  ====
 
==== Misc  ====
  
*[[Submitting NIH Grant Forms|Submitting NIH Grant Forms]]
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* [[Submitting NIH Grant Forms|Submitting NIH Grant Forms]]
*[[Known Issues]]
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* [[Known Issues]]
*[[Diagnosing Software Problems]]
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* [[Diagnosing Software Problems]]
*[[PDF Files]]
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* [[PDF Files]]
*[[Downloads from the Helpdesk]]
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* [[Downloads from the Helpdesk]]
*[[Advanced Topics]]
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* [[Advanced Topics]]
 
* [[Specialty Databases]]
 
* [[Specialty Databases]]
  

Revision as of 13:40, 18 October 2009

LIS Helpdesk

See also

General Information

Network, Servers, and Internet

E-Mail

Accounts

Abuse and risks

Servers and infrastructure

Applications and OS

General

Operating Systems

Recovery and backup

Specific applications

Web apps and websites

Multimedia

Misc

Using and troubleshooting hardware

Troubleshooting Computers

Purchase, repair, replacement, & warranties

Troubleshooting and Using Accessories and External Hardware

Hardware Maintenance

Computer distribution & configuration

Distribution

Images and software

Configuration

Virtual Computers

Technology Education, Technical Documentation, Computing Terminology

Misc

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