Library & ITS Wiki
Difference between revisions of "Helpdesk Draft Documentation"
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==== General ==== | ==== General ==== | ||
| − | *'''[[Viruses and malware]]''' | + | * '''[[Viruses and malware]]''' |
| − | + | * [[Useful Applications]] | |
| − | + | * [[Feature/Service/Application Requests]] | |
| − | + | * [[How to find my application's version|How to find my application's version]] | |
| − | |||
| − | *[[Useful Applications]] | ||
| − | *[[Feature/Service/Application Requests]] | ||
| − | *[[How to find my application's version|How to find my application's version]] | ||
==== Operating Systems ==== | ==== Operating Systems ==== | ||
| − | *[[ | + | * [[Windows XP]] |
| − | *[[Vista]] | + | * [[Vista]] |
| − | *[[Mac OSX]] | + | * [[Mac OSX]] |
| − | *[[Ubuntu | + | * [[Ubuntu]] |
| − | |||
==== Recovery and backup ==== | ==== Recovery and backup ==== | ||
| − | *[[Data Recovery]] | + | * [[Data Recovery]] |
| − | *[[Backup]] | + | * [[Backup]] |
| − | *[[Selective Backup]] | + | * [[Selective Backup]] |
| − | ==== | + | ==== Specific applications ==== |
| − | *[ | + | * [https://mediawiki.middlebury.edu/wiki/LIS/Category:Specific_applications List of articles about specific applications] |
| − | *[[ | + | * [[Symantec AntiVirus]] |
| − | *[[Microsoft Office]] | + | * [[Microsoft Office]] |
| − | *[[ | + | * [[Optimizing Adobe Photoshop]] |
| − | *[[DFS Servers | + | * [[DFS Servers]] (were known as Novell Servers) |
| − | *[[ | + | * [[Web Browsers]] |
| − | *[[IPod]] | + | * [[IPod]] |
==== Web apps and websites ==== | ==== Web apps and websites ==== | ||
| − | *[[Hyperion]] | + | * [[Hyperion]] |
| − | *[[CMS]] | + | * [[CMS]] |
| − | *[[WebMail]] | + | * [[WebMail]] |
| − | *[[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB) | + | * [[Banner & BannerWeb]] (note that Banner is also known as INB, or Banner INB) |
| − | *[[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]] | + | * [[Banner vs BannerWeb vs Hyperion|Banner vs BannerWeb vs Hyperion]] |
| − | *[[ARTstor]] | + | * [[ARTstor]] |
| − | *[[Classes Web Pages|Web pages served on the Classes folder]] | + | * [[Classes Web Pages|Web pages served on the Classes folder]] |
| − | *[[Alumni Web site]] | + | * [[Alumni Web site]] |
| − | *[[Alumni Forms|Alumni Forms]] | + | * [[Alumni Forms|Alumni Forms]] |
| − | *[[Measure (on-line testing)]] | + | * [[Measure (on-line testing)]] |
| − | *[[Segue (disambiguation)|Segue]] | + | * [[Segue (disambiguation)|Segue]] |
==== Multimedia ==== | ==== Multimedia ==== | ||
| − | *[[Free Screen Capture Software|Free Screen Capture Software]] (to capture your screen to a video) | + | * [[Free Screen Capture Software|Free Screen Capture Software]] (to capture your screen to a video) |
| − | *[[Optical Character Recognition (OCR) Software|Optical Character Recognition (OCR) Software]] | + | * [[Optical Character Recognition (OCR) Software|Optical Character Recognition (OCR) Software]] |
| − | *Dual-monitor or LCD projector laptop projection: [[PC laptop projection problems|PC_laptop_projection_problems]] | + | * Dual-monitor or LCD projector laptop projection: [[PC laptop projection problems|PC_laptop_projection_problems]] |
| − | *[[Common Projection Issues|Common_Projection_Issues]] | + | * [[Common Projection Issues|Common_Projection_Issues]] |
| − | *[http://support.apple.com/kb/HT3235 Apple Monitor and Display Adapter Table] (useful for finding the correct display adapter/dongle for a Mac)<br> | + | * [http://support.apple.com/kb/HT3235 Apple Monitor and Display Adapter Table] (useful for finding the correct display adapter/dongle for a Mac)<br> |
==== Misc ==== | ==== Misc ==== | ||
| − | *[[Submitting NIH Grant Forms|Submitting NIH Grant Forms]] | + | * [[Submitting NIH Grant Forms|Submitting NIH Grant Forms]] |
| − | *[[Known Issues]] | + | * [[Known Issues]] |
| − | *[[Diagnosing Software Problems]] | + | * [[Diagnosing Software Problems]] |
| − | *[[PDF Files]] | + | * [[PDF Files]] |
| − | *[[Downloads from the Helpdesk]] | + | * [[Downloads from the Helpdesk]] |
| − | *[[Advanced Topics]] | + | * [[Advanced Topics]] |
* [[Specialty Databases]] | * [[Specialty Databases]] | ||
Revision as of 14:40, 18 October 2009
LIS Helpdesk
See also
- go/documentation - Public documentation on almost everything.
- Helpdesk Internal Wiki - Handy reference for Helpdesk staff and consultants.
- Wiki Editing Protocol - Tips and guidelines on how to use and edit this wiki.
General Information
- General requests - misc requests like common phone extensions, paying tuition, mailing packets, purchasing computers
- Helpdesk Policy - An unofficial reference and statement of our policies.
- Circulation Desk - how to loan out equipment, help with ILL and ILLiad
- Media Services - Wilson Media Lab, screenings, videoconferences
- Labs and Classrooms - lab status, software installed, smart classroom help
- Microfilm and Microfiche Machines
- Printers and Print Release Stations
Network, Servers, and Internet
- Network Troubleshooting - general tips
- Network Troubleshooting - Windows
- Network Troubleshooting - Mac OS X
- Advanced Network Troubleshooting
- Campus Manager
- Wireless
- Troubleshooting midd_secure
- Routers (Wireless Access Points)
- Campus Housing not on Wired Network
- I can't login to my computer
- Email configuration
- Email Issues
- Default Quotas
- List Manager
- Ldap Settings
- Syncing Calendar and Address Book
Accounts
- Password Changes
- Benefits of Complex Passwords and Password Changes
- Best way to store passwords
- Permissions
- How long are Middlebury Accounts kept
Abuse and risks
Servers and infrastructure
- Infrastructure
- Remote Assistance
- Remote Desktop Connection
- Off Campus Access (VPN, Dial-Up, etc.)
- File Servers
- Self-Signed or Expired Certificates
- Getting a Middlebury College Security Certificate
- Access to Classes server, class e-mail lists, segue class webpages
- DFS Filesystem
Applications and OS
General
- Viruses and malware
- Useful Applications
- Feature/Service/Application Requests
- How to find my application's version
Operating Systems
Recovery and backup
Specific applications
- List of articles about specific applications
- Symantec AntiVirus
- Microsoft Office
- Optimizing Adobe Photoshop
- DFS Servers (were known as Novell Servers)
- Web Browsers
- IPod
Web apps and websites
- Hyperion
- CMS
- WebMail
- Banner & BannerWeb (note that Banner is also known as INB, or Banner INB)
- Banner vs BannerWeb vs Hyperion
- ARTstor
- Web pages served on the Classes folder
- Alumni Web site
- Alumni Forms
- Measure (on-line testing)
- Segue
Multimedia
- Free Screen Capture Software (to capture your screen to a video)
- Optical Character Recognition (OCR) Software
- Dual-monitor or LCD projector laptop projection: PC_laptop_projection_problems
- Common_Projection_Issues
- Apple Monitor and Display Adapter Table (useful for finding the correct display adapter/dongle for a Mac)
Misc
- Submitting NIH Grant Forms
- Known Issues
- Diagnosing Software Problems
- PDF Files
- Downloads from the Helpdesk
- Advanced Topics
- Specialty Databases
Using and troubleshooting hardware
Troubleshooting Computers
- Diagnostics
- Keyboard Combos for Diagnostics
- Mac OSX Troubleshooting
- My Laptop Won't Start
- Common Hardware Issues
- Troubleshooting Intermittent Issues
- Troubleshooting with Ubuntu Live CD
- Media:QuizMe-3.ppt (powerpoint presentation)
- Troubleshooting public lab computers
- Links to Service Manuals
Purchase, repair, replacement, & warranties
- Purchasing Computers
- Purchasing Replacement Parts
- How can I get my computer repaired?
- Self-repair options
- Purchasing Computer Equipment Locally
- Recycling Electronics
- Checking Warranty
- How do I find my serial number
- Ordering Replacement Parts under Warranty
- Shipping Electronics for Repair
- Recalls
Troubleshooting and Using Accessories and External Hardware
- Monitors
- CD or DVD ROM
- External hard disks
- Flash Drives
- Routers (Wireless Access Points)
- Advanced Port Replicator (docking stations)
Hardware Maintenance
- Simple tips for traveling with computers
- Cleaning Computers
- Cooling - Overheating - Heat Issues
- BIOS and Firmware Updates
Computer distribution & configuration
Distribution
- Distributing Macintosh Computers (for Faculty and Staff)
- Distributing Macintosh Faculty and Staff Loaners (aka "Circ" fac/staff loaners)
- Distributing Macintosh Student Loaners (aka "Circ" student loaners)
- Distributing Windows Computers (for Faculty and Staff)
- Distributing Lab Computers
- Distributing Thin Clients
- Distributing Other Computers and Devices
Images and software
Configuration
- Configuring New Student Computers - how to configure computers without using our student image
- Dell Student Image - how to configure computers with the Dell student image
- Configuring Mac Loaners
- Advanced Mac Configuration Topics
- Advanced PC Config Topics
Virtual Computers
- Using the Wyse Thin Clients
- Vmware VDM (troubleshooting Thin Clients, vdm.middlebury.edu, VDI)
- Known_Thin_Client_and_VDI_Issues
- See note on Distributing_Thin_Clients
Technology Education, Technical Documentation, Computing Terminology
- Technology Workshops
- ASCII Unicode and HTML Tables
- Computing Terminology
- Getting Technology Training
- Common Writing Errors (to be used when composing new documentation and articles)
- Free (open-sourced) icons/thumbnails/clipart
- Mac Training Topics for Helpdesk
Misc
(If you don't know where to put an article link, put it here!)
- This page was last edited on 18 October 2009, at 14:40.
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