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Helpdesk Draft Documentation

Revision as of 08:20, 11 July 2008 by Christopher Hunt (talk | contribs) (Added section "Problems and Troubleshooting" to contain all "Problem" articles)

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Hellooooooo!!!!!!!!! --Hoffman, Amy E 15:05, 9 July 2008 (EDT)

Contents

1 Editing protocol
2 Helpdesk Policy
3 Resources
4 HEAT usage
5 Email configuration
6 Problems and Troubleshooting

Editing protocol

Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized. --Hunt, Christopher 16:55, 9 July 2008 (EDT)

Helpdesk Policy

A breakdown of the dos and the don'ts, of what we can support and what we can't support. --Hunt, Christopher 20:51, 9 July 2008 (EDT)

Resources

Resources and useful links. I think this section name is too general. --Hunt, Christopher 09:20, 11 July 2008 (EDT)

HEAT usage

Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)

Email configuration

From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. --Hunt, Christopher 21:23, 10 July 2008 (EDT)

Problems and Troubleshooting

Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses. --Hunt, Christopher 09:20, 11 July 2008 (EDT)

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