Helpdesk Draft Documentation

Revision as of 19:02, 10 July 2008 by Christopher Hunt (talk | contribs) (Added section "Phone Usage")

Hellooooooo!!!!!!!!! --Hoffman, Amy E 15:05, 9 July 2008 (EDT)

Editing protocol

Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized. --Hunt, Christopher 16:55, 9 July 2008 (EDT)

Helpdesk Policy

A breakdown of the dos and the don'ts, of what we can support and what we can't support. --Hunt, Christopher 20:51, 9 July 2008 (EDT)


Resources for fixing problems. Check it out and add/delete as you will. --Hunt, Christopher 15:08, 9 July 2008 (EDT)

Identifying Viruses

How to tell quickly if the problem you're looking at is caused by viruses or something else. --Hunt, Christopher 18:00, 9 July 2008 (EDT)

MS Office Problems

Common problems related to MS Office (Windows and Mac - will split if necessary) and what to do about them. --Hunt, Christopher 21:35, 9 July 2008 (EDT)

HEAT usage

Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)

Phone usage

Of course, this won't need to be accessible from the main Helpdesk page eventually. Probably go under a "Helpdesk guide" section once we create it. --Hunt, Christopher 19:02, 10 July 2008 (EDT)