Helpdesk Draft Documentation

Hellooooooo!!!!!!!!! --Hoffman, Amy E 15:05, 9 July 2008 (EDT)

Editing protocol

Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized. --Hunt, Christopher 16:55, 9 July 2008 (EDT)

Helpdesk Policy

A breakdown of the dos and the don'ts, of what we can support and what we can't support. --Hunt, Christopher 20:51, 9 July 2008 (EDT)


Resources and useful links. I think this section name is too general. --Hunt, Christopher 09:20, 11 July 2008 (EDT)


Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)

Email configuration

From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. --Hunt, Christopher 21:23, 10 July 2008 (EDT)

Network Troubleshooting

Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X. --Mitrevski, Petar 12:50, 11 July 2008 (EDT)

Problems and Troubleshooting

Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses to compatability. --Hunt, Christopher 09:20, 11 July 2008 (EDT)

Operating System

Specifics for Operating System versions - "how to get to xxx with Vista?" --Burt, Nate 17:16, 16 July 2008 (EDT) Space to enter info specific to OS version. How to map a drive? Other??

Windows - General XP/2000 XP only Vista only

Mac OS X - General 10.5 + earlier

other OS?