Helpdesk Draft Documentation
Please read this if you want to contribute to the Helpdesk wiki and/or understand how it's organized.
A breakdown of the dos and the don'ts, of what we can support and what we can't support.
Resources and useful links. I think this section name is too general. --Hunt, Christopher 09:20, 11 July 2008 (EDT)
Tips, things to include, common confusing ticket types, other stuff to know about HEAT. --Hunt, Christopher 18:21, 10 July 2008 (EDT)
From Outlook to iPhones, all information re: correctly configuring e-mail accounts should go here. --Hunt, Christopher 21:23, 10 July 2008 (EDT)
All language / summer school configuration / troubleshooting information. --Hunt, Christopher 16:07, 26 July 2008 (EDT)
Quick but detailed steps for troubleshooting network issues in Windows and Mac OS X. --Mitrevski, Petar 12:50, 11 July 2008 (EDT)
Non-troubleshooting tasks related to applications. Basically these should be concise instructions on how to perform a certain function in a certain application. E.g. How to export a Filemaker database of records to an Excel spreadsheet. --Mitrevski, Petar 15:28, 28 July 2008 (EDT)
Information, troubleshooting steps, etc. that will come in handy when things aren't running as they should be. Everything from hardware to viruses to compatability. --Hunt, Christopher 09:20, 11 July 2008 (EDT)
Specifics for Operating System versions - "how to get to xxx with Vista?" --Burt, Nate 17:16, 16 July 2008 (EDT)
Systems in use, accounts, and all the other stuff in the background that make network computing work.--Burt, Nate 20:51, 17 July 2008 (EDT)