Helpdesk Draft Documentation
Welcome to the Midd Helpdesk wiki! Please read Wiki Editing Protocol if this is your first visit.
- I'm creating this section as a "mini bulletin-board" where y'all can post tips, reminders, things you want people to read for a couple of days. --Topher
- Many users seem to not have noticed the rack of Helpdesk guides outside LIB202. Remind them that it's there - encourage people to use it!
- Securing information - personal identifying information needs to be protected, yet many of us have it on our computers -- want to find out whether your computer may have personal information stored on it? Check out this work at Cornell - http://www.cit.cornell.edu/security/ ("Spider" forensics tool may be of interest) - Nate
Network & Internet
Applications and OS
Quick tips: Taking Screenshots
Troubleshooting: Windows Hangs Before or After Login
Using and troubleshooting hardware
Advanced Port Replicator (aka APR/Docking stations)
Computer distribution & configuration