Helpdesk Draft Documentation

Welcome to the Midd Helpdesk wiki! Please read the Wiki Editing Protocol if this is your first visit.

LIS Helpdesk

General requests | Internal Wiki | HEAT | Protocol | Policy

Network & Internet

Network Troubleshooting (Windows, Mac) | Wireless | Routers | Email configuration | SPAM and Backscatter

Infrastructure | Remote Assistance | Off Campus Access (VPN, Dial-Up, etc.)

Applications and OS

Compatibility | Languages | Useful Applications | Operating System | Vista | Viruses and malware

Data Recovery, Backup, Selective Backup

Specific programs: Adobe | Banner & BannerWeb | Hyperion | Entourage and Entourage vs Outlook | Microsoft Office | Novell Client | Web Browsers

Misc: Unix Conventions | Known Issues | Diagnosing Software Problems

Using and troubleshooting hardware

Diagnostics | My Laptop Won't Start

Checking Warranty | Ordering Replacement Parts under Warranty | Recalls

Purchasing Replacement Parts | Recycling Electronics

Printers | Monitors | External hard disks | Target Disk Mode | Advanced Port Replicators (docking stations)

Cleaning Computers | Heating issues

Computer distribution & configuration

Distributing Macintosh Computers, Distributing Windows Computers or Distributing Other Computers and Devices

Known Image Issues | Standard Software Bundle | Special Software | Advanced Topics

Configuring New Student Computers: without the Dell Student Image | with the Dell Student Image

Technology Education and Technical Documentation

Technology Workshops | ASCII Unicode and HTML Tables

Library Systems and Services

ILLIAD and ILL (Inter Library Loan)


Feature/Service/Application Requests | Recovering Files With Novel | Virus Notes

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