Helpdesk Draft Documentation

Revision as of 10:21, 21 October 2008 by Petar Mitrevski (talk | contribs)

Welcome to the Midd Helpdesk wiki! Please read the Wiki Editing Protocol if this is your first visit.

LIS Helpdesk

General requests | Internal Wiki | HEAT | Protocol | Policy

Network & Internet

Network Troubleshooting (Windows, Mac) | Wireless | Routers | Email configuration | Email Issues | SPAM and Backscatter

Infrastructure | Remote Assistance | Off Campus Access (VPN, Dial-Up, etc.) | File Servers

Applications and OS

Compatibility | Languages | Useful Applications | Operating System | Vista | Viruses and malware

Data Recovery, Backup, Selective Backup

Specific Applications such as ARTstorBanner & BannerWeb, Hyperion, Microsoft Office, Novell, WebMail.

Misc: Unix Conventions | Known Issues | Diagnosing Software Problems | PDF Files | Downloads from the Helpdesk

Using and troubleshooting hardware

Diagnostics | My Laptop Won't Start | Common Hardware Issues

Checking Warranty | Ordering Replacement Parts under Warranty | Recalls

Purchasing Computers | Purchasing Replacement Parts | Self-repair options | Purchasing Computer Equipment Locally | Recycling Electronics

Printers | Monitors | External hard disks | Flash Drives | Advanced Port Replicators (docking stations)

Cleaning Computers | Heating issues

SMART Classroom Troubleshooting | Target Disk Mode | Loaner Laptops

Computer distribution & configuration

Distributing Macintosh Computers, Distributing Windows Computers or Distributing Other Computers and Devices

Known Image Issues | Standard Software Bundle | Advanced Topics

Configuring New Student Computers: without the Dell Student Image | with the Dell Student Image

Technology Education and Technical Documentation

Technology Workshops | ASCII Unicode and HTML Tables

Library Systems and Services

ILLIAD and ILL (Inter Library Loan)


Feature/Service/Application Requests | Recovering Files With Novel | Virus Notes