Helpdesk Policy

Revision as of 21:31, 9 July 2008 by Christopher Hunt (talk | contribs) (Wrote Policy basics)
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Language schools

At the Helpdesk we speak English. Elsewhere, we have the responsibility to respect the language pledge and the right of the LS students to not hear any more English than necessary. It's the quality of the immersion experience that lets Middlebury offer such a great summer language program.

Passwords and private information

As Helpdesk consultants we have a huge responsibility to use our skills wisely and honestly, in a way that ensures the trust of our clients and optimizes the health of the college.

  • We never take faculty or staff passwords.
  • We don't give out personal contact information of consultants or faculty. We can contact the person directly if it's important.
  • We cannot give parents ID or PIN information about their student once the student is here, and we can certainly not help a parent to reset a student's PIN without the student's consent. Grades and such information are all confidential and it is important for us to respect that.
  • Same goes for any information we have in HEAT: we cannot give out ID or other personal information to anyone but that person, in person. go/dir is there if they need it.

Computer support we provide

Language schools are fast and intense and it's a really serious problem if, say, a teacher goes a week without his laptop. For students and faculty who are not at Middlebury during the normal school year, we will offer advice, guidance, and moral support as wanted but we generally do not check in their computers for extensive repair or part replacement.

--Hunt, Christopher 21:31, 9 July 2008 (EDT)