Difference between revisions of "Helpdesk Resources"

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Content on this page has been moved to other pages as appropriate. See [[General requests]]; {{hi|Helpdesk Consultant Guide}}.
{{stub|This page is very much under development. Feel free to add sections, start a discussion in the Discussions section if you want... --[[User:Chunt|Hunt, Christopher]] 15:28, 9 July 2008 (EDT)}}
It's often hard for me to keep track of the resources we have available for solving problems.
==Utilities & programs (Windows)==
A list of free, useful tools for Windows.
* '''unknowndevices''' [http://freewarewiki.com/UnknownDevices] Lists a computer's PCI devices to help you get the right drivers for them. The Windows Device Manager doesn't always tell you the specifics.
* '''Foxit Reader''' [http://www.foxitsoftware.com/pdf/rd_intro.php] Small, fast PDF reader, alternative to Adobe Reader.
* '''Daemon ISO Mounter''' [http://www.daemon-tools.cc/dtcc/download.php] Mount ISO images to act like inserted CDs.
* '''CCleaner''' [http://www.ccleaner.com/] Cleans temp files, junk files, etc. to speed up computer.
* '''AVG Antivirus''' [http://free.avg.com/] Free antivirus software, for when we can't or don't want to install SAV on someone's computer.
* '''SpywareBlaster''' [http://www.javacoolsoftware.com/spywareblaster.html] Generates blacklists of known unsafe sites and unsafe items so that you will be protected from these threats in IE / Firefox.
* '''Recuva''' [http://www.recuva.com/] Small data recovery tool. For example, this can recover pictures deleted from a camera.
==Cleaning viruses & malware==
See article [[Viruses and malware]] for malware cleaning steps and tips.
==Requests for information==
* Parent calling, wants to know what laptop model he should buy for incoming freshman. [http://go.middlebury.edu/lis Recommended models at go/lis]
* Parent calling, wants help w/ paying for student tuition online.
==Where to look first for help==
* Google
* Knowledgebase
* Search this wiki
* Do a simple search in HEAT
* Troubleshooting Links button in HEAT
* Your fellow consultants
* Staff members

Latest revision as of 15:17, 22 August 2008

Content on this page has been moved to other pages as appropriate. See General requests; Consultant Guide Helpdesk Consultant Guide .

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