Middlebury

Difference between revisions of "Helpdesk Resources"

m (Resources moved to Helpdesk Resources: More specific)
(Reorganization - moved "Utilities and Programs" to its own page.)
Line 1: Line 1:
 
[[Category:Helpdesk]]
 
[[Category:Helpdesk]]
{{stub|This page is very much under development. Feel free to add sections, start a discussion in the Discussions section if you want... --[[User:Chunt|Hunt, Christopher]] 15:28, 9 July 2008 (EDT)}}
+
{{stub}}
 
+
It's often hard for me to keep track of the resources we have available for solving problems. Here's a run-down of how to deal with various types of problems.
It's often hard for me to keep track of the resources we have available for solving problems.
 
 
 
==Utilities & programs (Windows)==
 
A list of free, useful tools for Windows.
 
* '''unknowndevices''' [http://freewarewiki.com/UnknownDevices] Lists a computer's PCI devices to help you get the right drivers for them. The Windows Device Manager doesn't always tell you the specifics.
 
* '''Foxit Reader''' [http://www.foxitsoftware.com/pdf/rd_intro.php] Small, fast PDF reader, alternative to Adobe Reader.
 
* '''Daemon ISO Mounter''' [http://www.daemon-tools.cc/dtcc/download.php] Mount ISO images to act like inserted CDs.
 
* '''CCleaner''' [http://www.ccleaner.com/] Cleans temp files, junk files, etc. to speed up computer.
 
* '''AVG Antivirus''' [http://free.avg.com/] Free antivirus software, for when we can't or don't want to install SAV on someone's computer.
 
* '''SpywareBlaster''' [http://www.javacoolsoftware.com/spywareblaster.html] Generates blacklists of known unsafe sites and unsafe items so that you will be protected from these threats in IE / Firefox.
 
* '''Recuva''' [http://www.recuva.com/] Small data recovery tool. For example, this can recover pictures deleted from a camera.
 
 
 
==Cleaning viruses & malware==
 
See article [[Viruses and malware]] for malware cleaning steps and tips.
 
  
 
==Requests for information==
 
==Requests for information==
Line 29: Line 15:
 
* Your fellow consultants
 
* Your fellow consultants
 
* Staff members
 
* Staff members
 +
 +
==Utilities and programs==
 +
We have a list of free programs to add to your utility belt. See [[Useful Applications]]
 +
 +
==Cleaning viruses & malware==
 +
See [[Viruses and malware]] for malware cleaning steps and tips.

Revision as of 12:16, 3 August 2008

It's often hard for me to keep track of the resources we have available for solving problems. Here's a run-down of how to deal with various types of problems.

Requests for information

  • Parent calling, wants to know what laptop model he should buy for incoming freshman. Recommended models at go/lis
  • Parent calling, wants help w/ paying for student tuition online.

Where to look first for help

  • Google
  • Knowledgebase
  • Search this wiki
  • Do a simple search in HEAT
  • Troubleshooting Links button in HEAT
  • Your fellow consultants
  • Staff members

Utilities and programs

We have a list of free programs to add to your utility belt. See Useful Applications

Cleaning viruses & malware

See Viruses and malware for malware cleaning steps and tips.

Powered by MediaWiki