Middlebury

Difference between revisions of "Helpdesk Resources"

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(Merged "Requests for information" section into "Links" section)
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It's often hard for me to keep track of the resources we have available for solving problems. Here's a run-down of how to deal with various types of problems.
 
It's often hard for me to keep track of the resources we have available for solving problems. Here's a run-down of how to deal with various types of problems.
 
==Requests for information==
 
* Parent calling, wants to know what laptop model he should buy for incoming freshman. [http://go.middlebury.edu/lis Recommended models at go/lis]
 
* Parent calling, wants help w/ paying for student tuition online.
 
  
 
==Where to look first for help==
 
==Where to look first for help==
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* Software installed on public computers: [http://www.middlebury.edu/academics/lis/help/helpdesk/facilities/labs/facilities_public_software.htm] (also [http://go/media go/media])
 
* Software installed on public computers: [http://www.middlebury.edu/academics/lis/help/helpdesk/facilities/labs/facilities_public_software.htm] (also [http://go/media go/media])
 
* '''Smart classrooms''': [http://go/media go/media] has links to guides to each classroom.
 
* '''Smart classrooms''': [http://go/media go/media] has links to guides to each classroom.
 +
* '''Laptop purchases''': Parents call us asking what model laptop they should buy for their incoming freshmen. Recommended models at [http://go.middlebury.edu/lis go.middlebury.edu/lis] -> Help & Support -> Computer Purchase & Repair -> Student Computer Purchase.
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* '''Paying tuition online''': Parents call asking how to get their student's PIN for paying tuition. '''They most likely don't need it''': have them look closely at the section which asks for the student's PIN. It should specify that it actually wants the student's MM/DD of birth.
  
 
==Utilities and programs==
 
==Utilities and programs==

Revision as of 13:00, 3 August 2008

It's often hard for me to keep track of the resources we have available for solving problems. Here's a run-down of how to deal with various types of problems.

Where to look first for help

  • Google
  • Knowledgebase
  • Search this wiki
  • Do a simple search in HEAT
  • Troubleshooting Links button in HEAT
  • Your fellow consultants
  • Staff members

Links

  • Software installed on public computers: [1] (also go/media)
  • Smart classrooms: go/media has links to guides to each classroom.
  • Laptop purchases: Parents call us asking what model laptop they should buy for their incoming freshmen. Recommended models at go.middlebury.edu/lis -> Help & Support -> Computer Purchase & Repair -> Student Computer Purchase.
  • Paying tuition online: Parents call asking how to get their student's PIN for paying tuition. They most likely don't need it: have them look closely at the section which asks for the student's PIN. It should specify that it actually wants the student's MM/DD of birth.

Utilities and programs

We have a list of free programs to add to your utility belt. See Useful Applications

Cleaning viruses & malware

See Viruses and malware for malware cleaning steps and tips.

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