Helpdesk Resources

Revision as of 18:29, 27 July 2008 by Alison Mehravari (talk | contribs) (→‎Where to look first for help: Added other people (and removed a question mark - a simple search in HEAT is a very good idea))

It's often hard for me to keep track of the resources we have available for solving problems.

Utilities & programs (Windows)

To list useful, free programs that we might want to know about. This may need its own page if it's too long.

  • unknowndevices [1] Lists a computer's PCI devices to help you get the right drivers for them. The Windows Device Manager doesn't always tell you the specifics.
  • Foxit Reader [2] Small, fast PDF reader, alternative to Adobe Reader.
  • Daemon ISO Mounter [3] Mount ISO images to act like inserted CDs.
  • CCleaner [4] Cleans temp files, junk files, etc. to speed up computer.
  • AVG Antivirus [5] Free antivirus software, for when we can't or don't want to install SAV on someone's computer.
  • SpywareBlaster [6] Generates blacklists of known unsafe sites and unsafe items so that you will be protected from these threats in IE / Firefox.

--Hunt, Christopher 20:41, 9 July 2008 (EDT)

Cleaning viruses & malware

See article Viruses and malware for malware cleaning steps and tips.

Requests for information

  • Parent calling, wants to know what laptop model he should buy for incoming freshman. go/lis
  • Parent calling, wants help w/ paying for student tuition online.

Where to look first for help

  • Google
  • KB
  • Search this wiki
  • Do a simple search in HEAT
  • Troubleshooting Links button in HEAT
  • Your fellow consultants
  • Staff members

--Hunt, Christopher 17:01, 9 July 2008 (EDT)

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