Helpdesk Resources

It's often hard for me to keep track of the resources we have available for solving problems.

Utilities & programs (Windows)

A list of free, useful tools for Windows.

  • unknowndevices [1] Lists a computer's PCI devices to help you get the right drivers for them. The Windows Device Manager doesn't always tell you the specifics.
  • Foxit Reader [2] Small, fast PDF reader, alternative to Adobe Reader.
  • Daemon ISO Mounter [3] Mount ISO images to act like inserted CDs.
  • CCleaner [4] Cleans temp files, junk files, etc. to speed up computer.
  • AVG Antivirus [5] Free antivirus software, for when we can't or don't want to install SAV on someone's computer.
  • SpywareBlaster [6] Generates blacklists of known unsafe sites and unsafe items so that you will be protected from these threats in IE / Firefox.
  • Recuva [7] Small data recovery tool. For example, this can recover pictures deleted from a camera.

--Hunt, Christopher 20:41, 9 July 2008 (EDT)

Cleaning viruses & malware

See article Viruses and malware for malware cleaning steps and tips.

Requests for information

  • Parent calling, wants to know what laptop model he should buy for incoming freshman. Recommended models at go/lis
  • Parent calling, wants help w/ paying for student tuition online.

Where to look first for help

  • Google
  • Knowledgebase
  • Search this wiki
  • Do a simple search in HEAT
  • Troubleshooting Links button in HEAT
  • Your fellow consultants
  • Staff members
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