It's often hard for me to keep track of the resources we have available for solving problems. Here's a run-down of how to deal with various types of problems.
Requests for information
- Parent calling, wants to know what laptop model he should buy for incoming freshman. Recommended models at go/lis
- Parent calling, wants help w/ paying for student tuition online.
Where to look first for help
- Search this wiki
- Do a simple search in HEAT
- Troubleshooting Links button in HEAT
- Your fellow consultants
- Staff members
Utilities and programs
We have a list of free programs to add to your utility belt. See Useful Applications
Cleaning viruses & malware
See Viruses and malware for malware cleaning steps and tips.