Helpdesk Resources

Revision as of 14:28, 9 July 2008 by Christopher Hunt (talk | contribs) (Started uploading brain content)
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This is a stub page, very much under development. Feel free to add sections, start a discussion in the Discussions section if you want... --Hunt, Christopher 15:28, 9 July 2008 (EDT)

It's often hard for me to keep track of the resources we have available for solving problems.

Cleaning Malware & viruses

Malware Pack is great as long as it's up-to-date but I find it much more thorough to clean things manually.

  • Back up files & data.
  • Install SAV and do a full scan. Just because nothing is found, doesn't mean that nothing is there.
  • Install Spybot, do a full scan.
  • Install & run HijackThis, save a log file, check the log file against HijackThis.de . If you have the time & courage, look over the entries manually.

Requests for information

Parent calling, wants to know what laptop model he should buy for incoming freshman. [go.middlebury.edu/lis go/lis] Parent calling, wants help w/ paying for student tuition online.