Helpdesk Resources

Revision as of 12:54, 3 August 2008 by Christopher Hunt (talk | contribs) (Added "Links" section)

It's often hard for me to keep track of the resources we have available for solving problems. Here's a run-down of how to deal with various types of problems.

Requests for information

  • Parent calling, wants to know what laptop model he should buy for incoming freshman. Recommended models at go/lis
  • Parent calling, wants help w/ paying for student tuition online.

Where to look first for help

  • Google
  • Knowledgebase
  • Search this wiki
  • Do a simple search in HEAT
  • Troubleshooting Links button in HEAT
  • Your fellow consultants
  • Staff members


  • Software installed on public computers: [1] (also go/media)
  • Smart classrooms: go/media has links to guides to each classroom.

Utilities and programs

We have a list of free programs to add to your utility belt. See Useful Applications

Cleaning viruses & malware

See Viruses and malware for malware cleaning steps and tips.

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