Helpdesk Resources

It's often hard for me to keep track of the resources we have available for solving problems. Here's a run-down of how to deal with various types of problems.

Where to look first for help

• Google
• Knowledgebase
• Search this wiki
• Do a simple search in HEAT
• Troubleshooting Links button in HEAT
• Your fellow consultants
• Staff members

Links

• Software installed on public computers: [1] (also go/media)
• Smart classrooms: go/media has links to guides to each classroom.
• Laptop purchases: Parents call us asking what model laptop they should buy for their incoming freshmen. Recommended models at go.middlebury.edu/lis -> Help & Support -> Computer Purchase & Repair -> Student Computer Purchase.
• Paying tuition online: Parents call asking how to get their student's PIN for paying tuition. They most likely don't need it: have them look closely at the section which asks for the student's PIN. It should specify that it actually wants the student's MM/DD of birth.
• Digital_Media_Tutors Digital Media Tutor Schedule for the Wilson Media Development Lab

Utilities and programs

We have a list of free programs to add to your utility belt. See Useful Applications

Cleaning viruses & malware

See Viruses and malware for malware cleaning steps and tips.