Helpdesk Resources

Revision as of 09:43, 4 August 2008 by Joseph Antonioli (talk | contribs) (→‎Links: added Wilson Media Lab information, per ticket #00170518)

It's often hard for me to keep track of the resources we have available for solving problems. Here's a run-down of how to deal with various types of problems.

Where to look first for help

  • Google
  • Knowledgebase
  • Search this wiki
  • Do a simple search in HEAT
  • Troubleshooting Links button in HEAT
  • Your fellow consultants
  • Staff members


  • Software installed on public computers: [1] (also go/media)
  • Smart classrooms: go/media has links to guides to each classroom.
  • Laptop purchases: Parents call us asking what model laptop they should buy for their incoming freshmen. Recommended models at go.middlebury.edu/lis -> Help & Support -> Computer Purchase & Repair -> Student Computer Purchase.
  • Paying tuition online: Parents call asking how to get their student's PIN for paying tuition. They most likely don't need it: have them look closely at the section which asks for the student's PIN. It should specify that it actually wants the student's MM/DD of birth.
  • Digital_Media_Tutors Digital Media Tutor Schedule for the Wilson Media Development Lab

Utilities and programs

We have a list of free programs to add to your utility belt. See Useful Applications

Cleaning viruses & malware

See Viruses and malware for malware cleaning steps and tips.

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