Middlebury

Difference between revisions of "Hyperion"

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== Common problems with Hyperion  ==
 
== Common problems with Hyperion  ==
  
Most problems with Hyperion can be resolved by uninstalling and reinstalling the Hyperion Client. Uninstalling: Control Panel -> Add/Remove Programs, uninstall the Hyperion Intelligence Client Reinstalling: Go to the Hyperion server: http://go.middlebury.edu/hyperion?prod navigate to a report (will have a BQY extension), you will be prompted to install the client. If you have a pop-up blocker on your web browser, it will block the client installation. Step-by-step instructions are available here: http://kb/article.asp?article=1218&p=7 and here: [[Hyperion Reinstall Steps]].
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Most problems with Hyperion can be resolved by uninstalling and reinstalling the Hyperion Client. Uninstalling: Control Panel -> Add/Remove Programs, uninstall the Hyperion Intelligence Client Reinstalling: Go to the Hyperion server: http://go.middlebury.edu/hyperion?prod navigate to a report (will have a BQY extension), you will be prompted to install the client. If you have a pop-up blocker on your web browser, it will block the client installation. Step-by-step instructions are available here: http://kb/article.asp?article=1218&p=7 and here: [[Hyperion Reinstall Steps]].  
 
 
  
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== Making Internet Explorer more compatible with Hyperion  ==
 
== Making Internet Explorer more compatible with Hyperion  ==
  
 
Hyperion needs to open certain screens in a pop-up window, so you need to configure your browser to allow pop-ups for Hyperion. See [[Making Internet Explorer more compatible with Hyperion]] for details.  
 
Hyperion needs to open certain screens in a pop-up window, so you need to configure your browser to allow pop-ups for Hyperion. See [[Making Internet Explorer more compatible with Hyperion]] for details.  
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== Hyperion Runs But Reports Open in a Blank Grey Screen ==
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Cause: Most likely Internet Explorer 7 and Hyperion 9 are conflicting in some way.
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Solution:
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#Uninstall&nbsp;hyperion from Add/Remove programs.
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#Still in Add/Remove programs scroll down to Windows Internet Explorer 7 and REMOVE / Uninstall Internet Explorer 7.
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#Reboot.
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#Install&nbsp;Hyperion.
  
 
== Hyperion Tech Notes  ==
 
== Hyperion Tech Notes  ==

Revision as of 14:07, 3 March 2009

Hyperion 9

The College is upgrading to Hyperion 9 on Oct 27, 2008. See the Hyperion 9 Installation article for details on installing the new Hyperion.

Common problems with Hyperion

Most problems with Hyperion can be resolved by uninstalling and reinstalling the Hyperion Client. Uninstalling: Control Panel -> Add/Remove Programs, uninstall the Hyperion Intelligence Client Reinstalling: Go to the Hyperion server: http://go.middlebury.edu/hyperion?prod navigate to a report (will have a BQY extension), you will be prompted to install the client. If you have a pop-up blocker on your web browser, it will block the client installation. Step-by-step instructions are available here: http://kb/article.asp?article=1218&p=7 and here: Hyperion Reinstall Steps.


Making Internet Explorer more compatible with Hyperion

Hyperion needs to open certain screens in a pop-up window, so you need to configure your browser to allow pop-ups for Hyperion. See Making Internet Explorer more compatible with Hyperion for details.

Hyperion Runs But Reports Open in a Blank Grey Screen

Cause: Most likely Internet Explorer 7 and Hyperion 9 are conflicting in some way.

Solution:

  1. Uninstall hyperion from Add/Remove programs.
  2. Still in Add/Remove programs scroll down to Windows Internet Explorer 7 and REMOVE / Uninstall Internet Explorer 7.
  3. Reboot.
  4. Install Hyperion.

Hyperion Tech Notes