Middlebury

Difference between revisions of "Hyperion"

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There's no indication of this, it just stays on "checking status". Temporarily granting admin privileges to the account resolves the problem.  
 
There's no indication of this, it just stays on "checking status". Temporarily granting admin privileges to the account resolves the problem.  
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== Hyperion Client Installer refuses to install and reports a problem with the certificate<br> ==
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Not sure what's causing this. Our vendor is looking into it. The quick workaround is to add *.middlebury.edu to the trusted sites (see next secion "Making IE more compatible with hyperion"). Using this workaround IE will let you install Hyperion. Otherwise, here's things to try:
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*Check the date on the computer. If the date is incorrect, the computer may think that the certificate has expired. Correct the date and try again.
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*Visit http://update.microsoft.com and review the optional updates. There may be a "root certificates" update that has not been installed. Reboot after installing that and try again.
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*Clear temp files (Internet Explorer =&gt; Tools =&gt; Internet Options =&gt; click "Delete Files" or "Delete" (when prompted put a checkmark next to "all files").
  
 
== Making Internet Explorer more compatible with Hyperion  ==
 
== Making Internet Explorer more compatible with Hyperion  ==
  
Hyperion needs to open certain screens in a pop-up window, so you need to configure your browser to allow pop-ups for Hyperion. In brief: add *.middlebury.edu to the trusted sites, add *.middlebury.edu to the list of allowed pop-ups. For details, see [[Making Internet Explorer more compatible with Hyperion]] for details.
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Hyperion needs to open certain screens in a pop-up window, so you need to configure your browser to allow pop-ups for Hyperion. In brief: add *.middlebury.edu to the trusted sites, add *.middlebury.edu to the list of allowed pop-ups. For details, see [[Making Internet Explorer more compatible with Hyperion]] for details.  
  
 
== Hyperion Runs But Reports Open in a Blank Grey Screen  ==
 
== Hyperion Runs But Reports Open in a Blank Grey Screen  ==

Revision as of 14:05, 11 March 2009

Hyperion 9

The College is upgrading to Hyperion 9 on Oct 27, 2008. See the Hyperion 9 Installation article for details on installing the new Hyperion.

Common problems with Hyperion

Most problems with Hyperion can be resolved by uninstalling and reinstalling the Hyperion Client. Uninstalling: Control Panel -> Add/Remove Programs, uninstall the Hyperion Intelligence Client Reinstalling: Go to the Hyperion server: http://go.middlebury.edu/hyperion?prod navigate to a report (will have a BQY extension), you will be prompted to install the client. If you have a pop-up blocker on your web browser, it will block the client installation. Step-by-step instructions are available here: http://kb/article.asp?article=1218&p=7 and here: Hyperion Reinstall Steps.

Hyperion does not install under non-admin accounts

There's no indication of this, it just stays on "checking status". Temporarily granting admin privileges to the account resolves the problem.

Hyperion Client Installer refuses to install and reports a problem with the certificate

Not sure what's causing this. Our vendor is looking into it. The quick workaround is to add *.middlebury.edu to the trusted sites (see next secion "Making IE more compatible with hyperion"). Using this workaround IE will let you install Hyperion. Otherwise, here's things to try:

  • Check the date on the computer. If the date is incorrect, the computer may think that the certificate has expired. Correct the date and try again.
  • Visit http://update.microsoft.com and review the optional updates. There may be a "root certificates" update that has not been installed. Reboot after installing that and try again.
  • Clear temp files (Internet Explorer => Tools => Internet Options => click "Delete Files" or "Delete" (when prompted put a checkmark next to "all files").

Making Internet Explorer more compatible with Hyperion

Hyperion needs to open certain screens in a pop-up window, so you need to configure your browser to allow pop-ups for Hyperion. In brief: add *.middlebury.edu to the trusted sites, add *.middlebury.edu to the list of allowed pop-ups. For details, see Making Internet Explorer more compatible with Hyperion for details.

Hyperion Runs But Reports Open in a Blank Grey Screen

Cause: Most likely Internet Explorer 7 and Hyperion 9 are conflicting in some way.

Solution:

  1. Uninstall hyperion from Add/Remove programs.
  2. Still in Add/Remove programs scroll down to Windows Internet Explorer 7 and REMOVE / Uninstall Internet Explorer 7.
  3. Reboot.
  4. Install Hyperion.

Hyperion Tech Notes