Middlebury

Difference between revisions of "Hyperion"

(Hyperion Client Installer refuses to install and reports a problem with the certificate: - clean up formatting)
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Hyperion can be found and installed on the Hyperion server: http://go.middlebury.edu/hyperion?prod
  
== Hyperion 9  ==
+
See the [[Media:Hyperion9installation.pdf]] article for details on installing the new Hyperion.
  
The College is upgrading to Hyperion 9 on Oct 27, 2008. See the [[Media:Hyperion9installation.pdf]] article for details on installing the new Hyperion.
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== Install the Interactive Reporting Web Client ==
 
 
== Installing the Interactive Reporting Web Client==
 
  
 
In order to run Hyperion Reports you will need to install the latest Interactive Reporting Web Client.
 
In order to run Hyperion Reports you will need to install the latest Interactive Reporting Web Client.
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NOTE: If you are accessing Hyperion from anywhere other than ON CAMPUS, you MUST use a VPN client (Virtual Private Network) to create a secure connection.  If you do not have a VPN client on your computer, contact the Helpdesk at x2200.
 
NOTE: If you are accessing Hyperion from anywhere other than ON CAMPUS, you MUST use a VPN client (Virtual Private Network) to create a secure connection.  If you do not have a VPN client on your computer, contact the Helpdesk at x2200.
  
== How do I access Hyperion:  ==
+
== Re-Install the Interactive Reporting Web Client:  ==
Go to the Hyperion server: http://go.middlebury.edu/hyperion?prod
 
 
 
== Re-Installing the Interactive Reporting Web Client:  ==
 
  
 
# Open Control Panel -> Add or Remove Programs
 
# Open Control Panel -> Add or Remove Programs
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# Run the installer from the Hyperion menu Tools -> Install -> Interactive Reporting Web Client
 
# Run the installer from the Hyperion menu Tools -> Install -> Interactive Reporting Web Client
  
== Common problems with Hyperion ==
+
== Hyperion browser compatibility ==
  
Most problems with Hyperion can be resolved by uninstalling and reinstalling the Hyperion Client. Uninstalling: Control Panel -> Add/Remove Programs, uninstall the Hyperion Intelligence Client Reinstalling: Go to the Hyperion server: http://go.middlebury.edu/hyperion?prod navigate to a report (will have a BQY extension), you will be prompted to install the client. If you have a pop-up blocker on your web browser, it will block the client installation. Step-by-step instructions are available here: [[Hyperion Reinstall Steps]].
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==== Firefox and Hyperion ====
  
== Hyperion does not install under non-admin accounts<br> ==
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Firefox versions 2.0 - 3.3 will work with Hyperion. Officially, only version 2.0 is supported but it will run on 3.3.
 
 
During the install process, Hyperion does not ask for admin rights, there's no indication that it needs them, the installer page just stays on "checking status". Temporarily granting admin privileges to the account resolves the problem. I had to install Hyperion under the account in question, while I could install it from our usual admin account, the account in question would not see the installation.<br>
 
 
 
== Hyperion Client refuses to install: problem with certificate ==
 
 
 
You can work around the certificate error by ensuring that Internet Explorer's settings are configured correctly:
 
# Open internet explorer, click Tools - Internet Options.
 
# Click the Security tab - Custom Level button.
 
# Under ActiveX options, ensure the following settings are set as follows:
 
#* Run ActiveX and plug-ins - '''Enabled'''
 
#* Download Signed ActiveX Control - '''Enabled'''
 
#* Script ActiveX controls marked as safe for scripting - '''Enabled'''
 
#* Download unsigned ActiveX Control - '''Prompt'''
 
#* Initialize and script ActiveX controls not mark as safe - '''Prompt'''
 
# Click '''OK''', then '''Apply''', then '''OK'''.
 
# Close and restart the browser. You should now be able to install Hyperion from the website (go/hyperion).
 
 
 
For Helpdesk staff, there are instructions for [https://mediawiki.middlebury.edu/wiki/hi/Installing_Hyperion_from_a_file_server installing from a direct server folder] (''for SRPs only'').
 
 
 
Also see [[Older Hyperion Troubleshooting Notes]].
 
 
 
== Firefox and Hyperion ==
 
  
Firefox versions 2.0 - 3.3 will work with Hyperion.  Officially, only version 2.0 is supported but it will run on 3.3.
+
==== Enable pop-ups in Internet Explorer to ensure Hyperion compatibility ====
  
== Making Internet Explorer more compatible with Hyperion ==
+
Hyperion needs to open certain screens in a pop-up window, so you need to configure your browser to allow pop-ups for Hyperion. In brief:
 +
* add *.middlebury.edu to the trusted sites
 +
* add *.middlebury.edu to the list of allowed pop-ups
  
Hyperion needs to open certain screens in a pop-up window, so you need to configure your browser to allow pop-ups for Hyperion. In brief: add *.middlebury.edu to the trusted sites, add *.middlebury.edu to the list of allowed pop-ups. For details, see [[Making Internet Explorer more compatible with Hyperion]] for details.
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See [[Making Internet Explorer more compatible with Hyperion]] for details.
  
== Hyperion will not run with Internet Explorer 8 ==
+
==== Hyperion will not run with Internet Explorer 8 ====
  
 
Oracle does not support running Hyperion on IE 8 yet.
 
Oracle does not support running Hyperion on IE 8 yet.
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# Check Don’t notify me about these updates again if you do not want to be prompted again to install IE8.
 
# Check Don’t notify me about these updates again if you do not want to be prompted again to install IE8.
  
== Hyperion Runs But Reports Open in a Blank Grey Screen ==
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== Hyperion troubleshooting & common problems ==
 +
 
 +
Most problems with Hyperion can be resolved by uninstalling and reinstalling the Hyperion Client.
 +
 
 +
To uninstall:
 +
# Control Panel -&gt; Add/Remove Programs
 +
# uninstall the Hyperion Intelligence Client
 +
 
 +
To reinstall:
 +
# Go to the Hyperion server: http://go.middlebury.edu/hyperion?prod
 +
# navigate to a report (will have a BQY extension)
 +
# you will be prompted to install the client.
 +
# If you have a pop-up blocker on your web browser, it will block the client installation.
 +
 
 +
Step-by-step reinstall instructions are available at [[Hyperion Reinstall Steps]].
 +
 
 +
==== Hyperion does not install under non-admin accounts ====
 +
 
 +
During the install process, Hyperion does not ask for admin rights; there's no indication that it needs them, the installer page just stays on "checking status". Temporarily granting admin privileges to the account resolves the problem. I had to install Hyperion under the account in question, while I could install it from our usual admin account, the account in question would not see the installation.
 +
 
 +
==== Hyperion Client refuses to install: problem with certificate ====
 +
 
 +
You can work around the certificate error by ensuring that Internet Explorer's settings are configured correctly:
 +
# Open internet explorer, click Tools - Internet Options.
 +
# Click the Security tab - Custom Level button.
 +
# Under ActiveX options, ensure the following settings are set as follows:
 +
#* Run ActiveX and plug-ins - '''Enabled'''
 +
#* Download Signed ActiveX Control - '''Enabled'''
 +
#* Script ActiveX controls marked as safe for scripting - '''Enabled'''
 +
#* Download unsigned ActiveX Control - '''Prompt'''
 +
#* Initialize and script ActiveX controls not mark as safe - '''Prompt'''
 +
# Click '''OK''', then '''Apply''', then '''OK'''.
 +
# Close and restart the browser. You should now be able to install Hyperion from the website (go/hyperion).
 +
 
 +
For Helpdesk staff, there are instructions for [https://mediawiki.middlebury.edu/wiki/hi/Installing_Hyperion_from_a_file_server installing from a direct server folder] (''for SRPs only'').
 +
 
 +
==== Other troubleshooting tips ====
 +
 
 +
If Hyperion still won't work, here are some things to try.
 +
 
 +
* Clear the SSL cache in Internet Explorer (Internet Explorer => Tools => Internet Options => click on the Content tab, then click "Clear SSL state").
 +
* Check the date on the computer. If the date is incorrect, the computer may think that the certificate has expired. Correct the date and try again.
 +
* Visit http://update.microsoft.com and review the optional updates. There may be a "root certificates" update that has not been installed. Reboot after installing that and try again.
 +
* Clear temp files (Internet Explorer => Tools => Internet Options => on the main/general tab click "Delete Files" or "Delete" (when prompted put a checkmark next to "all files").
 +
 
 +
==== Hyperion Runs But Reports Open in a Blank Grey Screen ====
  
 
If Hyperion was just installed, close the web browser and restart.  If this does not resolve the issue then proceed to the following.
 
If Hyperion was just installed, close the web browser and restart.  If this does not resolve the issue then proceed to the following.
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Solution:
 
Solution:
  
#Uninstall&nbsp;hyperion from Add/Remove programs.
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#Uninstall hyperion from Add/Remove programs.
 
#Still in Add/Remove programs scroll down to Windows Internet Explorer 7 and REMOVE / Uninstall Internet Explorer 7.
 
#Still in Add/Remove programs scroll down to Windows Internet Explorer 7 and REMOVE / Uninstall Internet Explorer 7.
 
#Reboot.
 
#Reboot.
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== Hyperion Tech Notes  ==
 
== Hyperion Tech Notes  ==
  
*[[Scheduled Distribution of Hyperion Reports with NO Output]]
+
* [[Scheduled Distribution of Hyperion Reports with NO Output]]

Revision as of 21:59, 14 January 2010

Hyperion can be found and installed on the Hyperion server: http://go.middlebury.edu/hyperion?prod

See the Media:Hyperion9installation.pdf article for details on installing the new Hyperion.

Install the Interactive Reporting Web Client

In order to run Hyperion Reports you will need to install the latest Interactive Reporting Web Client.

File://hottub/installirwc/install.bat hottub/installirwc/

NOTE: If you are accessing Hyperion from anywhere other than ON CAMPUS, you MUST use a VPN client (Virtual Private Network) to create a secure connection. If you do not have a VPN client on your computer, contact the Helpdesk at x2200.

Re-Install the Interactive Reporting Web Client:

  1. Open Control Panel -> Add or Remove Programs
  2. Uninstall the entry for “Hyperion Interactive Reporting Web Client”
  3. Once completed select No to restart the machine
  4. Delete the following files from the C:\WINDOWS directory:
    • Bqformat.ini
    • Bqformat_ev.ini
  5. Next remove any and all folders with Hyperion associated files.
    (Note: If desktop client tools or any other products are installed, such as the IR Studio, skip this step. You can check GAL to see whether you are a member of "LIS Hyperion Explorer".)
    • Check for a Hyperion folder under C:\Documents and Settings\*userprofile*\
    • Check for Hyperion or Brio folders on the root of C:\ or in C:\Program Files
  6. Once all files and folders have been removed restart the machine
  7. Run the installer from the Hyperion menu Tools -> Install -> Interactive Reporting Web Client

Hyperion browser compatibility

Firefox and Hyperion

Firefox versions 2.0 - 3.3 will work with Hyperion. Officially, only version 2.0 is supported but it will run on 3.3.

Enable pop-ups in Internet Explorer to ensure Hyperion compatibility

Hyperion needs to open certain screens in a pop-up window, so you need to configure your browser to allow pop-ups for Hyperion. In brief:

  • add *.middlebury.edu to the trusted sites
  • add *.middlebury.edu to the list of allowed pop-ups

See Making Internet Explorer more compatible with Hyperion for details.

Hyperion will not run with Internet Explorer 8

Oracle does not support running Hyperion on IE 8 yet.

If you installed the IE8 update via Automatic Updates, you can roll back to IE7. If you need assistance with these steps, please contact the helpdesk.

To Uninstall IE8 and revert to the previous version:

  1. Go to Start> Control Panel
  2. Add or Remove Programs
  3. Select to remove Windows Internet Explorer 8
  4. Reboot your computer.

You may still get prompted to install the update via Automatic Updates.

Stop Automatic Updates from reinstalling IE8

  1. Select Custom Install
  2. Uncheck Internet Explorer 8 for Windows XP
  3. Check Don’t notify me about these updates again if you do not want to be prompted again to install IE8.

Hyperion troubleshooting & common problems

Most problems with Hyperion can be resolved by uninstalling and reinstalling the Hyperion Client.

To uninstall:

  1. Control Panel -> Add/Remove Programs
  2. uninstall the Hyperion Intelligence Client

To reinstall:

  1. Go to the Hyperion server: http://go.middlebury.edu/hyperion?prod
  2. navigate to a report (will have a BQY extension)
  3. you will be prompted to install the client.
  4. If you have a pop-up blocker on your web browser, it will block the client installation.

Step-by-step reinstall instructions are available at Hyperion Reinstall Steps.

Hyperion does not install under non-admin accounts

During the install process, Hyperion does not ask for admin rights; there's no indication that it needs them, the installer page just stays on "checking status". Temporarily granting admin privileges to the account resolves the problem. I had to install Hyperion under the account in question, while I could install it from our usual admin account, the account in question would not see the installation.

Hyperion Client refuses to install: problem with certificate

You can work around the certificate error by ensuring that Internet Explorer's settings are configured correctly:

  1. Open internet explorer, click Tools - Internet Options.
  2. Click the Security tab - Custom Level button.
  3. Under ActiveX options, ensure the following settings are set as follows:
    • Run ActiveX and plug-ins - Enabled
    • Download Signed ActiveX Control - Enabled
    • Script ActiveX controls marked as safe for scripting - Enabled
    • Download unsigned ActiveX Control - Prompt
    • Initialize and script ActiveX controls not mark as safe - Prompt
  4. Click OK, then Apply, then OK.
  5. Close and restart the browser. You should now be able to install Hyperion from the website (go/hyperion).

For Helpdesk staff, there are instructions for installing from a direct server folder (for SRPs only).

Other troubleshooting tips

If Hyperion still won't work, here are some things to try.

  • Clear the SSL cache in Internet Explorer (Internet Explorer => Tools => Internet Options => click on the Content tab, then click "Clear SSL state").
  • Check the date on the computer. If the date is incorrect, the computer may think that the certificate has expired. Correct the date and try again.
  • Visit http://update.microsoft.com and review the optional updates. There may be a "root certificates" update that has not been installed. Reboot after installing that and try again.
  • Clear temp files (Internet Explorer => Tools => Internet Options => on the main/general tab click "Delete Files" or "Delete" (when prompted put a checkmark next to "all files").

Hyperion Runs But Reports Open in a Blank Grey Screen

If Hyperion was just installed, close the web browser and restart. If this does not resolve the issue then proceed to the following.

Cause: Most likely Internet Explorer 7 and Hyperion 9 are conflicting in some way.

Solution:

  1. Uninstall hyperion from Add/Remove programs.
  2. Still in Add/Remove programs scroll down to Windows Internet Explorer 7 and REMOVE / Uninstall Internet Explorer 7.
  3. Reboot.
  4. Install Hyperion.

Hyperion Tech Notes