INB Banner Toolbar is Missing

Revision as of 11:50, 6 August 2012 by Bryan Carson (talk | contribs)

Issue: The INB Banner Toolbar (not the browser toolbar, but INB's own main toolbar) is missing (or you only see a bit of it).

Cause: Unknown.


  1. Remove Java 6. 5 and 6.20 (from Add/Remove Programs)
  2. Visit go/inb?prod and you will be prompted to install Java.
  3. After the installation is done, login to Banner. If you are prompted with a window that has the buttons "Run" and "Cancel", click Run. That window also has a checkbox that you can check to prevent it from appearing again.
  4. If this does not help, open the account folder (C:\Documents and settings\username) and delete these folders and files:
    Oracle Jar Cache
    any file beginning with "jinitiator(number here).trace"
  5. Visit the banner page again, login and Banner should have its toolbar.
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