Middlebury

Difference between revisions of "Internet Native Banner - INB"

(New page: stub - more coming soon... ==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Password_Controls_for_INB Password Controls] ==== ==== [https://mediawiki.middlebury.edu/wiki/L...)
 
m (Installing the Java Plug-in for INB (Windows))
 
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stub - more coming soon...
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== Banner Passwords  ==
  
==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Password_Controls_for_INB Password Controls] ====
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==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Password_Controls_for_INB Password Controls] ====
  
==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Banner_INB Resetting Password] ====
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==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Banner_INB Resetting Password] ====
  
==== Web Browser Requirements & Recommended Settings ====
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== Running INB<br> ==
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The preferred method for accessing Internet Native Banner (INB) is using our [[Remote Desktop Services|Remote Desktop Services (RDS)]].
  
compatible browsers, OS, JPI installation, jInitiator removal, other browser settings
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=== Using INB - Basics, Toolbars, Shortcuts, etc  ===
  
==== Logging in to INB ====
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*[[Banner Basics|Banner Basics]]
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*[[Banner Basics#Toolbars_and_Shortcuts_Quick_Reference|Toolbars, Shortcuts &amp; Quick Menus]]
  
http://go/inb?prod or other databases at go/inb
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==== Installing the Java Plug-in for INB (Windows)  ====
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Please note that you no longer need to install Java to use INB because the preferred method for accessing Internet Native Banner (INB) is using our [[Remote Desktop Services|Remote Desktop Services (RDS)]].
  
==== [https://mediawiki.middlebury.edu/wiki/LIS/Banner_Basics#Toolbars_and_Shortcuts_Quick_Reference Toolbars, Shortcuts &amp; Quick Menus] ====
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=== Logging in to INB  ===
  
==== Navigation tips - customized menus, APASBIO ====
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The preferred method for accessing Internet Native Banner (INB) is using our [[Remote Desktop Services|Remote Desktop Services (RDS)]].
  
==== Troubleshooting Connection Issues ====
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== Troubleshooting Browser Connection Issues ==
  
toolbars, security settings, known issues...
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While other browsers may display many INB forms properly, Internet Explorer (versions 7, 8 and 9) are most widely tested, and should therefore be used when possible.
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==== Troubleshooting Banner INB with Internet Explorer Problems<br> ====
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Below is an outline of the proper triage and corrective measures to resolve INB/IE problems.&nbsp; These steps should be performed in the order presented here.'''[[Image:Pop-up-settings.PNG]]'''
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#'''Pop-up Blocker Exception list''' - if there is a pop-up blocker in IE make sure that <span style="font-weight: bold">*.middlebury.edu</span> is in the Exceptions list.&nbsp;
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; From the '''Tools''' menu of Internet Explorer point to '''Pop-up Blocker''', then select '''Pop-up''' '''Blocker''' '''Settings'''.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; If <span style="font-weight: bold">*.middlebury.edu </span>is not in the '''Allowed Sites''' list, type <span style="font-weight: bold">*.middlebury.edu </span>in the '''Address of Web site to allow '''[[Image:Add button.PNG]].
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp;&nbsp; Close the IE browser and restart it -- did the problem go away?
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#'''Google Toolbar and other browser plug-ins''' -
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'''[[Image:Google-toolbar.PNG]]'''
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<br>
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Does IE have extra toolbars such as Yahoo, Hot Bar and Go Search?&nbsp; If so, uninstall them.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; Trace the menu path '''Windows_Start_Button | Settings | Control Panel | Add or Remove''' '''Programs'''.&nbsp; This page takes a few seconds to populate.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; Select the toolbar software to be removed and click '''[[Image:Remove button.PNG]]'''.
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<br>'''[[Image:Add-Remove-Programs.PNG]]'''<br>
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp; After removal, close and open new IE Browser - did problem go away?
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#'''Tools - Manage Add-ons:''' Disable all add-ons, not just those that provide toolbars - even the Adobe PDF add-ons may be problematic.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; In IE, from the '''Tools '''menu select '''Manage Add-ons'''.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Select add-ons from the list then click the '''Disable''' radio button.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click[[Image:Ok_button.jpg when all add-ons have been disabled.
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#'''Create and use desktop shortcuts''' to links below, rather than opening browser window first. [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod] and [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; Right-click on your desktop and point to '''New '''on the pop-up menu, then select '''Shortcut''' from the submenu.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; In the '''Type the location of the item''' field for the shortcut type the links exactly as they appear below ''including the quotation ''marks.
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"C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod]&nbsp; and "C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click '''[[Image:Next button.PNG]]'''.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; In the '''Type a name for this shortcut''' field enter a name such as '''INB Prod'''.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click [[Image:Finish button.PNG]].
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#'''Reset Security options in Internet Explorer:'''
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Security''' tab.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Select the security zone the IE Browser is running the INB product in - you can determine this zone by looking at the bottom status bar of IE Browser when in INB main page - it will say, "Internet", "Local Intranet", Trusted", etc
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click '''[[Image:Default level button.PNG]]''' to reset it to baseline.&nbsp;
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click '''[[Image:Apply button.PNG]]'''.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; f.&nbsp;&nbsp;&nbsp; Click '''[[Image:Ok button.jpg]]'''.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; g.&nbsp;&nbsp;&nbsp; Open a new browser and see if INB issue was corrected.
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==== Other Banner Troubleshooting Resources ====
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*Please refer to the page [[Other Banner Troubleshooting Resources|Other Banner Troubleshooting Resources]]
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[[Category:Helpdesk Documentation]]
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[[Category:Banner INB]]
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[[Category:Public Search]]

Latest revision as of 15:37, 7 September 2018

Password Controls

Resetting Password

Running INB

The preferred method for accessing Internet Native Banner (INB) is using our Remote Desktop Services (RDS).

Using INB - Basics, Toolbars, Shortcuts, etc

Installing the Java Plug-in for INB (Windows)

Please note that you no longer need to install Java to use INB because the preferred method for accessing Internet Native Banner (INB) is using our Remote Desktop Services (RDS).

Logging in to INB

The preferred method for accessing Internet Native Banner (INB) is using our Remote Desktop Services (RDS).

Troubleshooting Browser Connection Issues

While other browsers may display many INB forms properly, Internet Explorer (versions 7, 8 and 9) are most widely tested, and should therefore be used when possible.

Troubleshooting Banner INB with Internet Explorer Problems

Below is an outline of the proper triage and corrective measures to resolve INB/IE problems.  These steps should be performed in the order presented here.Pop-up-settings.PNG

  1. Pop-up Blocker Exception list - if there is a pop-up blocker in IE make sure that *.middlebury.edu is in the Exceptions list. 

        a.     From the Tools menu of Internet Explorer point to Pop-up Blocker, then select Pop-up Blocker Settings.

        b.     If *.middlebury.edu is not in the Allowed Sites list, type *.middlebury.edu in the Address of Web site to allow Add button.PNG.

        c.     Close the IE browser and restart it -- did the problem go away?

  1. Google Toolbar and other browser plug-ins -

Google-toolbar.PNG


Does IE have extra toolbars such as Yahoo, Hot Bar and Go Search?  If so, uninstall them.

        a.     Trace the menu path Windows_Start_Button | Settings | Control Panel | Add or Remove Programs.  This page takes a few seconds to populate.

        b.     Select the toolbar software to be removed and click Remove button.PNG.


Add-Remove-Programs.PNG

         c.   After removal, close and open new IE Browser - did problem go away?

  1. Tools - Manage Add-ons: Disable all add-ons, not just those that provide toolbars - even the Adobe PDF add-ons may be problematic.

        a.    In IE, from the Tools menu select Manage Add-ons.

        b.    Select add-ons from the list then click the Disable radio button.

        c.    Click[[Image:Ok_button.jpg when all add-ons have been disabled.

  1. Create and use desktop shortcuts to links below, rather than opening browser window first. http://go.middlebury.edu/inb?prod and http://go.middlebury.edu/hyperion?prod

         a.    Right-click on your desktop and point to New on the pop-up menu, then select Shortcut from the submenu.

         b.    In the Type the location of the item field for the shortcut type the links exactly as they appear below including the quotation marks.

"C:\Program Files\Internet Explorer\iexplore.exe" http://go.middlebury.edu/inb?prod  and "C:\Program Files\Internet Explorer\iexplore.exe" http://go.middlebury.edu/hyperion?prod

        c.    Click Next button.PNG.

        d.    In the Type a name for this shortcut field enter a name such as INB Prod.

        e.    Click Finish button.PNG.

  1. Reset Security options in Internet Explorer:

        a.    From the Tools menu select Internet Options.

        b.    Click the Security tab.

        c.    Select the security zone the IE Browser is running the INB product in - you can determine this zone by looking at the bottom status bar of IE Browser when in INB main page - it will say, "Internet", "Local Intranet", Trusted", etc

        d.    Click Default level button.PNG to reset it to baseline. 

        e.    Click Apply button.PNG.

        f.    Click Ok button.jpg.

        g.    Open a new browser and see if INB issue was corrected.

Other Banner Troubleshooting Resources

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