Middlebury

Difference between revisions of "Internet Native Banner - INB"

m (Installing the Java Plug-in for INB (Windows))
 
(13 intermediate revisions by 4 users not shown)
Line 1: Line 1:
 +
== Banner Passwords  ==
 +
 
==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Password_Controls_for_INB Password Controls]  ====
 
==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Password_Controls_for_INB Password Controls]  ====
  
 
==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Banner_INB Resetting Password]  ====
 
==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Banner_INB Resetting Password]  ====
  
==== Running INB<br> ====
+
== Running INB<br> ==
 
+
The preferred method for accessing Internet Native Banner (INB) is using our [[Remote Desktop Services|Remote Desktop Services (RDS)]].
Internet Native Banner (INB) requires installation of the Java Plug-in (JPI) for your web browser.&nbsp; JPI was tested on Internet Explorer versions 7 &amp; 8, in Vista, and in Firefox 2.0 for both Windows and Mac OS.
 
 
 
Access INB at [http://go.middlebury.edu/inb http://go.middlebury.edu/inb] by clicking on the '''Production''' link.
 
 
 
===== Installing the Java Plug-in for INB (Windows) =====
 
 
 
1.&nbsp;&nbsp;&nbsp; Using the '''Add or Remove Programs''' option in the Control Panel, remove all versions of J2SE Runtime, Java, Java SE, Java Updates, and Oracle JInitiator.
 
 
 
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; In the '''Add or Remove Programs '''dialog box, select the program to be removed.
 
 
 
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click '''[[Image:Remove button.PNG]]'''.  
 
 
 
2.&nbsp;&nbsp;&nbsp; If you use IE check to see if you are using the '''Pop-up Blocker''':&nbsp; Click the '''Tools''' menu and point to '''Pop-up Blocker'''.&nbsp; If the submenu says '''Turn Off Pop-up Blocker''' then the pop-up blocker is in use.&nbsp; If the Pop-up Blocker is used, to the following:
 
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.
+
=== Using INB - Basics, Toolbars, Shortcuts, etc  ===
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Security '''tab.
+
*[[Banner Basics|Banner Basics]]
 +
*[[Banner Basics#Toolbars_and_Shortcuts_Quick_Reference|Toolbars, Shortcuts &amp; Quick Menus]]
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Select '''Trusted Sites''' and then click [[Image:Sites button.PNG]].  
+
==== Installing the Java Plug-in for INB (Windows)  ====
 +
Please note that you no longer need to install Java to use INB because the preferred method for accessing Internet Native Banner (INB) is using our [[Remote Desktop Services|Remote Desktop Services (RDS)]].
  
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; In the '''Add this Web site to the zone''' field type <span style="font-weight: bold;">*.middlebury.edu</span> and then click '''[[Image:Add button.PNG]]'''.
+
=== Logging in to INB  ===
  
&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click [[Image:Ok button.jpg]] on the '''Trusted Sites''' dialog box and then click [[Image:Ok button.jpg]] &nbsp;on the '''Internet Options''' dialog box.  
+
The preferred method for accessing Internet Native Banner (INB) is using our [[Remote Desktop Services|Remote Desktop Services (RDS)]].
  
3.&nbsp;&nbsp;&nbsp; If you use IE check the browser security settings:
+
== Troubleshooting Browser Connection Issues  ==
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.  
+
While other browsers may display many INB forms properly, Internet Explorer (versions 7, 8 and 9) are most widely tested, and should therefore be used when possible.
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Security '''tab.
+
==== Troubleshooting Banner INB with Internet Explorer Problems<br> ====
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Select '''Internet''', '''Local Intranet''', '''Trusted Sites''', and '''Restricted Sites''', in turn and click '''[[Image:Default level button.PNG]]''' for each.&nbsp; '''Note:&nbsp; '''On some computers you can click [[Image:Reset all zones to default level button.PNG]] rather than selecting and resetting each zone.
+
Below is an outline of the proper triage and corrective measures to resolve INB/IE problems.&nbsp; These steps should be performed in the order presented here.'''[[Image:Pop-up-settings.PNG]]'''
  
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click '''Apply_Button''' on the '''Internet Options''' dialog box and then click [[Image:Ok button.jpg]] to close.  
+
#'''Pop-up Blocker Exception list''' - if there is a pop-up blocker in IE make sure that <span style="font-weight: bold">*.middlebury.edu</span> is in the Exceptions list.&nbsp;
  
4.&nbsp;&nbsp;&nbsp; If you use IE check the File downloads setting:
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; From the '''Tools''' menu of Internet Explorer point to '''Pop-up Blocker''', then select '''Pop-up''' '''Blocker''' '''Settings'''.
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; Click the '''Security '''tab.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; If <span style="font-weight: bold">*.middlebury.edu </span>is not in the '''Allowed Sites''' list, type <span style="font-weight: bold">*.middlebury.edu </span>in the '''Address of Web site to allow '''[[Image:Add button.PNG]].
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click '''[[Image:Custom level button.PNG]]_Button'''.
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp;&nbsp; Close the IE browser and restart it -- did the problem go away?
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Under the '''Downloads '''heading select the '''Enable '''radio button for '''Automatic prompting for file downloads''' if it is not already enabled.
+
#'''Google Toolbar and other browser plug-ins''' -
  
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click [[Image:Ok button.jpg]].&nbsp; If you are prompted to confirm your change click '''[[Image:Yes button.PNG]]'''.
+
'''[[Image:Google-toolbar.PNG]]'''
  
&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click [[Image:Apply_button.PNG on the '''Internet Options''' dialog box and then click [[Image:Ok button.jpg]] to close.
+
<br>
  
5.&nbsp;&nbsp;&nbsp; On some computers using IE you may have to disable the Reuse of windows for launching shortcuts setting:
+
Does IE have extra toolbars such as Yahoo, Hot Bar and Go Search?&nbsp; If so, uninstall them.
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; Trace the menu path '''Windows_Start_Button | Settings | Control Panel | Add or Remove''' '''Programs'''.&nbsp; This page takes a few seconds to populate.
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Advanced''' tab.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; Select the toolbar software to be removed and click '''[[Image:Remove button.PNG]]'''.
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; If the '''Reuse windows for launching shortcuts '''option is checked, click to uncheck it.
+
<br>'''[[Image:Add-Remove-Programs.PNG]]'''<br>
  
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click [[Image:Ok button.jpg]] on the '''Security''' tab and then click [[Image:Ok button.jpg]] on the '''Internet Options''' dialog box to close.
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp; After removal, close and open new IE Browser - did problem go away?
  
6.&nbsp;&nbsp;&nbsp; Disable toolbars like '''Windows Live Toolbar''', '''Google Toolbar''', '''Go Toolbar''', '''MSN Toolbar''', and any '''Adobe''' add-ons.  
+
#'''Tools - Manage Add-ons:''' Disable all add-ons, not just those that provide toolbars - even the Adobe PDF add-ons may be problematic.
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Manage Add-ons'''.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; In IE, from the '''Tools '''menu select '''Manage Add-ons'''.
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Select any suspected toolbar or Adobe add-on and then click the '''Disable '''radio button.&nbsp; The add-on will be moved to the '''Disabled '''list.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Select add-ons from the list then click the '''Disable''' radio button.
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Do steps '''a''' and '''b''' for each toolbar or add-on.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click[[Image:Ok_button.jpg when all add-ons have been disabled.
  
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; When finished, click [[Image:Ok button.jpg]].
+
#'''Create and use desktop shortcuts''' to links below, rather than opening browser window first. [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod] and [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]
  
7.&nbsp;&nbsp;&nbsp; Refer to the following SunGard FAQs for updates on browser settings and help configuring IE not to crash (a copy of the FAQs can be found on middfiles at misc\Banner\v7\Doc):
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; Right-click on your desktop and point to '''New '''on the pop-up menu, then select '''Shortcut''' from the submenu.
  
*FAQ_1-TNZYE.txt&nbsp; Banner IE Browser settings that can impact functionality
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; In the '''Type the location of the item''' field for the shortcut type the links exactly as they appear below ''including the quotation ''marks.
*FAQ_1-3GK5SL.txt&nbsp; Oracle Forms 10.1.2.3 Support - Vista Update - JPI 1.6 Update
 
*FAQ_1-1520HN.txt&nbsp; What is SunGard HE Product Support for Windows Vista and Internet Explorer 7.0 - IE7
 
*FAQ_1-3WLQOS.txt&nbsp; What is SunGard HE Product Support for IE8
 
  
8.&nbsp;&nbsp;&nbsp; In the address field of your browser type '''go.middlebury.edu/inb?prod''' and then press '''[[Image:Key Enter.PNG]]'''.
+
"C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod]&nbsp; and "C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]
  
9.&nbsp;&nbsp;&nbsp; Start the installation:  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click '''[[Image:Next button.PNG]]'''.
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; Click on the yellow bar that says '''Click here to install '''(under the browser toolbars and at the top of the display area) and select '''Install Active X'''.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; In the '''Type a name for this shortcut''' field enter a name such as '''INB Prod'''.
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click [[Image:Install button.PNG]].  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click [[Image:Finish button.PNG]].
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click [[Image:Accept button.PNG]].
+
#'''Reset Security options in Internet Explorer:'''
  
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click [[Image:Finish button.PNG]].  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.
  
10.A browser window should open with the INB login dialog scripts. Log into INB with your Banner INB username and password.<br>
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Security''' tab.
  
<br>
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Select the security zone the IE Browser is running the INB product in - you can determine this zone by looking at the bottom status bar of IE Browser when in INB main page - it will say, "Internet", "Local Intranet", Trusted", etc
  
==== Logging in to INB  ====
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click '''[[Image:Default level button.PNG]]''' to reset it to baseline.&nbsp;
  
http://go/inb?prod or other databases at go/inb
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click '''[[Image:Apply button.PNG]]'''.
  
==== Navigation tips - customized menus, APASBIO<br>  ====
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; f.&nbsp;&nbsp;&nbsp; Click '''[[Image:Ok button.jpg]]'''.
  
==== Troubleshooting Browser Connection Issues  ====
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; g.&nbsp;&nbsp;&nbsp; Open a new browser and see if INB issue was corrected.
  
toolbars, security settings, known issues... <br>
+
==== Other Banner Troubleshooting Resources ====
  
==== [https://mediawiki.middlebury.edu/wiki/LIS/Banner_Basics#Toolbars_and_Shortcuts_Quick_Reference Toolbars, Shortcuts &amp; Quick Menus] ====
+
*Please refer to the page [[Other Banner Troubleshooting Resources|Other Banner Troubleshooting Resources]]
  
[[Category:Helpdesk_Documentation]] [[Category:Banner_INB]]
+
[[Category:Helpdesk Documentation]]
 +
[[Category:Banner INB]]
 +
[[Category:Public Search]]

Latest revision as of 15:37, 7 September 2018

Password Controls

Resetting Password

Running INB

The preferred method for accessing Internet Native Banner (INB) is using our Remote Desktop Services (RDS).

Using INB - Basics, Toolbars, Shortcuts, etc

Installing the Java Plug-in for INB (Windows)

Please note that you no longer need to install Java to use INB because the preferred method for accessing Internet Native Banner (INB) is using our Remote Desktop Services (RDS).

Logging in to INB

The preferred method for accessing Internet Native Banner (INB) is using our Remote Desktop Services (RDS).

Troubleshooting Browser Connection Issues

While other browsers may display many INB forms properly, Internet Explorer (versions 7, 8 and 9) are most widely tested, and should therefore be used when possible.

Troubleshooting Banner INB with Internet Explorer Problems

Below is an outline of the proper triage and corrective measures to resolve INB/IE problems.  These steps should be performed in the order presented here.Pop-up-settings.PNG

  1. Pop-up Blocker Exception list - if there is a pop-up blocker in IE make sure that *.middlebury.edu is in the Exceptions list. 

        a.     From the Tools menu of Internet Explorer point to Pop-up Blocker, then select Pop-up Blocker Settings.

        b.     If *.middlebury.edu is not in the Allowed Sites list, type *.middlebury.edu in the Address of Web site to allow Add button.PNG.

        c.     Close the IE browser and restart it -- did the problem go away?

  1. Google Toolbar and other browser plug-ins -

Google-toolbar.PNG


Does IE have extra toolbars such as Yahoo, Hot Bar and Go Search?  If so, uninstall them.

        a.     Trace the menu path Windows_Start_Button | Settings | Control Panel | Add or Remove Programs.  This page takes a few seconds to populate.

        b.     Select the toolbar software to be removed and click Remove button.PNG.


Add-Remove-Programs.PNG

         c.   After removal, close and open new IE Browser - did problem go away?

  1. Tools - Manage Add-ons: Disable all add-ons, not just those that provide toolbars - even the Adobe PDF add-ons may be problematic.

        a.    In IE, from the Tools menu select Manage Add-ons.

        b.    Select add-ons from the list then click the Disable radio button.

        c.    Click[[Image:Ok_button.jpg when all add-ons have been disabled.

  1. Create and use desktop shortcuts to links below, rather than opening browser window first. http://go.middlebury.edu/inb?prod and http://go.middlebury.edu/hyperion?prod

         a.    Right-click on your desktop and point to New on the pop-up menu, then select Shortcut from the submenu.

         b.    In the Type the location of the item field for the shortcut type the links exactly as they appear below including the quotation marks.

"C:\Program Files\Internet Explorer\iexplore.exe" http://go.middlebury.edu/inb?prod  and "C:\Program Files\Internet Explorer\iexplore.exe" http://go.middlebury.edu/hyperion?prod

        c.    Click Next button.PNG.

        d.    In the Type a name for this shortcut field enter a name such as INB Prod.

        e.    Click Finish button.PNG.

  1. Reset Security options in Internet Explorer:

        a.    From the Tools menu select Internet Options.

        b.    Click the Security tab.

        c.    Select the security zone the IE Browser is running the INB product in - you can determine this zone by looking at the bottom status bar of IE Browser when in INB main page - it will say, "Internet", "Local Intranet", Trusted", etc

        d.    Click Default level button.PNG to reset it to baseline. 

        e.    Click Apply button.PNG.

        f.    Click Ok button.jpg.

        g.    Open a new browser and see if INB issue was corrected.

Other Banner Troubleshooting Resources

Powered by MediaWiki