Middlebury

Difference between revisions of "Internet Native Banner - INB"

m (Installing the Java Plug-in for INB (Windows))
 
(11 intermediate revisions by 3 users not shown)
Line 1: Line 1:
 +
== Banner Passwords  ==
 +
 
==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Password_Controls_for_INB Password Controls]  ====
 
==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Password_Controls_for_INB Password Controls]  ====
  
 
==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Banner_INB Resetting Password]  ====
 
==== [https://mediawiki.middlebury.edu/wiki/LIS/Password_Guides#Banner_INB Resetting Password]  ====
  
==== Running INB<br> ====
+
== Running INB<br> ==
 
+
The preferred method for accessing Internet Native Banner (INB) is using our [[Remote Desktop Services|Remote Desktop Services (RDS)]].
Internet Native Banner (INB) requires installation of the Java Plug-in (JPI) for your web browser.&nbsp; JPI was tested on Internet Explorer versions 7 &amp; 8, in Vista, and in Firefox 2.0 for both Windows and Mac OS.
 
 
 
Access INB at [http://go.middlebury.edu/inb http://go.middlebury.edu/inb] by clicking on the '''Production''' link.
 
 
 
===== Installing the Java Plug-in for INB (Windows)  =====
 
 
 
1.&nbsp;&nbsp;&nbsp; Using the '''Add or Remove Programs''' option in the Control Panel, remove all versions of J2SE Runtime, Java, Java SE, Java Updates, and Oracle JInitiator.
 
 
 
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; In the '''Add or Remove Programs '''dialog box, select the program to be removed.
 
 
 
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click '''[[Image:Remove button.PNG]]'''.
 
 
 
2.&nbsp;&nbsp;&nbsp; If you use IE check to see if you are using the '''Pop-up Blocker''':&nbsp; Click the '''Tools''' menu and point to '''Pop-up Blocker'''.&nbsp; If the submenu says '''Turn Off Pop-up Blocker''' then the pop-up blocker is in use.&nbsp; If the Pop-up Blocker is used, to the following:
 
 
 
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.
 
 
 
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Security '''tab.
 
 
 
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Select '''Trusted Sites''' and then click [[Image:Sites button.PNG]].
 
 
 
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; In the '''Add this Web site to the zone''' field type <span style="font-weight: bold;">*.middlebury.edu</span> and then click '''[[Image:Add button.PNG]]'''.
 
 
 
&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click [[Image:Ok button.jpg]] on the '''Trusted Sites''' dialog box and then click [[Image:Ok button.jpg]] &nbsp;on the '''Internet Options''' dialog box.
 
 
 
3.&nbsp;&nbsp;&nbsp; If you use IE check the browser security settings:
 
 
 
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.
 
 
 
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Security '''tab.
 
 
 
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Select '''Internet''', '''Local Intranet''', '''Trusted Sites''', and '''Restricted Sites''', in turn and click '''[[Image:Default level button.PNG]]''' for each.&nbsp; '''Note:&nbsp; '''On some computers you can click [[Image:Reset all zones to default level button.PNG]] rather than selecting and resetting each zone.
 
 
 
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click '''Apply_Button''' on the '''Internet Options''' dialog box and then click [[Image:Ok button.jpg]] to close.
 
 
 
4.&nbsp;&nbsp;&nbsp; If you use IE check the File downloads setting:
 
 
 
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; Click the '''Security '''tab.
 
 
 
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click '''[[Image:Custom level button.PNG]]_Button'''.
 
 
 
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Under the '''Downloads '''heading select the '''Enable '''radio button for '''Automatic prompting for file downloads''' if it is not already enabled.
 
 
 
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click [[Image:Ok button.jpg]].&nbsp; If you are prompted to confirm your change click '''[[Image:Yes button.PNG]]'''.
 
 
 
&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click [[Image:Apply_button.PNG on the '''Internet Options''' dialog box and then click [[Image:Ok button.jpg]] to close.
 
 
 
5.&nbsp;&nbsp;&nbsp; On some computers using IE you may have to disable the Reuse of windows for launching shortcuts setting:
 
 
 
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.
 
 
 
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Advanced''' tab.
 
 
 
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; If the '''Reuse windows for launching shortcuts '''option is checked, click to uncheck it.
 
 
 
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click [[Image:Ok button.jpg]] on the '''Security''' tab and then click [[Image:Ok button.jpg]] on the '''Internet Options''' dialog box to close.
 
 
 
6.&nbsp;&nbsp;&nbsp; Disable toolbars like '''Windows Live Toolbar''', '''Google Toolbar''', '''Go Toolbar''', '''MSN Toolbar''', and any '''Adobe''' add-ons.
 
 
 
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Manage Add-ons'''.
 
 
 
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Select any suspected toolbar or Adobe add-on and then click the '''Disable '''radio button.&nbsp; The add-on will be moved to the '''Disabled '''list.
 
 
 
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Do steps '''a''' and '''b''' for each toolbar or add-on.
 
 
 
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; When finished, click [[Image:Ok button.jpg]].
 
 
 
7.&nbsp;&nbsp;&nbsp; Refer to the following SunGard FAQs for updates on browser settings and help configuring IE not to crash (a copy of the FAQs can be found on middfiles at misc\Banner\v7\Doc):
 
 
 
*FAQ_1-TNZYE.txt&nbsp; Banner IE Browser settings that can impact functionality
 
*FAQ_1-3GK5SL.txt&nbsp; Oracle Forms 10.1.2.3 Support - Vista Update - JPI 1.6 Update
 
*FAQ_1-1520HN.txt&nbsp; What is SunGard HE Product Support for Windows Vista and Internet Explorer 7.0 - IE7
 
*FAQ_1-3WLQOS.txt&nbsp; What is SunGard HE Product Support for IE8
 
 
 
8.&nbsp;&nbsp;&nbsp; In the address field of your browser type '''go.middlebury.edu/inb?prod''' and then press '''[[Image:Key Enter.PNG]]'''.  
 
  
9.&nbsp;&nbsp;&nbsp; Start the installation:
+
=== Using INB - Basics, Toolbars, Shortcuts, etc  ===
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; Click on the yellow bar that says '''Click here to install '''(under the browser toolbars and at the top of the display area) and select '''Install Active X'''.
+
*[[Banner Basics|Banner Basics]]
 +
*[[Banner Basics#Toolbars_and_Shortcuts_Quick_Reference|Toolbars, Shortcuts &amp; Quick Menus]]
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click [[Image:Install button.PNG]].  
+
==== Installing the Java Plug-in for INB (Windows)  ====
 +
Please note that you no longer need to install Java to use INB because the preferred method for accessing Internet Native Banner (INB) is using our [[Remote Desktop Services|Remote Desktop Services (RDS)]].
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click [[Image:Accept button.PNG]].
+
=== Logging in to INB  ===
  
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click [[Image:Finish button.PNG]].  
+
The preferred method for accessing Internet Native Banner (INB) is using our [[Remote Desktop Services|Remote Desktop Services (RDS)]].
  
10.A browser window should open with the INB login dialog scripts. Log into INB with your Banner INB username and password.<br>
+
== Troubleshooting Browser Connection Issues  ==
  
<br>
+
While other browsers may display many INB forms properly, Internet Explorer (versions 7, 8 and 9) are most widely tested, and should therefore be used when possible.
  
==== Logging in to INB ====
+
==== Troubleshooting Banner INB with Internet Explorer Problems<br> ====
  
http://go/inb?prod or other databases at go/inb
+
Below is an outline of the proper triage and corrective measures to resolve INB/IE problems.&nbsp; These steps should be performed in the order presented here.'''[[Image:Pop-up-settings.PNG]]'''
  
==== Navigation tips - customized menus, APASBIO<br> ====
+
#'''Pop-up Blocker Exception list''' - if there is a pop-up blocker in IE make sure that <span style="font-weight: bold">*.middlebury.edu</span> is in the Exceptions list.&nbsp;
  
==== Troubleshooting Browser Connection Issues  ====
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; From the '''Tools''' menu of Internet Explorer point to '''Pop-up Blocker''', then select '''Pop-up''' '''Blocker''' '''Settings'''.
  
While other browsers may display many INB forms properly, Internet Explorer (versions 6 &amp; 7) are most widely tested, and should therefore be used when possible.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; If <span style="font-weight: bold">*.middlebury.edu </span>is not in the '''Allowed Sites''' list, type <span style="font-weight: bold">*.middlebury.edu </span>in the '''Address of Web site to allow '''[[Image:Add button.PNG]].
  
Troubleshooting Banner INB with Internet Explorer Problems<br>
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp;&nbsp; Close the IE browser and restart it -- did the problem go away?
 
 
&nbsp;
 
 
 
Below is an outline of the proper triage and corrective measures to resolve INB/IE problems.&nbsp; These steps should be performed in the order presented here.'''[[Image:Pop-up-settings.PNG]]'''
 
 
 
#'''Pop-up Blocker Exception list''' - if there is a pop-up blocker in IE make sure that <span style="font-weight: bold;">*.middlebury.edu</span> is in the Exceptions list.&nbsp;
 
 
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; From the '''Tools''' menu of Internet Explorer point to '''Pop-up Blocker''', then select '''Pop-up''' '''Blocker''' '''Settings'''.
 
 
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; If <span style="font-weight: bold;">*.middlebury.edu </span>is not in the '''Allowed Sites''' list, type <span style="font-weight: bold;">*.middlebury.edu </span>in the '''Address of Web site to allow '''[[Image:Add button.PNG]].
 
 
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp;&nbsp; Close the IE browser and restart it -- did the problem go away?  
 
  
 
#'''Google Toolbar and other browser plug-ins''' -
 
#'''Google Toolbar and other browser plug-ins''' -
  
'''[[Image:Google-toolbar.PNG]]'''  
+
'''[[Image:Google-toolbar.PNG]]'''
  
<br>  
+
<br>
  
Does IE have extra toolbars such as Yahoo, Hot Bar and Go Search?&nbsp; If so, uninstall them.  
+
Does IE have extra toolbars such as Yahoo, Hot Bar and Go Search?&nbsp; If so, uninstall them.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; Trace the menu path '''Windows_Start_Button | Settings | Control Panel | Add or Remove''' '''Programs'''.&nbsp; This page takes a few seconds to populate.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; Trace the menu path '''Windows_Start_Button | Settings | Control Panel | Add or Remove''' '''Programs'''.&nbsp; This page takes a few seconds to populate.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; Select the toolbar software to be removed and click '''[[Image:Remove button.PNG]]'''.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; Select the toolbar software to be removed and click '''[[Image:Remove button.PNG]]'''.
  
<br> '''[[Image:Add-Remove-Programs.PNG]]'''<br>  
+
<br>'''[[Image:Add-Remove-Programs.PNG]]'''<br>
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp; After removal, close and open new IE Browser - did problem go away?  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp; After removal, close and open new IE Browser - did problem go away?
  
 
#'''Tools - Manage Add-ons:''' Disable all add-ons, not just those that provide toolbars - even the Adobe PDF add-ons may be problematic.
 
#'''Tools - Manage Add-ons:''' Disable all add-ons, not just those that provide toolbars - even the Adobe PDF add-ons may be problematic.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; In IE, from the '''Tools '''menu select '''Manage Add-ons'''.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; In IE, from the '''Tools '''menu select '''Manage Add-ons'''.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Select add-ons from the list then click the '''Disable''' radio button.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Select add-ons from the list then click the '''Disable''' radio button.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click[[Image:Ok_button.jpg when all add-ons have been disabled.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click[[Image:Ok_button.jpg when all add-ons have been disabled.
  
 
#'''Create and use desktop shortcuts''' to links below, rather than opening browser window first. [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod] and [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]
 
#'''Create and use desktop shortcuts''' to links below, rather than opening browser window first. [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod] and [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; Right-click on your desktop and point to '''New '''on the pop-up menu, then select '''Shortcut''' from the submenu.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; Right-click on your desktop and point to '''New '''on the pop-up menu, then select '''Shortcut''' from the submenu.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; In the '''Type the location of the item''' field for the shortcut type the links exactly as they appear below ''including the quotation ''marks.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; In the '''Type the location of the item''' field for the shortcut type the links exactly as they appear below ''including the quotation ''marks.
  
"C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod]&nbsp; and "C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]  
+
"C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod]&nbsp; and "C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click '''[[Image:Next button.PNG]]'''.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click '''[[Image:Next button.PNG]]'''.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; In the '''Type a name for this shortcut''' field enter a name such as '''INB Prod'''.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; In the '''Type a name for this shortcut''' field enter a name such as '''INB Prod'''.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click [[Image:Finish button.PNG]].  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click [[Image:Finish button.PNG]].
  
#'''Reset Security options in Internet Explorer: '''
+
#'''Reset Security options in Internet Explorer:'''
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Security''' tab.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Security''' tab.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Select the security zone the IE Browser is running the INB product in - you can determine this zone by looking at the bottom status bar of IE Browser when in INB main page - it will say, "Internet", "Local Intranet", Trusted", etc  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Select the security zone the IE Browser is running the INB product in - you can determine this zone by looking at the bottom status bar of IE Browser when in INB main page - it will say, "Internet", "Local Intranet", Trusted", etc
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click '''[[Image:Default level button.PNG]]''' to reset it to baseline.&nbsp;  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click '''[[Image:Default level button.PNG]]''' to reset it to baseline.&nbsp;
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click '''[[Image:Apply button.PNG]]'''.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click '''[[Image:Apply button.PNG]]'''.
  
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; f.&nbsp;&nbsp;&nbsp; Click '''[[Image:Ok button.jpg]]'''.  
+
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; f.&nbsp;&nbsp;&nbsp; Click '''[[Image:Ok button.jpg]]'''.
  
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; g.&nbsp;&nbsp;&nbsp; Open a new browser and see if INB issue was corrected.
 
&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; g.&nbsp;&nbsp;&nbsp; Open a new browser and see if INB issue was corrected.
  
==== [https://mediawiki.middlebury.edu/wiki/LIS/Banner_Basics#Toolbars_and_Shortcuts_Quick_Reference Toolbars, Shortcuts &amp; Quick Menus]  ====
+
==== Other Banner Troubleshooting Resources ====
 +
 
 +
*Please refer to the page [[Other Banner Troubleshooting Resources|Other Banner Troubleshooting Resources]]
  
[[Category:Helpdesk_Documentation]] [[Category:Banner_INB]]
+
[[Category:Helpdesk Documentation]]
 +
[[Category:Banner INB]]
 +
[[Category:Public Search]]

Latest revision as of 15:37, 7 September 2018

Password Controls

Resetting Password

Running INB

The preferred method for accessing Internet Native Banner (INB) is using our Remote Desktop Services (RDS).

Using INB - Basics, Toolbars, Shortcuts, etc

Installing the Java Plug-in for INB (Windows)

Please note that you no longer need to install Java to use INB because the preferred method for accessing Internet Native Banner (INB) is using our Remote Desktop Services (RDS).

Logging in to INB

The preferred method for accessing Internet Native Banner (INB) is using our Remote Desktop Services (RDS).

Troubleshooting Browser Connection Issues

While other browsers may display many INB forms properly, Internet Explorer (versions 7, 8 and 9) are most widely tested, and should therefore be used when possible.

Troubleshooting Banner INB with Internet Explorer Problems

Below is an outline of the proper triage and corrective measures to resolve INB/IE problems.  These steps should be performed in the order presented here.Pop-up-settings.PNG

  1. Pop-up Blocker Exception list - if there is a pop-up blocker in IE make sure that *.middlebury.edu is in the Exceptions list. 

        a.     From the Tools menu of Internet Explorer point to Pop-up Blocker, then select Pop-up Blocker Settings.

        b.     If *.middlebury.edu is not in the Allowed Sites list, type *.middlebury.edu in the Address of Web site to allow Add button.PNG.

        c.     Close the IE browser and restart it -- did the problem go away?

  1. Google Toolbar and other browser plug-ins -

Google-toolbar.PNG


Does IE have extra toolbars such as Yahoo, Hot Bar and Go Search?  If so, uninstall them.

        a.     Trace the menu path Windows_Start_Button | Settings | Control Panel | Add or Remove Programs.  This page takes a few seconds to populate.

        b.     Select the toolbar software to be removed and click Remove button.PNG.


Add-Remove-Programs.PNG

         c.   After removal, close and open new IE Browser - did problem go away?

  1. Tools - Manage Add-ons: Disable all add-ons, not just those that provide toolbars - even the Adobe PDF add-ons may be problematic.

        a.    In IE, from the Tools menu select Manage Add-ons.

        b.    Select add-ons from the list then click the Disable radio button.

        c.    Click[[Image:Ok_button.jpg when all add-ons have been disabled.

  1. Create and use desktop shortcuts to links below, rather than opening browser window first. http://go.middlebury.edu/inb?prod and http://go.middlebury.edu/hyperion?prod

         a.    Right-click on your desktop and point to New on the pop-up menu, then select Shortcut from the submenu.

         b.    In the Type the location of the item field for the shortcut type the links exactly as they appear below including the quotation marks.

"C:\Program Files\Internet Explorer\iexplore.exe" http://go.middlebury.edu/inb?prod  and "C:\Program Files\Internet Explorer\iexplore.exe" http://go.middlebury.edu/hyperion?prod

        c.    Click Next button.PNG.

        d.    In the Type a name for this shortcut field enter a name such as INB Prod.

        e.    Click Finish button.PNG.

  1. Reset Security options in Internet Explorer:

        a.    From the Tools menu select Internet Options.

        b.    Click the Security tab.

        c.    Select the security zone the IE Browser is running the INB product in - you can determine this zone by looking at the bottom status bar of IE Browser when in INB main page - it will say, "Internet", "Local Intranet", Trusted", etc

        d.    Click Default level button.PNG to reset it to baseline. 

        e.    Click Apply button.PNG.

        f.    Click Ok button.jpg.

        g.    Open a new browser and see if INB issue was corrected.

Other Banner Troubleshooting Resources

Powered by MediaWiki