Middlebury

Difference between revisions of "Internet Native Banner - INB"

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==== Troubleshooting Browser Connection Issues  ====
 
==== Troubleshooting Browser Connection Issues  ====
  
While other browsers may display many INB forms properly, Internet Explorer (versions 6 & 7) are most widely tested, and should therefore be used when possible.
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While other browsers may display many INB forms properly, Internet Explorer (versions 6 & 7) are most widely tested, and should therefore be used when possible.  
  
Troubleshooting Banner INB with Internet Explorer Problems
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Troubleshooting Banner INB with Internet Explorer Problems<br>
  
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&nbsp;
  
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Below is an outline of the proper triage and corrective measures to resolve INB/IE problems.&nbsp; These steps should be performed in the order presented here.'''[[Image:Pop-up-settings.PNG]]'''
  
&nbsp;  
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#'''Pop-up Blocker Exception list''' - if there is a pop-up blocker in IE make sure that <span style="font-weight: bold;">*.middlebury.edu</span> is in the Exceptions list.&nbsp;
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; From the '''Tools''' menu of Internet Explorer point to '''Pop-up Blocker''', then select '''Pop-up''' '''Blocker''' '''Settings'''.
  
Below is an outline of the proper triage and corrective measures to resolve INB/IE problems.&nbsp; These steps should be performed in the order presented here.'''Pop-up_Blocker_Screenshot'''  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; If <span style="font-weight: bold;">*.middlebury.edu </span>is not in the '''Allowed Sites''' list, type <span style="font-weight: bold;">*.middlebury.edu </span>in the '''Address of Web site to allow '''[[Image:Add button.PNG]].
  
'''Pop-up Blocker Exception list''' - if there is a pop-up blocker in IE make sure that <span style="font-weight: bold;">*.middlebury.edu</span> is in the Exceptions list.&nbsp;  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp;&nbsp; Close the IE browser and restart it -- did the problem go away?
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; From the '''Tools''' menu of Internet Explorer point to '''Pop-up Blocker''', then select '''Pop-up''' '''Blocker''' '''Settings'''.
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#'''Google Toolbar and other browser plug-ins''' -
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; If <span style="font-weight: bold;">*.middlebury.edu </span>is not in the '''Allowed Sites''' list, type <span style="font-weight: bold;">*.middlebury.edu </span>in the '''Address of Web site to allow'''[[Image:Add_button.PNG]].
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'''[[Image:Google-toolbar.PNG]]'''
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp;&nbsp; Close the IE browser and restart it -- did the problem go away?
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<br>
  
'''Google Toolbar and other browser plug-ins''' -
 
<div align="right">'''Google_toolbar_screenshot'''</div>
 
 
Does IE have extra toolbars such as Yahoo, Hot Bar and Go Search?&nbsp; If so, uninstall them.  
 
Does IE have extra toolbars such as Yahoo, Hot Bar and Go Search?&nbsp; If so, uninstall them.  
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; Trace the menu path '''Windows_Start_Button | Settings | Control Panel | Add or Remove''' '''Programs'''.&nbsp; This page takes a few seconds to populate.  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp;&nbsp; Trace the menu path '''Windows_Start_Button | Settings | Control Panel | Add or Remove''' '''Programs'''.&nbsp; This page takes a few seconds to populate.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; Select the toolbar software to be removed and click '''[[Image:Remove button.PNG]]'''.  
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp;&nbsp; Select the toolbar software to be removed and click '''[[Image:Remove_button.PNG]]'''.
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<br> '''[[Image:Add-Remove-Programs.PNG]]'''<br>
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp;&nbsp; After removal, close and open new IE Browser - did problem go away?  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp; After removal, close and open new IE Browser - did problem go away?  
<center>'''Add/remove_screenshot'''</center>
 
&nbsp;
 
  
'''Tools - Manage Add-ons:''' Disable all add-ons, not just those that provide toolbars - even the Adobe PDF add-ons may be problematic.  
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#'''Tools - Manage Add-ons:''' Disable all add-ons, not just those that provide toolbars - even the Adobe PDF add-ons may be problematic.
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; In IE, from the '''Tools '''menu select '''Manage Add-ons'''.  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; In IE, from the '''Tools '''menu select '''Manage Add-ons'''.  
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Select add-ons from the list then click the '''Disable''' radio button.  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Select add-ons from the list then click the '''Disable''' radio button.  
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click[[Image:Ok_button.jpg when all add-ons have been disabled.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click[[Image:Ok_button.jpg when all add-ons have been disabled.  
  
'''Create and use desktop shortcuts''' to links below, rather than opening browser window first. [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod] and [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]  
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#'''Create and use desktop shortcuts''' to links below, rather than opening browser window first. [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod] and [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; Right-click on your desktop and point to '''New '''on the pop-up menu, then select '''Shortcut''' from the submenu.  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; Right-click on your desktop and point to '''New '''on the pop-up menu, then select '''Shortcut''' from the submenu.  
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; In the '''Type the location of the item''' field for the shortcut type the links exactly as they appear below ''including the quotation ''marks.  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; In the '''Type the location of the item''' field for the shortcut type the links exactly as they appear below ''including the quotation ''marks.  
  
 
"C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod]&nbsp; and "C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]  
 
"C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/inb?prod http://go.middlebury.edu/inb?prod]&nbsp; and "C:\Program Files\Internet Explorer\iexplore.exe" [http://go.middlebury.edu/hyperion?prod http://go.middlebury.edu/hyperion?prod]  
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click '''[[Image:Next_button.PNG]]'''.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Click '''[[Image:Next button.PNG]]'''.  
 
 
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; In the '''Type a name for this shortcut''' field enter a name such as '''INB Prod'''.  
 
  
&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click [[Image:Finish_button.PNG.
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; In the '''Type a name for this shortcut''' field enter a name such as '''INB Prod'''.  
  
'''Reset Security options in Internet Explorer: '''
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click [[Image:Finish button.PNG]].
  
&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.
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#'''Reset Security options in Internet Explorer: '''
  
&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Security''' tab.  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; a.&nbsp;&nbsp;&nbsp; From the '''Tools''' menu select '''Internet Options'''.  
  
&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Select the security zone the IE Browser is running the INB product in - you can determine this zone by looking at the bottom status bar of IE Browser when in INB main page - it will say, "Internet", "Local Intranet", Trusted", etc
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; b.&nbsp;&nbsp;&nbsp; Click the '''Security''' tab.
  
&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click '''[[Image:Default_level_button.PNG]]''' to reset it to baseline.&nbsp;  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; c.&nbsp;&nbsp;&nbsp; Select the security zone the IE Browser is running the INB product in - you can determine this zone by looking at the bottom status bar of IE Browser when in INB main page - it will say, "Internet", "Local Intranet", Trusted", etc
  
&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click '''[[Image:Apply_button.PNG]]'''.  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; d.&nbsp;&nbsp;&nbsp; Click '''[[Image:Default level button.PNG]]''' to reset it to baseline.&nbsp;
  
[[Image:Ok_button.jpg]].  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; e.&nbsp;&nbsp;&nbsp; Click '''[[Image:Apply button.PNG]]'''.  
  
&nbsp;&nbsp;&nbsp; g.&nbsp;&nbsp;&nbsp; Open a new browser and see if INB issue was corrected.  
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; f.&nbsp;&nbsp;&nbsp; Click '''[[Image:Ok button.jpg]]'''.  
  
<nowiki><!--EndFragment--></nowiki>
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&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; g.&nbsp;&nbsp;&nbsp; Open a new browser and see if INB issue was corrected.
  
 
==== [https://mediawiki.middlebury.edu/wiki/LIS/Banner_Basics#Toolbars_and_Shortcuts_Quick_Reference Toolbars, Shortcuts &amp; Quick Menus]  ====
 
==== [https://mediawiki.middlebury.edu/wiki/LIS/Banner_Basics#Toolbars_and_Shortcuts_Quick_Reference Toolbars, Shortcuts &amp; Quick Menus]  ====
  
 
[[Category:Helpdesk_Documentation]] [[Category:Banner_INB]]
 
[[Category:Helpdesk_Documentation]] [[Category:Banner_INB]]

Revision as of 22:35, 29 January 2010

Password Controls

Resetting Password

Running INB

Internet Native Banner (INB) requires installation of the Java Plug-in (JPI) for your web browser.  JPI was tested on Internet Explorer versions 7 & 8, in Vista, and in Firefox 2.0 for both Windows and Mac OS.

Access INB at http://go.middlebury.edu/inb by clicking on the Production link.

Installing the Java Plug-in for INB (Windows)

1.    Using the Add or Remove Programs option in the Control Panel, remove all versions of J2SE Runtime, Java, Java SE, Java Updates, and Oracle JInitiator.

    a.    In the Add or Remove Programs dialog box, select the program to be removed.

    b.    Click Remove button.PNG.

2.    If you use IE check to see if you are using the Pop-up Blocker:  Click the Tools menu and point to Pop-up Blocker.  If the submenu says Turn Off Pop-up Blocker then the pop-up blocker is in use.  If the Pop-up Blocker is used, to the following:

    a.    From the Tools menu select Internet Options.

    b.    Click the Security tab.

    c.    Select Trusted Sites and then click Sites button.PNG.

    d.    In the Add this Web site to the zone field type *.middlebury.edu and then click Add button.PNG.

    e.    Click Ok button.jpg on the Trusted Sites dialog box and then click Ok button.jpg  on the Internet Options dialog box.

3.    If you use IE check the browser security settings:

    a.    From the Tools menu select Internet Options.

    b.    Click the Security tab.

    c.    Select Internet, Local Intranet, Trusted Sites, and Restricted Sites, in turn and click Default level button.PNG for each.  Note:  On some computers you can click Reset all zones to default level button.PNG rather than selecting and resetting each zone.

    d.    Click Apply_Button on the Internet Options dialog box and then click Ok button.jpg to close.

4.    If you use IE check the File downloads setting:

    a.    Click the Security tab.

    b.    Click Custom level button.PNG_Button.

    c.    Under the Downloads heading select the Enable radio button for Automatic prompting for file downloads if it is not already enabled.

    d.    Click Ok button.jpg.  If you are prompted to confirm your change click Yes button.PNG.

    e.    Click [[Image:Apply_button.PNG on the Internet Options dialog box and then click Ok button.jpg to close.

5.    On some computers using IE you may have to disable the Reuse of windows for launching shortcuts setting:

    a.    From the Tools menu select Internet Options.

    b.    Click the Advanced tab.

    c.    If the Reuse windows for launching shortcuts option is checked, click to uncheck it.

    d.    Click Ok button.jpg on the Security tab and then click Ok button.jpg on the Internet Options dialog box to close.

6.    Disable toolbars like Windows Live Toolbar, Google Toolbar, Go Toolbar, MSN Toolbar, and any Adobe add-ons.

    a.    From the Tools menu select Manage Add-ons.

    b.    Select any suspected toolbar or Adobe add-on and then click the Disable radio button.  The add-on will be moved to the Disabled list.

    c.    Do steps a and b for each toolbar or add-on.

    d.    When finished, click Ok button.jpg.

7.    Refer to the following SunGard FAQs for updates on browser settings and help configuring IE not to crash (a copy of the FAQs can be found on middfiles at misc\Banner\v7\Doc):

  • FAQ_1-TNZYE.txt  Banner IE Browser settings that can impact functionality
  • FAQ_1-3GK5SL.txt  Oracle Forms 10.1.2.3 Support - Vista Update - JPI 1.6 Update
  • FAQ_1-1520HN.txt  What is SunGard HE Product Support for Windows Vista and Internet Explorer 7.0 - IE7
  • FAQ_1-3WLQOS.txt  What is SunGard HE Product Support for IE8

8.    In the address field of your browser type go.middlebury.edu/inb?prod and then press Key Enter.PNG.

9.    Start the installation:

    a.    Click on the yellow bar that says Click here to install (under the browser toolbars and at the top of the display area) and select Install Active X.

    b.    Click Install button.PNG.

    c.    Click Accept button.PNG.

    d.    Click Finish button.PNG.

10.A browser window should open with the INB login dialog scripts. Log into INB with your Banner INB username and password.


Logging in to INB

http://go/inb?prod or other databases at go/inb

Navigation tips - customized menus, APASBIO

Troubleshooting Browser Connection Issues

While other browsers may display many INB forms properly, Internet Explorer (versions 6 & 7) are most widely tested, and should therefore be used when possible.

Troubleshooting Banner INB with Internet Explorer Problems

 

Below is an outline of the proper triage and corrective measures to resolve INB/IE problems.  These steps should be performed in the order presented here.Pop-up-settings.PNG

  1. Pop-up Blocker Exception list - if there is a pop-up blocker in IE make sure that *.middlebury.edu is in the Exceptions list. 

        a.     From the Tools menu of Internet Explorer point to Pop-up Blocker, then select Pop-up Blocker Settings.

        b.     If *.middlebury.edu is not in the Allowed Sites list, type *.middlebury.edu in the Address of Web site to allow Add button.PNG.

        c.     Close the IE browser and restart it -- did the problem go away?

  1. Google Toolbar and other browser plug-ins -

Google-toolbar.PNG


Does IE have extra toolbars such as Yahoo, Hot Bar and Go Search?  If so, uninstall them.

        a.     Trace the menu path Windows_Start_Button | Settings | Control Panel | Add or Remove Programs.  This page takes a few seconds to populate.

        b.     Select the toolbar software to be removed and click Remove button.PNG.


Add-Remove-Programs.PNG

         c.   After removal, close and open new IE Browser - did problem go away?

  1. Tools - Manage Add-ons: Disable all add-ons, not just those that provide toolbars - even the Adobe PDF add-ons may be problematic.

        a.    In IE, from the Tools menu select Manage Add-ons.

        b.    Select add-ons from the list then click the Disable radio button.

        c.    Click[[Image:Ok_button.jpg when all add-ons have been disabled.

  1. Create and use desktop shortcuts to links below, rather than opening browser window first. http://go.middlebury.edu/inb?prod and http://go.middlebury.edu/hyperion?prod

         a.    Right-click on your desktop and point to New on the pop-up menu, then select Shortcut from the submenu.

         b.    In the Type the location of the item field for the shortcut type the links exactly as they appear below including the quotation marks.

"C:\Program Files\Internet Explorer\iexplore.exe" http://go.middlebury.edu/inb?prod  and "C:\Program Files\Internet Explorer\iexplore.exe" http://go.middlebury.edu/hyperion?prod

        c.    Click Next button.PNG.

        d.    In the Type a name for this shortcut field enter a name such as INB Prod.

        e.    Click Finish button.PNG.

  1. Reset Security options in Internet Explorer:

        a.    From the Tools menu select Internet Options.

        b.    Click the Security tab.

        c.    Select the security zone the IE Browser is running the INB product in - you can determine this zone by looking at the bottom status bar of IE Browser when in INB main page - it will say, "Internet", "Local Intranet", Trusted", etc

        d.    Click Default level button.PNG to reset it to baseline. 

        e.    Click Apply button.PNG.

        f.    Click Ok button.jpg.

        g.    Open a new browser and see if INB issue was corrected.

Toolbars, Shortcuts & Quick Menus