Middlebury

JAMF Pro Self Service FAQ

Revision as of 16:02, 1 August 2018 by Nathan Burt (talk | contribs) (How do I troubleshoot Self Service installations?)

Here are commonly-asked questions about use of JAMF Pro's Self Service program.

How do I use Self Service to install software on my Mac?

ITS uses the Self Service utility to make software and printer installers available to you. A growing number of software titles are available to you automatically, others must be requested through the Technology Helpdesk.

Here's how to find then run the installers to which you have access:

  1. Make sure you are connected to the network via an Ethernet cable.
  2. Navigate to the Utilities folder on the Mac using the Finder menu (Go > Utilities).
  3. Double-click Self Service to launch this program.
    • Note: Do not use the Log In button on this site as an error message will result.
  4. From the Categories pane at right, click the appropriate entry:
    • Uninstallers shows uninstallers that cleanly remove older versions of software that are already present on your computer (such as Microsoft Office 2011 or older Adobe software). Be sure to reboot your computer after running any uninstaller.
    • Application Installers: Self Service shows installers for all the software titles available to your computer.
    • Featured shows our most commonly-requested installers.
    • OS shows any available operating system upgrade installers.
    • Printers shows installers for all campus printers that are available via Self Service.
  1. You should now see the installer package for the desired software. Click the "Install" button for the application. (Please note: The install will happen in the background and can take a considerable amount of time, depending on the installation. You can continue other work but you may find the computer is responding slowly.)
  2. After the application has installed successfully you will find it in the Applications folder.
How do I troubleshoot Self Service installations?
  • Some installers don't work properly if other applications are running. For best results, reboot your computer to start fresh. Launch Self Service then start the desired installation.
  • Installations work best when you are on-campus using an Ethernet (wired) connection. Campus wireless may work as well, but it will be slower. Many installers are large and take some time even when using a fast connection.
  • If you are off-campus, you must use a VPN connection. This is no guarantee of success, however, as many installers are simply too large.
  • Update: Many installs are available from off-campus as of spring, 2018. If your Self Service is not version 10.5 or higher, plug into Ethernet on campus, then run the "JAMF Cloud" install in Self Service. Or, visit the helpdesk for assistance.
How often does Self Service check the server?

The Self Service client calls back to the server every 15 minutes while the computer is on. The only information that gets sent is a query to see if any new actions should be taken. If you are off-campus the client will not make the connection unless you have a running VPN session. The client also reports back at every start-up, login, and logout with the same query. The client will also check in when you launch the Self-Service application.

What information does Self Service collect?

Self Service only collects two pieces of information. Once a day it runs Apple's System Profiler applications and attempts to upload it to the server if a connection has been made. It also monitors the CPU activity to look for any processes that have been blacklisted (viruses, etc).

What information does Self Service NOT collect?

Self Service does not read your e-mails. It does not care about your iTunes or iPhoto library. It does not catalog the contents of your home folder and it does not track your online activities. Self Service does watch what processes are running, but does not report back on what they are, unless the process has been identified ahead of time by the server as a rogue process. Please read the Privacy of electronic files & communications from the College's privacy policy for more information.