Middlebury

Difference between revisions of "LIS Website Metrics"

(New page: == Quantitative == * Reduced support requests * Fewer clicks to find information * Reduced reliance on other communication systems ** Fewer group emails ** Fewer PDF newsletters & print m...)
 
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== Quantitative ==
+
Related to the [[LIS_Website|LIS Website Team]]
  
* Reduced support requests
+
== Quantitative  ==
* Fewer clicks to find information
 
* Reduced reliance on other communication systems
 
** Fewer group emails
 
** Fewer PDF newsletters & print material
 
** Unified documentation
 
* More frequent updates of news content
 
* Fewer dead links, reduced need to check for dead links
 
* Usage analytics analysis
 
* Subscription rate for syndicated content (feeds)
 
  
== Qualitative ==
+
*Reduced support requests
 +
*Fewer clicks to find information
 +
*Reduced reliance on other communication systems
 +
**Fewer group emails
 +
**Fewer PDF newsletters & print material
 +
**Unified documentation
 +
*More frequent updates of news content
 +
*Fewer dead links, reduced need to check for dead links
 +
*Usage analytics analysis
 +
*Subscription rate for syndicated content (feeds)
  
* User satisfaction survey (ongoing, periodical)
+
== Qualitative  ==
* "Was this page helpful?" "Rate this page" at the bottom of content
+
 
 +
*User satisfaction survey (ongoing, periodical)  
 +
*"Was this page helpful?" "Rate this page" at the bottom of content

Revision as of 11:21, 1 July 2009

Related to the LIS Website Team

Quantitative

  • Reduced support requests
  • Fewer clicks to find information
  • Reduced reliance on other communication systems
    • Fewer group emails
    • Fewer PDF newsletters & print material
    • Unified documentation
  • More frequent updates of news content
  • Fewer dead links, reduced need to check for dead links
  • Usage analytics analysis
  • Subscription rate for syndicated content (feeds)

Qualitative

  • User satisfaction survey (ongoing, periodical)
  • "Was this page helpful?" "Rate this page" at the bottom of content
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