Middlebury

LIS Website Metrics

Revision as of 11:21, 1 July 2009 by Ian McBride (talk | contribs) (New page: == Quantitative == * Reduced support requests * Fewer clicks to find information * Reduced reliance on other communication systems ** Fewer group emails ** Fewer PDF newsletters & print m...)
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Quantitative

  • Reduced support requests
  • Fewer clicks to find information
  • Reduced reliance on other communication systems
    • Fewer group emails
    • Fewer PDF newsletters & print material
    • Unified documentation
  • More frequent updates of news content
  • Fewer dead links, reduced need to check for dead links
  • Usage analytics analysis
  • Subscription rate for syndicated content (feeds)

Qualitative

  • User satisfaction survey (ongoing, periodical)
  • "Was this page helpful?" "Rate this page" at the bottom of content
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