Library Information Services

LIS Service Points

LIS is based in three locations, strategically spaced around Middlebury:

• The Main Library is located on Storrs Avenue, across the quad from Old Chapel and is home to the main collection (including the video collection) and the Technology Helpdesk.
• Armstrong Science Library is located on the first and second floors of McCardell Bicentennial Hall and is home to the science and psychology collection.
• The Music Library is located on the first floor of the Mahaney Center for the Arts and is home to the music and dance collection.

Phone extensions

Information Desk (Main Library – general info)	443-2000
Technology Helpdesk (computing & media services)	443-2200
Main Library Circulation Desk	443-5494
Main Library Reference Desk (research questions)	443-5496
Armstrong Science Library Circulation Desk	443-5449
Armstrong Science Library Reference	443-5018
Music Library Circulation Desk	443-5218
Music Library Reference Desk	443-5785

LIS Hours

The Main Library, Armstrong Library, Music Library, and Special Collections normal hours of operation are listed here. There are some exceptions for holidays and vacations, listed at Library hours.

LIS Resources

See also:

• Circulation Desk - borrowing equipment
• Media Services

The LIS Website

Many services are available from our main webpage. To find the LIS website, type go/lis in the Address field of your browser and press . You can also find lots of computer and technology documentation online at go/helpdesk.

GO is a utility that gives easy access to registered pages on the Middlebury College website. To use this utility from outside the Middlebury network, enter http://go.middlebury.edu/destination instead of go/destination.

Printed documentation

If you need help with a common topic such as connecting to a server, using printers, or setting up multi-language support in Windows XP, our online documentation at go/docs should be your first step. However, our most popular articles can also be found in printed form on the racks next to the door to the Helpdesk, LIB202. Feel free to grab a copy of any of these documents that might be useful to you.

Computer labs and software

LIS maintains around 17 computer labs accessible across campus. These labs:

• all are connected to the network and to a nearby printer
• all allow you to log on using your Middlebury username and password
• all have the Microsoft Office suite installed (MS Word, Excel, PowerPoint, Outlook / Entourage) as well as other standard applications
• are mostly PCs with Windows XP, but some are all Mac computers
• some have Adobe Photoshop, Illustrator, etc. installed

See also:

• go/findapc for a list of all public computer labs on campus
• go/software for a list of what programs are installed in what labs
• Labs and Classrooms for more links and information on Middlebury computer labs

Printing

Each public computer lab has a printer for use by students, faculty, and staff. To print documents, you must release your print job from the Print Release Stations located next to each of these printers.

See also Printers for more information.

Microfilm and Microfiche Stations

At some point in your Middlebury career, you'll probably need to access an article from our microfilm collection. We have several machines in the back of the Main Library for just this purpose. Microfilm and microfiche reading stations can be scary at first - feel free to ask a librarian for help using them.

See also Microfilm and Microfiche Machines for more information.

Technology Helpdesk

The Technology Helpdesk is the group to contact with any technology-related questions. Highly-trained consultants answer your calls and work with you to solve problems with software, troubleshoot a hardware problem, or help with any other computing-related issue. If your question requires more in-depth assistance, the Technology Helpdesk contacts the appropriate resource to solve your problem or provide you with training.

You may contact us to request assistance in the following ways:

• Call the Technology Helpdesk at 443-2200.
• Send an e-mail to helpdesk@middlebury.edu.
• Visit us in the Main Library, main floor, room 202. (We're friendly! Come say hi.)

Helpdesk hours of operation

During the academic year, the Helpdesk is normally open:

• Monday through Thursday, 8 AM -> 12 PM.
• Friday, 8 AM -> 6 PM.
• Saturday, 12 AM -> 6 PM.
• Sunday, 12 AM -> 12 PM.

During the summer, the Helpdesk is normally open:

• Monday through Friday, 8 AM -> 10 PM.
• Saturday, 10 AM -> 6 PM.
• Sunday, 10 AM -> 10 PM.

Our hours vary during breaks.

Want to work with us?

LIS Helpdesk consultants are responsible for ensuring that Middlebury's tech network runs smoothly. Consultants must have good interpersonal skills, a strong sense of responsibility, the ability to analyze a problem and think critically, and the willingness to learn new skills. We enjoy a varied job that always presents new challenges, opportunities to grow and expand one's role, and a flexible schedule. A Helpdesk consultant job lets you meet tons of people from all parts of the Middlebury campus (often because you've saved their thesis...) and gives you the flexibility to explore a variety of skills and talents.

If any or all of that sounds good to you, stop by the Helpdesk (LIB202) and say hi! You're welcome to hang out for a bit to see what our job is like. Then take a look at our official-looking application, online at go/beageek.

On-Campus Training and Workshops

LIS offers a number of computing workshops throughout the academic year. Faculty, staff, and students may attend, free of charge. Go to go/techworkshops and press to view the list of offerings.

This schedule is constantly updated with workshop information. Please check back often. Customized workshops may also be arranged on request, time and resources permitting.

Please e-mail helpdesk@middlebury.edu or call x2200 to register for a workshop. Seating is limited and is assigned on a first-come, first-served basis. Some workshops are scheduled by request for specific academic classes. Seating may not be available in these workshops.

Purchase a computer through Middlebury College

Middlebury has coordinated with Dell and Apple to offer student discounts on a couple standard laptop models. The PC models are fully supported for repair and troubleshooting at our Helpdesk. The computers come with our standard software base.

• Microsoft Office suite and Symantec Antivirus are pre-installed
• Students receive around a 10% discount compared to a comparable purchase on Dell's or Apple's website
• Computers are covered under warranty that will provide free service and support in case the computer is faulty or breaks. This does not cover spills, dropped computers, or other accidents.
  • Dell computers are covered for 3 years, with longer warranties optionally available
  • Apple computers are covered for 1 year, with AppleCare complete protection optionally available

You can see our computer offerings at these pages:

• See our Dell PC offerings
• See our Apple MacBook offerings at the Middlebury Bookstore website

See Purchase a computer through Middlebury College for more information.