Middlebury

Difference between revisions of "Library Information Services"

(The LIS Website: - formatting)
(Reorganization)
Line 44: Line 44:
 
* [[Circulation Desk]] - borrowing equipment
 
* [[Circulation Desk]] - borrowing equipment
 
* [[Media Services]]
 
* [[Media Services]]
 +
 +
==== The LIS Website ====
 +
 +
Many services are available from our main webpage. To find the LIS website, type '''go/lis''' in the Address field of your browser and press [[Image:Key Enter.PNG]]. You can also find lots of computer and technology documentation online at [http://go.middlebury.edu/helpdesk go/helpdesk].
 +
 +
'''GO''' is a utility that gives easy access to registered pages on the Middlebury College website. To use this utility from outside the Middlebury network, enter '''http://go.middlebury.edu/destination''' instead of '''go/destination'''.
  
 
==== Printed documentation ====
 
==== Printed documentation ====
Line 74: Line 80:
  
 
See also [[Microfilm and Microfiche Machines]] for more information.
 
See also [[Microfilm and Microfiche Machines]] for more information.
 
== The LIS Website ==
 
 
Many services are available from our main webpage. To find the LIS website, type '''go/lis''' in the Address field of your browser and press [[Image:Key Enter.PNG]]. You can also find lots of computer and technology documentation online at [http://go.middlebury.edu/helpdesk go/helpdesk].
 
 
'''GO''' is a utility that gives easy access to registered pages on the Middlebury College website. To use this utility from outside the Middlebury network, enter '''http://go.middlebury.edu/destination''' instead of '''go/destination'''.
 
  
 
== Technology Helpdesk ==
 
== Technology Helpdesk ==
Line 116: Line 116:
 
LIS offers a number of computing workshops throughout the academic year. Faculty, staff, and students may attend, free of charge. Go to [http://go.middlebury.edu/techworkshops go/techworkshops] and press [[Image:Key Enter.PNG]] to view the list of offerings.
 
LIS offers a number of computing workshops throughout the academic year. Faculty, staff, and students may attend, free of charge. Go to [http://go.middlebury.edu/techworkshops go/techworkshops] and press [[Image:Key Enter.PNG]] to view the list of offerings.
  
This schedule is constantly updated with workshop information. Please check back often. Customized workshops may also be arranged on request, time and resources permitting.  
+
This schedule is constantly updated with workshop information. Please check back often. Customized workshops may also be arranged on request, time and resources permitting.
  
 
Please e-mail helpdesk@middlebury.edu or call '''x2200''' to register for a workshop. Seating is limited and is assigned on a first-come, first-served basis. Some workshops are scheduled by request for specific academic classes. Seating may not be available in these workshops.
 
Please e-mail helpdesk@middlebury.edu or call '''x2200''' to register for a workshop. Seating is limited and is assigned on a first-come, first-served basis. Some workshops are scheduled by request for specific academic classes. Seating may not be available in these workshops.
  
[[Category:Helpdesk Documentation]]
+
== Purchasing a computer through the College ==
 +
 
 +
Middlebury has coordinated with Dell and Apple to offer student discounts on a couple standard laptop models. The PC models are fully supported for repair and troubleshooting at our Helpdesk. The computers come with our standard software base.
 +
* Microsoft Office suite and Symantec Antivirus are pre-installed
 +
* Students receive around a 10% discount compared to a comparable purchase on Dell's or Apple's website
 +
* Computers are covered under warranty that will provide free service and support in case the computer is faulty or breaks. This does not cover spills, dropped computers, or other accidents.
 +
** Dell computers are covered for 3 years, with longer warranties optionally available
 +
** Apple computers are covered for 1 year, with [http://www.apple.com/support/products/overview.html AppleCare complete protection] optionally available
 +
 
 +
You can see our computer offerings at these pages:
 +
* See our [http://www.middlebury.edu/academics/lis/help/acquire/student/dell/ Dell PC offerings]
 +
* See our Apple MacBook offerings at the [http://bookstore.middlebury.edu/MerchList.aspx?ID=6960#top Middlebury Bookstore website]
 +
 
 +
You may order online or via toll-free phone numbers directly from our vendors. This will allow you to customize your machine and add extras if you like (some Dell upgrades may be limited at the time of sale, however, due to preloaded software). Dell and Apple have special 'Middlebury Microcenters' on their websites where you can place your order. To do so, go to the Dell and Apple's information pages where you'll find order information as well as telephone numbers for phone orders and links for on-line ordering. If login information is required for a vendor website, please contact us.
 +
 
 +
==== Computer purchasing FAQ ====
 +
 
 +
'''Do I have to buy a computer? What computers and printers are available for public use?'''
 +
 
 +
While students are not required to have a computer, we strongly recommend that they do. Middlebury has more than 200 PCs and Macs in public computer laboratories, classrooms, and the library. Laser printing is readily available in public labs and the Library, although many students bring their own printers as well.
 +
 
 +
Students are encouraged to purchase one of the designated models. These models come with an academic discount and are pre-configured with the standard software that the student would be given to install at Middlebury.
 +
 
 +
'''Can I get upgrades on the Middlebury recommended systems?'''
 +
 
 +
Upgrades are available from both Dell and Apple at the time of purchase over and above the Middlebury recommended systems. These include modems, CD / CD-R / CD-RW / DVD/ DVD-R, scanners, printers, additional memory and disc storage, digital cameras and so on. These options are listed on the order pages of the Middlebury recommended systems.
 +
 
 +
Please note that the LIS helpdesk strives to support the academic mission of the college, and that setting up and troubleshooting of extra devices is not our priority.
 +
 
 +
'''What type of computer should I buy? What computers do most students use?'''
 +
 
 +
* Students typically '''prefer having a laptop to having a desktop'''. Laptops are more expensive than desktops of similar-quality hardware, but students generally value the portability that laptops provide. The libraries and other common spaces are equipped with outlets and network jacks so that students can easily use their laptops in multiple locations.
 +
* '''More expensive doesn't necessarily mean more functional'''. Students use their computers primarily for word processing, email, music, and internet browsing; any popular computer model will meet all of these needs.
 +
** Advanced statistical analysis, video / graphics editing, or gaming will require a higher-end computer.
 +
** Netbooks, or low-end mini laptops, are extremely cheap and are capable of word processing, web browsing, email, music, and so forth. Perhaps their biggest limitation is that their tiny screens and tiny keyboards
 +
* '''PC or Mac''': Both are well-supported on Middlebury campus. PCs are more common on campus than Macs. PCs tend to be cheaper than Macs. Typically, Mac computers require less support and maintenance than PCs do. However, if something breaks in a Mac computer, they often need to be shipped away to Apple, whereas Dell PCs under warranty can often be repaired on-site.<br>''Please note that the third wheel of the browsing world, Linux, is not officially supported at Middlebury. However most Middlebury resources work well with Ubuntu Linux.''
 +
 
 +
==== More FAQs (UNDER CONSTRUCTION) ====
 +
UNDER CONSTRUCTION - please standardize format & remove irrelevant / redundant entries!
 +
 
 +
Is theft a problem with laptop computers?
 +
A:
 +
Laptop theft at Middlebury College is not common, but is a real concern nonetheless.  Statistics on crime at Middlebury are available from Public Safety.  Some computers have been stolen when students left them unattended in public areas such as dining halls, libraries, or lounges.  Most thefts can be prevented by keeping rooms locked and / or using locking kits.  Homeowner insurance policies can often be extended to cover a student's computer while at College; we recommend this when possible.  Check with your insurance company for details.
 +
11:
 +
How long will it take to get my computer?
 +
A:
 +
Many manufacturers build all machines to order. You should allow one to three weeks for orders to be filled.
 +
12:
 +
What help can I get connecting my computer to Middlebury's network?
 +
A:
 +
If you purchase a Dell computer from Middlebury College's Dell Premier Page (or 800 number), it will be configured for network access.  Assistance for most makes/models of computers is available the new library and using documentation from the LIS Helpdesk website. If you bring your own computer, we urge you make sure that it is equipped with an Ethernet card and either a professional version of Windows operating systems or Macintosh OS X version 10.2 or higher.  Documentation about configuring your computer for network access is available from the Help Desk in the Library or online.
 +
13:
 +
Where will I get help with my computer?
 +
A:
 +
Help documents are available and assistance can be requested from the Help Desk website.  If you need personalized assistance, you can contact the Help Desk via emailor by calling (802) 443-2200. In some cases, we are available to assist with hardware troubleshooting and diagnosis, but we remind you that you may want to contact the manufacturer of your computer for assistance. Additionally, there are a variety of Internet-based help resources and manufacturer's help available. Local vendors are available to perform many out of warranty computer equipment repairs.
 +
14:
 +
How do I purchase other computer equipment?
 +
A:
 +
The College Store located in Proctor Hall offers very basic computing accessories, such as ethernet cables, diskettes, blank CD's, Zip disks, and surge protectors.
 +
 
 +
For other products, one might use the World Wide Web in order to search for the best prices online. Two websites that may prove good resources for computer products are the following:
 +
 
 +
PriceWatch.com-- an index for pricing individual computing products from ethernet cards to external CD-burners. Companies sign up to be listed and you may query Pricewatch's database of prices.
 +
 
 +
C-net.com-- an index for prices along with a resource for reviews of equipment. Product range is similar to PriceWatch.com.
 +
 
 +
Another local resource includes Computer Specialists Inc., located in Middlebury, Vermont. The phone number for this company is 388-1444.
 +
 
 +
Please note that these are suggestions, and there may exist other means of buying computer equipment. We do not endorse any of these companies, but these suggestions have been made for your convenience.
 +
 
 +
15:
 +
Does Middlebury College directly sell or resell computers?
 +
A:
 +
Middlebury College does not sell or resell computers.
 +
 
 +
16:
 +
What software is available to Middlebury College Students?
 +
A:
 +
Microsoft Office:Middlebury College has licensing for all regular year Middlebury College students. Office Standard is the version . You can go to the Library and check the CD out with your student ID Card.
 +
 
 +
Symantec AntiVirus:Middlebury College has lisencing for all regular year Middlebury College students. It is available for download once students are on campus. It is not available for download for people who are off campus. See the Help Desk webpage for more information.
 +
 
 +
Other Software:Several simple utilities such as WS FTP and Winzip are available for installation. The installer files for these are only available when connected to our on campus network.
 +
 
 +
17:
 +
What is Dell's Complete Care warranty option?
 +
A:
 +
CompleteCare covers most non-intentional, accidental damage including electrical surges, drops and liquid spills. Non-intentional damage that is caused by accidents will be repaired.  Damage caused by intentional acts, fire, theft or loss, is not covered under CompleteCare.
 +
 
 +
Please note CompleteCare is currently not available in all states. It is not available for Dell Home Sales customers in CA, FL or NY.
 +
 
 +
For more information, please see Dell's Website.

Revision as of 17:58, 14 January 2010

LIS Service Points

LIS is based in three locations, strategically spaced around Middlebury:

  • The Main Library is located on Storrs Avenue, across the quad from Old Chapel and is home to the main collection (including the video collection) and the Technology Helpdesk.
  • Armstrong Science Library is located on the first and second floors of McCardell Bicentennial Hall and is home to the science and psychology collection.
  • The Music Library is located on the first floor of the Mahaney Center for the Arts and is home to the music and dance collection.

Phone extensions

Information Desk (Main Library – general info) 443-2000
Technology Helpdesk (computing & media services) 443-2200
Main Library Circulation Desk 443-5494
Main Library Reference Desk (research questions) 443-5496
Armstrong Science Library Circulation Desk 443-5449
Armstrong Science Library Reference 443-5018
Music Library Circulation Desk 443-5218
Music Library Reference Desk 443-5785

LIS Hours

The Main Library, Armstrong Library, Music Library, and Special Collections normal hours of operation are listed here. There are some exceptions for holidays and vacations, listed at Library hours.

Regular hours.JPG

LIS Resources

See also:

The LIS Website

Many services are available from our main webpage. To find the LIS website, type go/lis in the Address field of your browser and press Key Enter.PNG. You can also find lots of computer and technology documentation online at go/helpdesk.

GO is a utility that gives easy access to registered pages on the Middlebury College website. To use this utility from outside the Middlebury network, enter http://go.middlebury.edu/destination instead of go/destination.

Printed documentation

If you need help with a common topic such as connecting to a server, using printers, or setting up multi-language support in Windows XP, our online documentation at go/docs should be your first step. However, our most popular articles can also be found in printed form on the racks next to the door to the Helpdesk, LIB202. Feel free to grab a copy of any of these documents that might be useful to you.

Computer labs and software

LIS maintains around 17 computer labs accessible across campus. These labs:

  • all are connected to the network and to a nearby printer
  • all allow you to log on using your Middlebury username and password
  • all have the Microsoft Office suite installed (MS Word, Excel, PowerPoint, Outlook / Entourage) as well as other standard applications
  • are mostly PCs with Windows XP, but some are all Mac computers
  • some have Adobe Photoshop, Illustrator, etc. installed

See also:

  • go/findapc for a list of all public computer labs on campus
  • go/software for a list of what programs are installed in what labs
  • Labs and Classrooms for more links and information on Middlebury computer labs

Printing

Each public computer lab has a printer for use by students, faculty, and staff. To print documents, you must release your print job from the Print Release Stations located next to each of these printers.

See also Printers for more information.

Microfilm and Microfiche Stations

At some point in your Middlebury career, you'll probably need to access an article from our microfilm collection. We have several machines in the back of the Main Library for just this purpose. Microfilm and microfiche reading stations can be scary at first - feel free to ask a librarian for help using them.

See also Microfilm and Microfiche Machines for more information.

Technology Helpdesk

The Technology Helpdesk is the group to contact with any technology-related questions. Highly-trained consultants answer your calls and work with you to solve problems with software, troubleshoot a hardware problem, or help with any other computing-related issue. If your question requires more in-depth assistance, the Technology Helpdesk contacts the appropriate resource to solve your problem or provide you with training.

You may contact us to request assistance in the following ways:

  • Call the Technology Helpdesk at 443-2200.
  • Send an e-mail to helpdesk@middlebury.edu.
  • Visit us in the Main Library, main floor, room 202. (We're friendly! Come say hi.)

Helpdesk hours of operation

During the academic year, the Helpdesk is normally open:

  • Monday through Thursday, 8 AM -> 12 PM.
  • Friday, 8 AM -> 6 PM.
  • Saturday, 12 AM -> 6 PM.
  • Sunday, 12 AM -> 12 PM.

During the summer, the Helpdesk is normally open:

  • Monday through Friday, 8 AM -> 10 PM.
  • Saturday, 10 AM -> 6 PM.
  • Sunday, 10 AM -> 10 PM.

Our hours vary during breaks.

Want to work with us?

LIS Helpdesk consultants are responsible for ensuring that Middlebury's tech network runs smoothly. Consultants must have good interpersonal skills, a strong sense of responsibility, the ability to analyze a problem and think critically, and the willingness to learn new skills. We enjoy a varied job that always presents new challenges, opportunities to grow and expand one's role, and a flexible schedule. A Helpdesk consultant job lets you meet tons of people from all parts of the Middlebury campus (often because you've saved their thesis...) and gives you the flexibility to explore a variety of skills and talents.

If any or all of that sounds good to you, stop by the Helpdesk (LIB202) and say hi! You're welcome to hang out for a bit to see what our job is like. Then take a look at our official-looking application, online at go/beageek.

On-Campus Training and Workshops

LIS offers a number of computing workshops throughout the academic year. Faculty, staff, and students may attend, free of charge. Go to go/techworkshops and press Key Enter.PNG to view the list of offerings.

This schedule is constantly updated with workshop information. Please check back often. Customized workshops may also be arranged on request, time and resources permitting.

Please e-mail helpdesk@middlebury.edu or call x2200 to register for a workshop. Seating is limited and is assigned on a first-come, first-served basis. Some workshops are scheduled by request for specific academic classes. Seating may not be available in these workshops.

Purchasing a computer through the College

Middlebury has coordinated with Dell and Apple to offer student discounts on a couple standard laptop models. The PC models are fully supported for repair and troubleshooting at our Helpdesk. The computers come with our standard software base.

  • Microsoft Office suite and Symantec Antivirus are pre-installed
  • Students receive around a 10% discount compared to a comparable purchase on Dell's or Apple's website
  • Computers are covered under warranty that will provide free service and support in case the computer is faulty or breaks. This does not cover spills, dropped computers, or other accidents.
    • Dell computers are covered for 3 years, with longer warranties optionally available
    • Apple computers are covered for 1 year, with AppleCare complete protection optionally available

You can see our computer offerings at these pages:

You may order online or via toll-free phone numbers directly from our vendors. This will allow you to customize your machine and add extras if you like (some Dell upgrades may be limited at the time of sale, however, due to preloaded software). Dell and Apple have special 'Middlebury Microcenters' on their websites where you can place your order. To do so, go to the Dell and Apple's information pages where you'll find order information as well as telephone numbers for phone orders and links for on-line ordering. If login information is required for a vendor website, please contact us.

Computer purchasing FAQ

Do I have to buy a computer? What computers and printers are available for public use?

While students are not required to have a computer, we strongly recommend that they do. Middlebury has more than 200 PCs and Macs in public computer laboratories, classrooms, and the library. Laser printing is readily available in public labs and the Library, although many students bring their own printers as well.

Students are encouraged to purchase one of the designated models. These models come with an academic discount and are pre-configured with the standard software that the student would be given to install at Middlebury.

Can I get upgrades on the Middlebury recommended systems?

Upgrades are available from both Dell and Apple at the time of purchase over and above the Middlebury recommended systems. These include modems, CD / CD-R / CD-RW / DVD/ DVD-R, scanners, printers, additional memory and disc storage, digital cameras and so on. These options are listed on the order pages of the Middlebury recommended systems.

Please note that the LIS helpdesk strives to support the academic mission of the college, and that setting up and troubleshooting of extra devices is not our priority.

What type of computer should I buy? What computers do most students use?

  • Students typically prefer having a laptop to having a desktop. Laptops are more expensive than desktops of similar-quality hardware, but students generally value the portability that laptops provide. The libraries and other common spaces are equipped with outlets and network jacks so that students can easily use their laptops in multiple locations.
  • More expensive doesn't necessarily mean more functional. Students use their computers primarily for word processing, email, music, and internet browsing; any popular computer model will meet all of these needs.
    • Advanced statistical analysis, video / graphics editing, or gaming will require a higher-end computer.
    • Netbooks, or low-end mini laptops, are extremely cheap and are capable of word processing, web browsing, email, music, and so forth. Perhaps their biggest limitation is that their tiny screens and tiny keyboards
  • PC or Mac: Both are well-supported on Middlebury campus. PCs are more common on campus than Macs. PCs tend to be cheaper than Macs. Typically, Mac computers require less support and maintenance than PCs do. However, if something breaks in a Mac computer, they often need to be shipped away to Apple, whereas Dell PCs under warranty can often be repaired on-site.
    Please note that the third wheel of the browsing world, Linux, is not officially supported at Middlebury. However most Middlebury resources work well with Ubuntu Linux.

More FAQs (UNDER CONSTRUCTION)

UNDER CONSTRUCTION - please standardize format & remove irrelevant / redundant entries!

Is theft a problem with laptop computers? A: Laptop theft at Middlebury College is not common, but is a real concern nonetheless. Statistics on crime at Middlebury are available from Public Safety. Some computers have been stolen when students left them unattended in public areas such as dining halls, libraries, or lounges. Most thefts can be prevented by keeping rooms locked and / or using locking kits. Homeowner insurance policies can often be extended to cover a student's computer while at College; we recommend this when possible. Check with your insurance company for details. 11: How long will it take to get my computer? A: Many manufacturers build all machines to order. You should allow one to three weeks for orders to be filled. 12: What help can I get connecting my computer to Middlebury's network? A: If you purchase a Dell computer from Middlebury College's Dell Premier Page (or 800 number), it will be configured for network access. Assistance for most makes/models of computers is available the new library and using documentation from the LIS Helpdesk website. If you bring your own computer, we urge you make sure that it is equipped with an Ethernet card and either a professional version of Windows operating systems or Macintosh OS X version 10.2 or higher. Documentation about configuring your computer for network access is available from the Help Desk in the Library or online. 13: Where will I get help with my computer? A: Help documents are available and assistance can be requested from the Help Desk website. If you need personalized assistance, you can contact the Help Desk via emailor by calling (802) 443-2200. In some cases, we are available to assist with hardware troubleshooting and diagnosis, but we remind you that you may want to contact the manufacturer of your computer for assistance. Additionally, there are a variety of Internet-based help resources and manufacturer's help available. Local vendors are available to perform many out of warranty computer equipment repairs. 14: How do I purchase other computer equipment? A: The College Store located in Proctor Hall offers very basic computing accessories, such as ethernet cables, diskettes, blank CD's, Zip disks, and surge protectors.

For other products, one might use the World Wide Web in order to search for the best prices online. Two websites that may prove good resources for computer products are the following:

PriceWatch.com-- an index for pricing individual computing products from ethernet cards to external CD-burners. Companies sign up to be listed and you may query Pricewatch's database of prices.

C-net.com-- an index for prices along with a resource for reviews of equipment. Product range is similar to PriceWatch.com.

Another local resource includes Computer Specialists Inc., located in Middlebury, Vermont. The phone number for this company is 388-1444.

Please note that these are suggestions, and there may exist other means of buying computer equipment. We do not endorse any of these companies, but these suggestions have been made for your convenience.

15: Does Middlebury College directly sell or resell computers? A: Middlebury College does not sell or resell computers.

16: What software is available to Middlebury College Students? A: Microsoft Office:Middlebury College has licensing for all regular year Middlebury College students. Office Standard is the version . You can go to the Library and check the CD out with your student ID Card.

Symantec AntiVirus:Middlebury College has lisencing for all regular year Middlebury College students. It is available for download once students are on campus. It is not available for download for people who are off campus. See the Help Desk webpage for more information.

Other Software:Several simple utilities such as WS FTP and Winzip are available for installation. The installer files for these are only available when connected to our on campus network.

17: What is Dell's Complete Care warranty option? A: CompleteCare covers most non-intentional, accidental damage including electrical surges, drops and liquid spills. Non-intentional damage that is caused by accidents will be repaired. Damage caused by intentional acts, fire, theft or loss, is not covered under CompleteCare.

Please note CompleteCare is currently not available in all states. It is not available for Dell Home Sales customers in CA, FL or NY.

For more information, please see Dell's Website.