Middlebury

Difference between revisions of "Library Information Services"

(Computer and software resources: - condensed Purchasing section)
(LIS Resources: - Digital media development)
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See also:
 
See also:
 
* [[Circulation Desk]] - borrowing equipment
 
* [[Circulation Desk]] - borrowing equipment
* [[Media Services]]
 
  
 
==== The LIS Website ====
 
==== The LIS Website ====
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If you need help with a common topic such as connecting to a server, using printers, or setting up multi-language support in Windows XP, our online documentation at [http://go.middlebury.edu/documentation go/docs] should be your first step. However, our most popular articles can also be found in printed form on the racks next to the door to the Helpdesk, LIB202. Feel free to grab a copy of any of these documents that might be useful to you.
 
If you need help with a common topic such as connecting to a server, using printers, or setting up multi-language support in Windows XP, our online documentation at [http://go.middlebury.edu/documentation go/docs] should be your first step. However, our most popular articles can also be found in printed form on the racks next to the door to the Helpdesk, LIB202. Feel free to grab a copy of any of these documents that might be useful to you.
 +
 +
==== Digital media development ====
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 +
The Digital Media program provides support for faculty, student and staff media development, including:
 +
* Images and document creation: posters, diagrams
 +
* Audio: podcasting, voiceovers
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* Video: digital stories, animations
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* Digital Spaces: 3D visualizations, virtual worlds
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 +
The Wilson Media Lab is a specialized computer lab in the Main Library that is designed to meet as many media production needs as possible. The Lab is open whenever the Library is open. In addition, digital media tutors are available to answer media-related questions during limited hours.
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See [[Media Services]] for more information.
  
 
==== Computer labs and software ====
 
==== Computer labs and software ====

Revision as of 11:12, 15 January 2010

LIS Service Points

LIS is based in three locations, strategically spaced around Middlebury:

  • The Main Library is located on Storrs Avenue, across the quad from Old Chapel and is home to the main collection (including the video collection) and the Technology Helpdesk.
  • Armstrong Science Library is located on the first and second floors of McCardell Bicentennial Hall and is home to the science and psychology collection.
  • The Music Library is located on the first floor of the Mahaney Center for the Arts and is home to the music and dance collection.

Phone extensions

Information Desk (Main Library – general info) 443-2000
Technology Helpdesk (computing & media services) 443-2200
Main Library Circulation Desk 443-5494
Main Library Reference Desk (research questions) 443-5496
Armstrong Science Library Circulation Desk 443-5449
Armstrong Science Library Reference 443-5018
Music Library Circulation Desk 443-5218
Music Library Reference Desk 443-5785

LIS Hours

The Main Library, Armstrong Library, Music Library, and Special Collections normal hours of operation are listed here. There are some exceptions for holidays and vacations, listed at Library hours.

Regular hours.JPG

LIS Resources

See also:

The LIS Website

Many services are available from our main webpage. To find the LIS website, type go/lis in the Address field of your browser and press Key Enter.PNG. You can also find lots of computer and technology documentation online at go/helpdesk.

GO is a utility that gives easy access to registered pages on the Middlebury College website. To use this utility from outside the Middlebury network, enter http://go.middlebury.edu/destination instead of go/destination.

Printed documentation

If you need help with a common topic such as connecting to a server, using printers, or setting up multi-language support in Windows XP, our online documentation at go/docs should be your first step. However, our most popular articles can also be found in printed form on the racks next to the door to the Helpdesk, LIB202. Feel free to grab a copy of any of these documents that might be useful to you.

Digital media development

The Digital Media program provides support for faculty, student and staff media development, including:

  • Images and document creation: posters, diagrams
  • Audio: podcasting, voiceovers
  • Video: digital stories, animations
  • Digital Spaces: 3D visualizations, virtual worlds

The Wilson Media Lab is a specialized computer lab in the Main Library that is designed to meet as many media production needs as possible. The Lab is open whenever the Library is open. In addition, digital media tutors are available to answer media-related questions during limited hours.

See Media Services for more information.

Computer labs and software

LIS maintains around 17 computer labs accessible across campus. These labs:

  • all are connected to the network and to a nearby printer
  • all allow you to log on using your Middlebury username and password
  • all have the Microsoft Office suite installed (MS Word, Excel, PowerPoint, Outlook / Entourage) as well as other standard applications
  • are mostly PCs with Windows XP, but some are all Mac computers
  • some have Adobe Photoshop, Illustrator, etc. installed

See also:

  • go/findapc for a list of all public computer labs on campus
  • go/software for a list of what programs are installed in what labs
  • Labs and Classrooms for more links and information on Middlebury computer labs

Printing

Each public computer lab has a printer for use by students, faculty, and staff. To print documents, you must release your print job from the Print Release Stations located next to each of these printers.

See also Printers for more information.

Microfilm and Microfiche Stations

At some point in your Middlebury career, you'll probably need to access an article from our microfilm collection. We have several machines in the back of the Main Library for just this purpose. Microfilm and microfiche reading stations can be scary at first - feel free to ask a librarian for help using them.

See also Microfilm and Microfiche Machines for more information.

Technology Helpdesk

The Technology Helpdesk is the group to contact with any technology-related questions. Highly-trained consultants answer your calls and work with you to solve problems with software, troubleshoot a hardware problem, or help with any other computing-related issue. If your question requires more in-depth assistance, the Technology Helpdesk contacts the appropriate resource to solve your problem or provide you with training.

You may contact us to request assistance in the following ways:

  • Call the Technology Helpdesk at 443-2200.
  • Send an e-mail to helpdesk@middlebury.edu.
  • Visit us in the Main Library, main floor, room 202. (We're friendly! Come say hi.)

Helpdesk hours of operation

During the academic year, the Helpdesk is normally open:

  • Monday through Thursday, 8 AM -> 12 PM.
  • Friday, 8 AM -> 6 PM.
  • Saturday, 12 AM -> 6 PM.
  • Sunday, 12 AM -> 12 PM.

During the summer, the Helpdesk is normally open:

  • Monday through Friday, 8 AM -> 10 PM.
  • Saturday, 10 AM -> 6 PM.
  • Sunday, 10 AM -> 10 PM.

Our hours vary during breaks.

Want to work with us?

LIS Helpdesk consultants are responsible for ensuring that Middlebury's tech network runs smoothly. Consultants must have good interpersonal skills, a strong sense of responsibility, the ability to analyze a problem and think critically, and the willingness to learn new skills. We enjoy a varied job that always presents new challenges, opportunities to grow and expand one's role, and a flexible schedule. A Helpdesk consultant job lets you meet tons of people from all parts of the Middlebury campus (often because you've saved their thesis...) and gives you the flexibility to explore a variety of skills and talents.

If any or all of that sounds good to you, stop by the Helpdesk (LIB202) and say hi! You're welcome to hang out for a bit to see what our job is like. Then take a look at our official-looking application, online at go/beageek.

On-Campus Training and Workshops

LIS offers a number of computing workshops throughout the academic year. Faculty, staff, and students may attend, free of charge. Go to go/techworkshops and press Key Enter.PNG to view the list of offerings.

This schedule is constantly updated with workshop information. Please check back often. Customized workshops may also be arranged on request, time and resources permitting.

Please e-mail helpdesk@middlebury.edu or call x2200 to register for a workshop. Seating is limited and is assigned on a first-come, first-served basis. Some workshops are scheduled by request for specific academic classes. Seating may not be available in these workshops.

Computer and software resources

Purchase a computer through Middlebury College

Middlebury has coordinated with Dell and Apple to offer student discounts on a couple standard laptop models. The PC models are fully supported for repair and troubleshooting at our Helpdesk. The computers come with our standard software base and a basic warranty package, with upgrades optional. See Purchase a computer through Middlebury College for more information.

You can see our computer offerings at these pages:

Software available to Middlebury members

Students, faculty, and staff all have free access to install our office suite and antivirus client on any computers that will be part of the Middlebury network.

  • Our Microsoft Office package includes MS Word, Excel, PowerPoint, and Outlook / Entourage (Mac), version 2003 / 2004 (Mac). You can install this by requesting an Office install CD from the circulation desk at the Main Library.
  • Enterprising users can alternatively install Microsoft Office 2007 / 2008 from our server location. This is available on the Middfiles server at //middfiles/Software/Office2007 or //middfiles/Software/Office2008 (for Mac).
  • Symantec Antivirus is a low-maintenance virus protection software for Windows and Mac. To install it, go to go/sav. (SAV can only be installed through Internet Explorer if you are using a PC. On a Mac, Firefox and Safari should both work fine.) Installing Symantec is optional; however, we strongly suggest that all computers have some form of virus protection on them.

Additional software, such as Photoshop, FileMaker, and SPSS, can be installed on an as-needed basis. We'll need to check our licensing availability. Please send an email to helpdesk@middlebury.edu explaining what software you need and why you feel you need it, and we will see if it is available.